Jos A Bank Clothier

We had a horrible, horrible experiance at this store and awful customer service. Walked into the store yesterday with my husband. The minute we walked in we realized that the suites were not his style. He is more modern and likes slim and fitting suites. Me and my husband walked through half of the store and were on our way out. Salesman asked if he could help us and we told him no thank you it’s just not his style suites that’s when he gave us a dirty look and he rudely laughed and suggested for us to go across the street to lower priced suits store. Basically pointing out like we were too poor for this place. This was an extremely horrible experiance. For a salesman to act like this and try to humiliate people is not acceptable. We just moved to suburbs from the city and would never get a treatment like that in any city store. We were is shock. We did not say anything to the salesman. We had no words. I would never sugest any of my friends or family to go to this store.

I highly recommend the Promenade location, as the staff is excellent! I have purchased suits, pants, shirts, ties and most recently a tuxedo. The cloths have held up well and even my return was handled exactly the way it should be done.

** I would like to point out that this review is based on my experience’s with Jos a Bank’s service when ordering multiple suits for my wedding.
I came in with an order for 13 suits, I had all of the sizes written down along with each groomsman/Dad’s name. Normally you would think they would value your business and go to great lengths to make this an easy process. Unfortunately they were very poorly equipped to handle large orders and didn’t seem to go the extra mile to make this a painless experience on me.
I had several major issues with them from losing a suit, giving groomsmen their wrong shirts, to not even calling the groomsmen when their suits were delivered to their local store. But one thing made me extremely angry. When we bought the suits both my wife and I were lead to believe that the tailoring was included in the price of the suits. BOTH of us were under this impression after speaking with the store manager and paying. When it came time to get the suits tailored, they charged everyone for the tailoring. I was very upset by this as they claimed they «point blank» told us that it was extra for tailoring. If they «point blank» told us, don’t you think between my wife and I that one of us would have had the correct information? They then gave us some run around that had very little legitimate merit.
I’m not going to get into the details of the other things they messed up but as a groom who had a ton going on with all that is involved with planning a wedding, the last thing I needed was for the suits to be a huge headache. You would think an organization like this would be well equipped to handle weddings and make it as seamless as possible on customer, but this is definitely not the case.

Need a suit for 2 weddings. When I walked in I was greeted by Annie. I told her I wanted a charcoal suit. She put the jacket on and I loved the look she then had me put on the pants and gave me shoes to help with the fitting. She recommended what to shorten, lengthen etc. Then she asked if I needed any shirts and ties. I said yes and asked her to recommended something nice. She put together two shirts and a tie (a purple shirt I probably never would have picked out but loved). I had a great time and was out the door in 40min, spent $ 450 total for suit, 2 shirts, tie, and alterations!
The whole experience was great to just walk in and have someone outfit you and care if you look and feel great! If your not a big suit person or have questions or apprehension about buying a suit go see Annie!

I couldn’t have been more impressed! Scott was tremendous!!! I went in to buy a suit (it was the last day of a very generous sale). I walked in, grabbed my suit, paid and left. I was in a hurry that morning & told him I would come back for tailoring. Now there was a problem with the pants (WAY TOO BIG) so I went to another (unnamed) location, where they tried to put me into a suit at least 1 size too small. In fact, the so– called «tailor» said I was a 46 R (I’ve NEVER been able to wear a «R» because of my sleeve length). The last time I was a 46″ was early in my junior year in high school.
I took my suit and went back to this a few days later. Fortunately, Scott happened to be there that day. I told him what happened and he said that he had a feeling I may be back because the pants would be too big. He wasn’t sure of the waist size. I pulled out the pants and he said that was what he was afraid of. I told Scott of the «46 regular» guess and he thought I was kidding. We got a good laugh out of that one. So what did he do? He took the proper measurements and then we did what we should have done all along. We ordered separates instead. I brought a dress shirt so I could wear it while trying on coats. I left the shirt behind that day. I got my suit in the 2 – 3 days window I was given and my shirt (that I left behind) was not only still there but they labelled it, knowing I would return. My experience was very good & would recommend this location to anyone. I but surprised no one has reviewed this before I did.