Diamond Jacks Casino & Resort

Loose slots, otherwise a DUMP. Nothing more so say.

Let me first start out by saying I was a bit hesitant about staying here from reading some of the prior reviews. However, I have no complaints about my stay! First I’d like to address a few of the things from past reviews. 1. Yes the pillows are small and square. But since I already knew this I just asked for extra pillows at check in and slept just fine! I also asked for extra shampoo since I have long hair and one little bottle wouldn’t do. The front desk was super helpful. As for the condition of the room: I chose to get a smoking room, so yes there were a few burn marks in various parts of the room. However the room overall was clean. The bathtub and bathroom spotless. Furniture was outdated, but I was hardly ever in my room anyway. Plus for a value hotel, it’s not so bad. As far as the casino goes — game options are more limited than other casinos BUT free drinks flow so much more freely here (see what I did there) than other casinos I visited the same weekend. The lobby bar was dead, but during happy hour the specials are great and she let us take our drinks back to our room. On Christmas Day we chose to do the Buffett. For the price it was a good value who a variety of foods ranging from traditional American buffet fair to Asian food, and even some mussels. The made to order pasta station was a nice edition. Some special tips: check the website for promotions. We stayed one night for $ 79 which included a $ 10 game credit and a $ 20 food credit by calling to book rather than booking online. They also had a free popcorn tin give away while we were there. So… if you can deal with a few outdated things you get quite a value.

No, this is not the newest or fanciest place around. But I like it. One of the few places you can smoke in your room. It is a casino… people drink, smoke, throw up… and are not here for the 5 five star ratings. Televisions need to be updated and I have no clue who was in charge of getting the pillows and bedspreads, but they suck. Overall though… the huge Jacuzzi, the large rooms, the friendly staff, the attentive staff in the casinos make it a nice place to stay. The pool is really nice in the summer. It all depends on what you are looking for. Not for everyone I am sure but it suits me fine.

I recently stayed here for a conference. While the staff is relatively pleasant, while not always the most professional, the place is pretty dumpy. The facility is not particularly well maintained and many of our rooms had mold, dirty sheets, lack of towels, and foul odors from a recent fumigation for a flea infestation.
If I ever return to the Shreveport area, I will be staying elsewhere.

So the hotel which looks like it is an old worn down casino actually is a worn down casino. The room which had a smell to it like they used bug bombs the day we checked in,(we found out after the first night that some of the rooms had bed bugs.) OURS DID NOT we checked. Housekeeping did not make the room up after the first night just laid the towels on a shelf and left. The shower which looked like it had not been cleaned in a few weeks needed lots and lots of Bleach. There was no real restaurant other than the buffet and a food court style Grill. The only bar that was outside of the casino floor closes at 9 pm??? Really 9 pm in a casino. NOW the good stuff the Staff and service was awesome, every person We had contact with was friendly and nice. Even when we called to have the room made up, they were there in 10 minutes and cleaned it up.

Do not stay at this hotel! Room smell is something between clorox and crap with clorox a little in the lead. A man was passed out on the bench at check in and there was an extremely long line with one sometimes two clerks. And to top it off the ac is non adjustable.

We were traveling from Mississippi to Oklahoma and I suggested we try the lunch buffet. What a waste of money! Food looked old but it was 11a.m. Only the corn tasted good. I will never go back.

We came here for a wedding so the room was previously paid for by our family. After doing all the research we were terrified to stay here from reading all the bad reviews about the unclean rooms, smells bad, mold, ect… Once we got here we went to the room, it was nice but there was a ton of stains on the carpet, tile floor was very sticky, shower floor did not look clean at all it was caked it dirty scum, the bed was very very lumpy an tacky cause the blanket was washed to many times improperly an not fluffed. Everything else look fine until we where getting ready for sleep. Pulling the blankets/​sheets down we noticed there were pubes and hair all in the sheets. Thank fully we all ways travel with our own pair of sheets an blanket for cases like this. The little pillows were not clean either there was makeup and dirt on them. TV was old but we don’t watch TV enough to care. After looking very close in the bathroom in the crease between the wall and floor I did see a little bit of mold and lots of dirt. One other thing I thought was weird. Is there is a phone right next to the toilet which in my opinion is disgusting, I bet they never wipe it down so it’s probably covered in germs.
Overall this place is kinda like a hit or miss kind of deal like you have a 50% chance of getting an ok room, but I promise if you look for something dirty you will find something. When my parents walked into there room it smelled like vomit hardcore. The got another room and it was a lot better. My cousins room had mold in the bathroom and bugs in the bath an shower as well a few of the things we had.
OK now after all of that I will say some of the good things. The Grill and café down stares were really well priced to what I was expecting. The food is pretty good so far. Didn’t really gamble so not sure how the slots are. All the staff are pretty friendly, nice and respectful…
To anyone who ignores all these reviews and decides to stay here… Good Luck and I hope you have a pleasant experience. Hopefully it’s better then ours.

