Glen Abbey Memorial Park

I went into the office after I called to find out where my Mothers grave was. The office lady and others seemed unattentive. One apologizing saying she had been there 4 days seemed very nervous a little incompetent?. Then I was told I couldn’t go there. I asked for a letter from Rachel she said she would send it to me. I was adrvised «to go look around» how do you find it in a place so big. Then says you have been blocked by going to her grave. When I called about coming she had to look it up why wasn’t I told then? Rachel promised something that never hapoened. I was so upset I couldn’t breathe. I fainted being taken to a Hospital. When I said My Husband will if I still feel need to go I was pushed down (not hard) told not to move and HAD to be taken. Also the lady working there called me Shirley, that was my mom who passed away.

Thank you Glen Abbey specifically Bill for helping us during a difficult time. Every detail was perfect and you truly do a very special job with each client! Highly recommend in Chula Vista

Inattentive and unresponsive to issues. Once the funeral service is over you are forgotten!
We arrived to set up for a reception in the morning only to find there had been an event the night before and nothing was cleaned up or set up. Chairs and tables were not ready and food had been left out overnight from the previous day. We had to clean, mop and do our own janitorial service! They were also short-​handed so there was only one person to help and he was very unsure of what to do.
Once the service began, the person responsible for organization of the service basically abandoned his responsibilities. The musician was left to figure out how to turn off the background music on his own and turn on the mic for the pastor. The casket wasn’t closed as requested and at the end of the service the organizer was on his cell phone instead of taking care of his duties directing attenders to the gravesite and reception.
Also, neither the flowers nor the program were the ones that we had selected.
Ryan and Rachel both contacted me but never returned any follow-​up calls. If they cared, they would keep their word and called back. I guess they figure the event is over and you don’t have much leverage anymore.
So, lower your expectations way down — these folks are amateurs but they will take your money with a smile!
Glen Abbey failed to provide the services or product as agreed upon and failed to live up to their «care and compassion» and «service beyond expectation before, during and after the service» branding.

Sick and pathetic monsters! If I could I would give them a 0 after almost a year after my grandfathers death… No name plate on his grave. No nothing! They refuse to return phone calls, ignore my family, show no interest or care about the fact that we paid MONEY to have this plate placed, they have no remorse or care for those who PAY to have things for their loved ones… They are monsters! It’s sick and disgusting they treat people this way. If you care about your family and loved ones, avoid this place at all costs!!! My grandmother is beside herself and if I could I would rip open the doors and demand my money back for each part of the funeral. Only thing stopping me is they are closed this week for Christmas… Merry Christmas you jerks…

Several errors in service folders/​brochures for memorial. The ‘making coordinator seemed to be a beginner in her brochure making skills. Also, makeup artist they hire are terrible… They dont follow directions or take into consideration the pictures given them.

The worst of the worst, no Respect no Dignity! My parents prepaid for crypt in Sleepy Hollow Mausoleum in 2001, they wanted to be sure EVERYTHING was take care of so the family would never have to deal with these bloodsucking cockroaches during their time of mourning. Now almost one year later and countless promises by Kevin Thompson still no name plate for my father just a paper file card taped to his crypt. I got past the fact when the Hearse with my father arived they had to ask some laborers working on the mausoleum remodel to help carry the casket, this outraged my mother and still to this day she’s upset. Only for the fact all of our family has been mairred there and now being buried there that we still come here. These people are without Dignity.

Eduardo was very nice and patient w/​my husband and I. Lots of things to fine tune. I’m glad we had already chose a plan for my mother a few years back. It’s already been all paid for. One less stress to worry about.

Horrible service. If it wasn’t for dads wished to rest as ease at Glen Abbey next to our grandma he wouldn’t have been there. We spent 2 hours looking for plats that we never found. We were told the next day that its because those plots are under a tree. Waste of our time. As we were shopping for services this being the most expensive for a lot less services. The RUDE sales man Trevor/​Travis handed me the prices of caskets of cardboard, particle board and thin wood. Insensitive, heatless, money hungry, rude and very disrespectful. I was told they are higher end and if I want to cut corners to go to National City.
We were promised grass on dads plot right after the burial. Well that didn’t happen. It took me going to the main office 4 different times filing complaints to get it done. If you look around grass is dead and not all taken care of. The décor gets removed to mow the lawn yet it doesn’t get mowed. Dads things were thrown away before the date and time we were told.
For the $ 10k we paid I EXPECT to get what we paid for. Not the case. They’ll take your money then change the rules on you and not even care.
THIS SERVICE AND SALES PEOPLE ARE INSENSITIVE AND RUDE.

