Physicians Immediate Care-- Bolingbrook

Called to verify an appointment, Sandy answered and told me she was «too busy with actual people to help me» and hung up.
I called back and she begrudgingly told me i had to hold. I waited on hold for 27 minutes. During this time I checked the wait times…0 minutes.
Had a friend who was in that area drive by and tell me if they were busy. Not a soul in the waiting area.
Thanks for nothing, Sandy.

Been handling a bill for past year. The reason is that they tried to charge my insurance company by an error from the front desk. I filled out my application and informed them that i didn’t have insurance. She said ok please wait and we’ll call you in. I waited about 40 mins before they call me in. So i get called in and they take me into a patient room. She tells me to wait someone will be with me in a few minutes. I waited another 30 mins. She says «omg in sorry we forgot you were in here» im like seriously?? Then she’s like coming with me. I take it she’s the doctors nurse. So o follow her and she ask me to pee in a cup and im like for what. She ask me if in here for the drug testing and im like no i have a noise in my ear. And she’s like I’m sorry here come to this room. She state the doctor will be right in. And another 45 mins waiting i finally get fed up and i told one of the doctors i was leaving. He approaches me and ask me what are my symptoms. I tell i have a ringing in my ear. Doesn’t check my chart and just says you might have an ear infection. He writes a prescription for an antibiotic. Then tells me that should do it. So I’m heading out and the front desk girl tells me is 15.00 for the everyrhing. I’m like are you sure and she says yea. A month later i get a bill statement from an old insurance i used to have for 350.00 !! I call physician first and tell them the situation and they are like «in that case that amount you owe us is 185.00 for processing fees for not paying upfront??? Im like what hell the front desk girl told me its was 15.00. They are like no thats you bill and your responsibility. I tell the lady on the phone that im not paying for that. I was there for almost 3 hours and the waiting i was treated was unprofessional. The lady on the phone is like well if you dont pay we will be sending your account to collection. I finally get in touch with one of the managers. She asks me to write a complaint and fax it. I did. Some guy calls from the physicians first on bolingbrook and apologize and tells me that he’s going to take care of the bill. He doesnt and im still getting calls and threats from the billing department that they are sending my bill to collection. Dont get me wrong i can pay it. I just think that if they are treating hundreds of people like me then they dont deserve to payed. If you need medical attention, i would suggest to go to a family doctor or stay way from this place. All they care is about money. Remember they were trying to overcharge my old insurance company 100%more than they had to.

I came in about 40 minutes early for my appt that I scheduled online. They got me in within 10 minutes. The nursing staff was nice and the doc was thorough. The only thing is that the room smelled like wet dog. Maybe I’m just sensitive to smells, but I felt like I was in an animal clinic for a second. 4 stars for service though!

I visited this clinic in desperation for a dental issue. I was caught off guard with an abscessed tooth while staying for a work assignment. I was not able to find a dentist that was able to accommodate my limited time for treatment and the doctor at Physicians Immediate Care agreed to evaluate my situation. After 3 sleepless nights due to the pain stemming from the infection, the doctor was able to provide me with antibiotics to help provide the relief I sought.
I cannot give enough thanks to the provider who took the time to listen and evaluate the situation even though it was care that is normally referred to a Dentist.
If you have ever had the horrific experience of an abscessed tooth, you will understand how grateful I am to have been provided the care I received at this clinic.
I am sincerely grateful to Dr. H. She was very empathetic and understanding.

if you need a Professional medical attention stay away from this place. Waited 1−½ hours and spent less than a minute with the doctor without diagnosis directly from
the doctor. The total cost for the one minute is $ 180.00