617 Snow Removal Corporation

I tried rating with zero stars but Unilocal requires 1 star. Unless you want your money stolen, do not use this company, it is a sham!
Our condo assoc decided to contract out the shoveling of our walkways this season. 617 Snow seemed legit and professional at first, sending us a contract with detailed square footage and clearly listed our address and even a picture of our property. After the first snow storm, we waited 48 hours, the snow still remained. Within the next week after the storm we made 9 attempts to reach the company using voicemail, email and manual requests through their provided «portal system». Finally a week later we reached the owner of the company by phone. A real swell guy by the way. The «owner» is a smart talker who never provided an apology, told me on multiple occasions to stop talking over him, and be quiet and listen to him if I wanted an answer… he eventually hid behind the excuse that the latitude and longitude of my address was wrong. WHAT? I know! Apparently (even though my address on the contract was clearly correct) He had us listed for the wrong street name in, wait for it… FORT WAYNE, INDIANA!!! The company is out of Boston and my property is in Boston but, yes, we were listed for Fort Wayne, Indiana. His solution was he would send me an email eventually with a time table for when my snow would be removed (mind you it finished snowing 8 days prior). Needless to say, I did not agree with his solution and I demanded a refund. He then hung up on me… and kept hanging up on me the next 6 times we tried calling. Smarty pants then sent an email giving us… wait for it… ordering a Cease and Desist notice. Apparently I am no longer allowed to call him… get a load of that folks! We, of course sent him a long email back and then his response to our email was that our name had been deleted from his system and he no longer had a business relationship with us. Smarty pants likes to hide behind legal-​ish terms. Yowzers, this guy is a peach.
Since then it has snowed and again NO service has been provided. Big surprise!
We are working with our credit card company disputing the charge and will be receiving our refund from them. We have also reported this business to the BBB and filed a claim through the City of Boston Consumer Affairs and Licensing Board in hopes that no other customers get taken for a ride.
Bottom line, if you want your snow cleared, best stay clear of 617 Snow!