I ordered my 19 year old sons marker on February 5^th. They said it would take 6 weeks. I called in May inquiring about it left several messages, NO RESPONCE from them. Finally two weeks later I called again, they said it was on its way and they would call when it arrived. No CALL from them and it was August now, my sister went in personally to speak to someone and they assured her it would be installed within 10 working days since the marker had arrived mid-​June, they assured her that they would call as soon as it was placed on site! 4 weeks later with several visits to the grave site it was installed, NO PHONE CALL, NO NOTHING! 7 Months it took to get a marker. Unacceptable customer service, horrible communication, false promises. On their website this is what it states ***** 100% Service Guarantee
Each Dignity Memorial provider is committed to service beyond expectation before, during and after the service. To that end, we offer this guarantee: if there is anything we can do to meet your individual needs, please let us know and we will take care of it immediately****** This is a down right lie, they don’t stand up to anything they say or promise — NO GUARANTEE AT THIS PLACE.

Glenn Abbey in Bonita, has a beautiful landscape and well maintained. The staff are very kind and helpful and made sure you have everything you need. They treat the graves with dignity and respect. You can tell, the ground’s keeper always clean the surrounding area of each grave site. They even provide trash cans to place your withered flowers into. There are faucets by the road side about every 100 feet or so to get water for your flower vase. Glenn Abbey is probably on the high end as far as cost but, it’s worth it.

They ruined my dads funeral service. Working with Glen Abbey was the worst experience, and it made my family’s rough time even harder. Not only did Glen Abbey ruin my dads funeral, they robbed my entire family of the entire experience associated with saying goodbye to my father. For starters, the speaker they arranged for the funeral was supposed to contact us in the days before to go over the speaking arrangements. He never contacted us, even after we called Glen Abbey trying to get ahold of him multiple times. Had we had the chance to speak with him before the services we would have never let him conduct the funeral. After arriving to the service LATE, he asked my family two or three questions about my dad and then got up in front of all of our family, friends and dads coworkers and gave the most unemotional most removed obituary I’ve ever heard in my life. That wasn’t all. The funeral director was a mess and ran around like a chicken with her head cut off the entire time trying to tell everyone what to do and where to go. Very unorganized and killed any mood we had going in the chapel. Following the services, we called and complained, which got us a halfhearted apology. Don’t let their fake smiles and theatrical empathy fool you, the people at Glen Abbey are just in it for your money and don’t really care about how your family members services are conducted. The entire process was a mess, so unorganized and embarrassing. With weeks of planning they still were able to make my fathers service seem rushed, last minute and like something they threw together.

The grounds crew are rude and disrespectful. They manually turn on the sprinklers as you are standing at your loved one’s gravesite. Lawn watering should be scheduled during the early morning hours or late night hours, not during times when visitors are present. Complaints are not addressed by the office staff.

I have been here several times for family and friend’s services. Staff has been friendly and professional. Facilities are nicely maintained.

Had my father’s service here the cemetery is very well kept and groomed the place is beautiful, I’m glad our family chose a very peaceful place for my dad to spend eternity. We love you dad.

Almost 3 months to the day and still no grave marker for my mother. Why is that, you ask? Because Glen Abbey FORGOT TO ORDER IT!!! This is in addition to them getting my grandfather’ date of birth AND date of death wrong on his grave marker last year. I’d suggest you bury your loved ones elsewhere unless you would like some aggravation, anger and frustration thrown in with your grief! Way to go Glen Abbey, for screwing up not once, but now TWICE! Unacceptable!!! Horrible customer service and very unorganized! Oh and while my mother’s urn was being placed in the ground during the service, one of the workers cell phones went off LOUDLY — extremely unprofessional.