The line to check in was long (45 min), The room wasn’t clean and they didn’t have any towels in the hotel. The floor was sticky, the hot tub was dirty and had pubic hairs in it. The non-​smoking room smells of smoke. Where does it end. When I called the front desk I was put on hold for 30 minutes. The TV was an old tube type TV. This was the worst hotel stay I have ever experienced.

At 8:30 I went down to the buffet that closes at 9, to have dinner. I was told that the food would be taken off the buffet at 9. However, the crew was already busy shutting the place down. The buffet looked like animals had been feasting on it, slop everywhere. Nasty dirty place. It was so bad, that even I had paid for it, I just left without eating. I can not say that the staff at the resort was rude, but they sure was not friendly.

This hotel has had absolutely no renovations since it stopped being the Isle of Capri, what like 10 years ago. We were not given the 2 adjoining rooms we were promised. To say I was disappointed in quality would be an understatement. The shower looks disgusting. Paint is peeling. Just not anything like I was even halfway hoping to expect. They say that not all rooms are open… Then well, the rooms that are open should at least be clean…

I’d give this casino 0 stars if that was an option. Around 80% of their slots are broken, and if they aren’t broken they are tight. I was here for less than 2 hours today and had to call the service attendant FOUR times. That is ridiculous. Also I couldn’t get any of the machines to take any of my vouchers. Very frustrating. Waitresses are kind of a rare sight here too.
Seriously only go here if you like throwing away money and chillin’ with the service crew bc of the broken slots. Worst. Casino. Ever.

Stayed for the $ 69., Thursday deal…($ 10 gambling credit, $ 25 food voucher. very nice and friendly staff… rooms definitely could use updating… old furniture and TV… but the room & hot tub were clean… lunch at the buffet was tasty.

Sooo after reading All these horrible reviews I was super worried when we checked in but! The lady at the front desk was very helpful we got to the room very clean of course I checked everything no mold in shower smelled clean hot tube and jets clean and worked well. I do have two complaints though #1 the bed spread very lumpy the bed isn’t lumpy it’s the spread been washed and never fluffed #2 the tv it is 2015 let’s get a flatscreen but overall for 49.00 you can’t beat it I will deffently go back!

One star so I can post. This hotel gets worse and worse each time we go. This is our last visit. The most uncomfortable bed ever, tiny half pillows. The shower hasn’t been cleaned in what looked like a year or more. It had at least a quarter inch of scum on the shower floor. No safe, no refrigerator, what looked like a tv from 1992. Just one. They’ve removed the ones from sitting area and bathroom.
Lamps didn’t work even the phone didn’t work, so we couldn’t call to complain, had to go downstairs to do that. Wasn’t even a do not disturb sign for the door.
It was so horrible we thought it was hysterically funny.
The casino… slots are super tight and they won’t take your vouchers but they will take bills of course.
Half the tables are gone and too many crappy slots. Watered down drinks.
The grill has like 3 things on the menu now. No room service after midnight.
That was our last stay there. On to Margaritaville.

