Pep Boys Auto Parts & Service

I had come into the shop last weekend to have my brakes and rotors replaced on my Ford Flex. Everything went wonderfully and I even saved a lot of money with a coupon. However, one week after having the new brakes and rotors they started grinding and thumping. I brought my car back Sunday and the guys took a look at it right away. The waiting room has a large window where I was able to watch the team take off the tires and inspect the brakes, rotors, tie rods, axles, etc. After 30 minutes Gene, the manager and I went out for a test drive to try to replicate the sound that I was hearing. After pinpointing the sound that I was hearing the team back at the garage again pulled off the tires. At this time another car was brought into the garage and I could no longer see my car. After another 30 – 45 minutes, Gene asked me to come out again and take another drive. The sound was completely gone! I am very impressed with the teams dedication in looking into my concerns. They have earned my business moving forward!

I stood at the parts counter for 15 min and no one came to help. I finally had to raise my voice to get someone’s attention…
Second time I went with someone to get the oil changed in his car and the work was pretty messy. The price of an oil change was ridiculous too

Very slow. Lots of standing around socializing instead of getting the work done. No one seems to be in charge or communicating well with each other.