Sprint Store

A sales associate help me name Moem. He was extremely helpful, and answered all of my questions with no problem.

Great location near DSW at The Promenade.
Its a repair store so that’s a huge convenience.
Techs are friendly and very knowledgeable. I was in town visiting and couldn’t get my phone to maintain the charge — thought the port went bad and came in to get repaired. The tech simply did a little bend and voila! It worked and saved me the 200.00 cost I was quoted and being without a phone for the remainder of my trip.
If you can make the appointment online and come in I know they will take care of you!
*I still have problems with their service at times but that no reflection on the great in-​store customer service*

My dad’s phone recently stopped working and I went to the Promenade location to get a replacement. The employee said he couldn’t give me one because the service center was closed at 2pm on Sundays. My dad’s a senior citizen who needs his phone badly when in need of assistance or emergencies. So Sprint, what good are you staying open with an employee when you can’t even issue any phones? This is the first time I’ve ever been turned away at a Sprint location when in need of a phone. You need to see if your employee is just lazy because if he’s unable to sell phones like you normally should, perhaps just close the location for the rest of the business day. Totally unacceptable!

The only reason that this store received a single star is that I could not find a way to post a negative star. This was the WORST retail experience I have encountered in my life. I have never posted a review, but felt it necessary to do so in this case.
From customer service, to pricing, to follow-​up, this store, its employees, its management, and its owners were a complete FAIL.
I attempted to purchase a Samsung Galaxy S4 on December 20 as a Christmas present for my wife. I was told that the phone would be activated immediately, which was a problem, as it was a Christmas present. After significant waiting and discussion, the employee spoke with the assistant store manager who helped determine that ordering a phone and having it delivered would solve the problem, as the phone would be delivered de-​activated and service cut over once we activated on Christmas morning. I stressed that I needed the phone delivered next day, as we were traveling out of town on Monday.
On Friday December 21, I received alarm from my wife that her phone had stopped working (she did not know why, since she did not know that she was getting a new phone). I finally had to ruin the surprise and let her know that she was getting a new phone. By the end of the day Friday, the phone still had not been delivered. She was completely without cell service, with old phone disconnected and new phone not yet delivered.
On Saturday, December 22, I called the store to trace the shipment, since I had not been forwarded any tracking information. I was told that the phone would be delivered on Monday, since the order was not submitted until too late on Thursday. I expressed that this would be a MAJOR problem, since we would not be home the following week. I was promised a call back by the store manager (the first of three such promises that were broken each time.) On Sunday, we went to the store to speak to the manager and was told that she was not there, but I would get a call back. I was told that they were working on re-​activating her old phone.
Upon getting no phone call and no re-​activation of the phone service, I called Sprint Corporate customer service myself. Within 10 minutes, they had the old phone re-​activated. Now I just needed the new phone to be delivered.
During the ordeal, I came to check
pricing on the same phone. Sprint had assured me that their pricing was consistent with others and sold me the phone at $ 249.99, minus a $ 50 mail in rebate (net $ 199.99). Amazon had the phone advertised at $ 39.99. Through my repeated calls and visits to the store, I expressed my displeasure at the fact that I could by a Sprint phone through Amazon cheaper than I could buy a Sprint phone at Sprint. I explained that I would either return the phone and complete my purchase at Amazon or I would allow them to match the offer. I was told that they would not match the offer, but they would offer me a $ 70 credit.
During the Christmas Holiday, the phone was finally delivered. I returned to the Sprint Corporate store (as directed by Customer Service on the phone) to return the phone. The corporate store told me that I would have to return to the Promenade store, since they were a 3^rd party re-​seller and not actually a Sprint affiliate. I do not understand in the least how this store with a huge sign on the outside of the building over the door that is says «SPRINT» is not actually affiliated with Sprint. Come to think of it, I would likely deny any affiliation, as well.
Upon returning to the Promenade store (and waiting for an eternity for the return to get unraveled), I was told that I would have to wait for my refund until Sprint corporate received the phone. I spoke on the phone with the owner and told him that after all of the lies and hassles, I was not leaving the store until after my credit card was credited… he would have to lock me in the store before I would leave. They finally issued the credit and agreed that their store would await the credit from Sprint, instead of me.
The only bright side to the story is that I learned how AWESOME the service at Best Buy Mobile in Yorktown is. They matched the Amazon deal (which had dropped to $.01 for my $ 199.99 phone), set up the phone, and made me a customer for life. I will never again step foot into a Sprint store and question why I remain a Sprint customer at all.
NEGATIVE 10 Stars!!!

The weekend before Christmas you should probably have more than 1 person staffing the store. Came here to try and make some exchanges but after 20 mins (literally) I had already purchased what I wanted to buy in the store online and ended up just leaving.
I didn’t even get acknowledged by the staff when I came in or left!

After the awful service I received at the Sprint in Downers Grove location I decided to go to this store instead and thanks to Max I am glad I did.
Max did a great job activating and switching around a couple of phone numbers for me and assisted me with getting some repairs done on my phone that were still under warranty, I will do all my Sprint business at this store from now on.

I purchased a new smart phone from this store — it would not turn back on two days later while I was flying on a business trip. I could not use the local Sprint store to replace the unit because THIS location is not a true Sprint owned location. This is a third party reseller. The staff was disinterested in the problems with the phone and acted annoyed in replacing the unit. I would strongly urge other customers to buy their phones from Best Buy or any other location. Please be careful and do not get stuck with a bad phone like me.