First off what happened to this place. This was my favorite casino 10 years ago.
On my most recent visit a couple of weeks ago I was assaulted as I walked in.
The security lady at the entrance said «hay you get back here» I turned around and said excuse me. She stated «don’t think you just gonna walk up in here without getting in line» I said line for what. «Your ID check» I said if you can’t tell the difference between a 40 year old and a teenager you are probably in the wrong line of work! «Don’t you be getting smart up in here with me“she stated
So that set my mood in the wrong direction right out of the gate. Maybe find your employees somewhere besides the dump.
After entering the casino I find that most of the table games have been removed since my last visit. Replaced with old broken slot machines. I played probably 25 machines while here. Not one of them worked properly. When you cash your ticket and go to insert it into another machine, it wouldn’t take it. The other half of the machines didn’t work at all.
The next mistake I made was eating here. Holy moly don’t ever ever do this. I went to the so called steak house. After buying a $ 35 Steak it took 3 tries for them to properly cook a medium steak. It came out super well done 2 times finally I ordered it rare and it came out medium well.
I’m not sure what they spend their revenue on but it is sure not maintenance or trained staff or updating this dump.
Take my advice DON’T GO HERE!
YOU WILL BE VERY DISAPPOINTED

We stayed at the Hotel on a Tuesday night. 1^st of all there was a $ 100.00 deposit!!! The 1^st room she gave us looked like it had egg crates on the mattress. My husband said what the HELL is this. He laid on the bed and SANK to the middle. I even took a picture of it. Went back to the Front Desk, told her about it and showed her the picture. She said that she was very sorry and gave us another room. 2^nd room had a LOT of cig. Burns on the carpet, chair and desk. Then to TOP it off in the morning when I was going to take a shower, there was a cig butt on the shower floor. VERY BAD

The Legends Theatre at Diamond Jacks Casino and Hotel in Bossier City is a great place to see live entertainment. I have seen two shows here at this venue in the last few years, and both were as immensely enjoyable and entertaining, as they were unbelievably affordable. The Legends Theatre is made up of a series of ballrooms, opened wide, for mass seating. The Legends Theatre and Diamond Jacks have allowed me to witness firsthand two of my favorite 1980’s rock n roll acts in all of their glory and originality: Eddie Money and The Romantics, and for this I am forever grateful for the opportunity. Both shows had great acoustics and sound, and not one bad seat in the house. I would definitely say that the seating at Legends Theatre at Diamond Jacks is every bit as good as the seating at The Riverdome at the Horseshoe Casino and Hotel, also in Bossier City. I would also venture to say that it has been my experience that the ticket prices for the Diamond Jacks shows have been far less expensive than rival Horseshoe. The Legends Theatre is to be also commended for keeping a full calendar of acts of different genres on the slate. The example is in the upcoming at the Legends Theatre: Lonestar-​June 28^th, Ginuwine-​July 5^th (Love Ginuwine! Ride it! My ponyee!), The Commodores-​August 2^nd, Percy Sledge-​September 6^th, and Night Ranger-​September 27^th. I saw Mr. Sledge (When a may-​un loves a wooo-​man!) at this location under the previous casino tenant, The Isle of Capri, before changing ownership to the current Diamond Jacks. That concert, then, was out in the middle of the pavilion. The Legends Theatre is much more comfortable and accommodating! I saw The Go-Go’s (LOVE THE GO-GO’S!!! OMG!!!) also at the Isle of Capri, and by then they had begun utilizing these series of ballrooms that is now affixed with the moniker of Legends Theatre. That was a fantastic show (as was Sledge!) Hey, they do bring the legends here to Legends Theatre here at Diamond Jacks, I must say! Go see a show here! Get a date! Get a room! Go to a show! You’ll have money leftover to lose at the tables!

My inlaws got us a room here once, which was very nice of them! The highlight was the in-​room jacuzzi! But it’s a little weird that some rooms have refrigerators and some don’t (theirs did, ours didn’t.) I like the leftover tropical theme from whatever hotel it was before. Old school, non-​flat TV’s. It’s 2014! (But really, never would have noticed had the in-​laws not pointed it out.)
The casino is alright, my main issue being that –at least on the first floor– the video poker at the bar is min. $.25 which is high for a low roller like me! Some other places in town have cheaper video poker at the bar. My husband likes craps and was able to find $ 5 tables, which is his preference.
The breakfast buffet is pretty good but the café isn’t. My husband can’t eat gluten so the only option he had was some really funky nachos. Fried catfish was fine. Sam’s Town diner has a lot more options and is generally tastier.

Sucks — way to smokey — slots are tight.