Edited to add: My mom was contacted and they apologized and let her know that «David» did not have the correct information. Flowers are still removed quarterly on the 1^st Wed of that month. No one could tell her why the flowers were gone on Monday, though. What would make this apology meaningful is if they would reimburse my mother (who is retired and on a limited income) for the the flowers she had purchased that they tossed.
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If I could put zero stars about this I would. People take great care in arranging and placing silk flowers in the mausoleum to follow the rules. For 30 years the rules have been the same. Last year all of our flowers disappeared and when we inquired we were told that flowers would be removed quarterly due to spiders. Mom has it on her calendar to take all of the flowers down before this happens AS POSTED AT THE MAUSOLEUM itself. If the rules are going to change you need to give notice, or at least change your POSTED RULES. If you will be removing silk flowers once a week (and what the heck is up with that? They are SILK — Quarterly seems sufficient) then please let us know FOR SURE that this «David» person had his information correct because it makes NO sense to anyone who we have spoken to.
This email was sent by my mom today to Sean Bulthuis
I have just recently returned today from stopping by at Sleepy Hollow Mausoleum to REMOVE the flowers from the sites of: my husband, my parents (Kelly) and also the Borchers who are beside my parents on the 2^nd floor mausoleum. All the flowers are GONE — this is the 2^nd time this has happened to me and I am not happy at all. I have followed your rules — no fresh flowers, etc. The reason I was out there today was to remove the silk flowers from all 5 sites because this Wednesday is May 1^st — which is the first Wednesday of the month — you have posted for Feb, May, Nov & Dec. that all the flowers will be removed and in talking with someone last year when this happened, they assured me my flowers would be fine and only removed if they were left there on the 1^st Wed of the month for those 4 months.
I have just spoke to a «David» there and he has told me that the silk flowers will be removed every Monday — there is no posting saying that silk flowers will be removed every Monday. He indicated this has been a long standing rule about a weekly removal. The original posting is still there saying removal will be the 1^st Wednesday of Feb, May, Nov & Dec. I just do not understand why the silk flowers need to be removed every week? My Folks have been there for 30 years (also the Borchers) and my husband is going on 4 years — and now all the rules change. I am very unhappy about this and I will be certain to tell all my friends to pass this new info on that they can no longer have silk flowers on their loved ones site in the mausoleum at Glen Abbey. I am disgusted as I know my friends will be also.
Barbara Savoy

Funerals take a certain toll on each person who knew each departed and it’s different for each. The closer we are to the situation the more invested we tend to be, not to the person, but the arrangements and although I was here to bury my aunt I spent consecutive days here and couldn’t help, but pick up some subtleties that will stay with me forever.
An older mortuary on a large very slanted property that has a small chapel and a large one. The larger main hall is on the East end of the property, smaller on the west. The west entrance is poorly lit as is most of the pathways, which makes parking in the exceptionally tight path extra difficult. The burial was on a cold rainy morning that made getting to the site a little precarious and with no real map or grid for the plots I found it difficult to find a path of least disrespect to get to the grave. I meant none, but with reverence knew I must have stopped on graves inadvertently.
Being Filipino and having quite a few family and friends pay their respects was impressed by how well the facilities were able to accommodate the amount of people. Though I thought their planning could be better with the timing and logistics. I don’t know that I would want a burial, but rather a cremation and as far as my funeral I’d probably want something more along the lines of the life I lead. Humble and traditional so I’d probably seek my final resting place to be somewhere a little better laid out.

Exceptional service. So exceptional that back when my dad passed away (2001) I made it a point to reserve a plot for my wife & I. We’re all set… its in writing and all we have to do is live every day like its our last.
Glen Abby has very well kept grounds and is easily accessible. The staff is patient, professional and will work with you through the entire process.
Since the end is always inevitable, its comforting to know that a place like Glen Abby is around. I highly recommend this place and I hope that whomever is reading this will make plans to use them many, many long years from now.
–Peace

5 stars.
I will never get over the loss of my big sister but I find solace in knowing I’ve gained an angel. She always brought the family together, especially during the holidays. That being said, Christmas was one of her favorite holidays and she loved to decorate so of course I had to hook her up :)
Katie and staff were wonderful in helping us make arrangements for my sister’s untimely passing to cancer this past August. They were very professional, courteous, consoling and knew exactly what to do and say to make this very difficult experience a touch easier to accept and deal with. From the initial planning, to the mass, to the funeral service and burial, everything went smoothly. Thank you Glen Abbey for your services.
Note: the marker takes a while to create… another reason we wanted to make my sister’s gravesite a bit more distinguishable for her visitors :) Merry Christmas Ev… I’d give anything for a hug and to see your beautiful smile again.

My husband’s grandfather’s viewing, memorial service, and burial all took place here and were exquisitely done. The grounds are maintained better than other cemeteries I have visited, and all of the staff I encountered during Grandpa’s services were very pleasant and professional.
Just last week, I stopped by to locate a grave. The front office was extremely helpful and kind, and definitely left a better impression than other local cemeteries.