DSW Designer Shoe Warehouse

im giving them 5 stars because of theyre wonderful customer service! i called tuesday night looking for a specific item that i previously saw in there but couldnt buy at the time. liz looked for it for me after i described it to her and she was sooooooo helpful. she said they could put it on hold for me til wed nite since i wasnt able to make it out there by closing time on tuesday. when i arrived wed nite they had it for me & it was exactly the item i saw and i was super happy that i was able to get it because its going to be my bff’s bday gift soon! thanks to this store and specifically LIZ for her willingness to really help this customer out!

Great store Nice friendly workers. Found some Nice shoes here the last two visits. And Ireally like there rewards program. Just an awesome display of womens and mens shoes. Scarfs, hats, socks, looking good. Keep up the good work here.

I almost don’t even want to write this review. I kinda want to keep this my little secret. But secrets don’t keep friends, so you can thank me later fellow shoe enthusiast.
First of all, I didn’t even know this DSW was here. There’s a tiny little sign that points you down an alley near Charlotte Russe, and then you turn left and there it is, across from Bass Pro Shop. If you’ve ever been to Canal Steet in NYC, you know that walking down alleys leads to untold bargains.
Upon entering this location, it seems a lot smaller than the Naperville and Schaumburg DSW’s. I browsed a bit in the rows of regular price offerings, nothing OMG worthy.
But, oh the clearance section was a saucy minx today. I ended up with these gorgeous supple tan leather stack heeled gladiator sandals by Aldo. Originally $ 100, for $ 20. I know, I can hardly believe it myself. Also a stunning pair of leather tan and rose gold ankle wrap flats by Royal for $ 15! Both pairs were 70% off. Plus I’m a size 8. Since that’s the most common size it’s usually super picked thru.
I will say that u usually don’t have much luck at DSW, but I will be stopping here again.

Came here on the hunt for Sorel’s. I guess none were sent to this store at all this year. The layout was weird with big pillars at the end of a few isles blocking you. So you walk down an isle then have to turn around and go back. It was awkward. The selection was just, meh. Nothing going on in clearance, at all. I walked out with zero pairs of shoes. That’s how bad it is. The staff was kind of friendly, and I think they tried to be helpful. They sort of acted like I’ve lost my mind because I couldn’t remember the name of the town for the last DSW I was in. I will never be back to this store. I mean seriously, what woman goes into a shoe store and leaves with zero pairs of shoes?

Horrible experience… I walk in here… There’s this lady, maybe in her 50′ black short hair, she is supposed to greet customers walking in the store right?
Well, she greeted the Caucasian older couple that walked in…
But didn’t greet me…
Store was not busy, this was last weekend…
The couple and myself were the only ones who walked in the store.
I was dolled up. Wearing Burberry coat, Burberry scarf, Louis Vuitton bag … You get the picture right?
But since I’m Asian… This lady didn’t bother with me…
I’m sure she doesn’t know how much I make and how most probably those older couple, depends on social security.
I’m sorry, I’m just aggitated on how some people treat Asians.
I will go back to my online purchases and Oakbrook store.
Oakbrook has so much more to offer.
I walked in to the store wanting to buy a couple of boots and accessories… This lady made me walk out quick. Booooo Bolingbrook store!

«Hello lover.» Words spoken by Carrie Bradshaw to a pair of Manolos. In my case, it was a pair of Chinese Laundry flats. The difference? A few hundred bucks!
This store is a little bit smaller than the Naperville store, but I still walked out with a pair of loafers that I’ve been lusting after for my fall wardrobe. The Chinese Laundry flats I mentioned were out of stock in my size. I didn’t have problems finding anything else in my size, so I have no complaints about the inventory.
I’ve had good luck in their clearance section as well. I picked up a yellow, point toe Chinese Laundry flats at this store a few seasons ago and still get compliments on them. My second clearance bargain was a pair of black platform BCBG heels.
The cashier who helped me was very nice and patient — and more than willing to call another store to see if they had my size. I’ve worked in retail in the past, and being asked to call another store brought on either a feeling of dread or happiness. It was dreadful if you were in the middle of helping someone else, but it was blissful because it sucked up some time during your shift. I think she was content with the timesuck. She found the shoes in Naperville for me, so I’m very grateful for her help.
And now, I’m gonna call you out on your nonsense, DSW:
The employees working in the aisles were useless! They completely ignored me. I counted: Dude 1 walked past me FOUR times. Chicks 1 and 2 walked past me THREE times. The three of them looked like they were assigned to a project that involved taking apart a display and making room. The dude was just grumbling that they had no room, and the two chicks just looked miserable and lost.
While I SHOULD have asked one of them to call another store for me (because I knew it would slow down the line to ask the cashier), I decided not to, since NONE of them even muttered a «Hello» to me. I LIKE being ignored in stores, I really do, I’m a self-​sufficient shopper. You can say «hello» without following up with «can I help you?» The worst part is that I suspected Dude 1, and possibly the 2 girls, were of some kind of manager status.

Best place to find shoes…
I ALWAYS start out in the clearance section. Rarely do I not find something I’ll want to take home. The best part — they are always more than 30% off!
I can only attest to the fact that they carry many cute shoes in size 6.5, because that is what I wear. I recommend checking it out yourself to see if they have a great variety in your size!
I do, however, tend to do most of my shopping online. But don’t worry, you can always return or exchange in store!

Unless you wear a size 6 or 10 forget it here! They don’t have many sizes at all.

«Where did you get those shoes?»
This store is heaven! So many shoes, so many styles and designers, and great deals and prices.

Rude employees. Nobody asked if I needed any help, even though they walked right past me. When I asked about a shoe, the employee didn’t want to help.
On the other hand, this isn’t a store that has employees there to help people all the time. They’re there to stock the shoes and ring people out. But, you should still try to help people.

Good place for good shoes

This DSW is less than half the size of your average DSW and they’ve got the worst, most useless clearance section ever. I swear, the other DSWs must send their lingering clearance crap here to live on forever. There’s absolutely nothing good dwelling in that back room, trust me.
On the other hand, you don’t have to walk as much here because there aren’t as many aisles and the selection is paired down nicely and well organized, as well as their staff who are always helpful and know a thing or too about shoes.

I LOVE this store. I just purchased a dress that I was having a hard time finding shoes for. When I walked into the store I was surprised by the wide array of selection that the store had. I will admit that I was a bit overwhelmed. There was a tall, Hispanic gentleman that sensed my plight. He asked me if I needed help, and I explained the situation. I had even brought the dress with me. I showed it to him, and he was able to pick out the exact shoes that would work! He even had me model them, and complimented me on how well they looked. I ended up buying a couple pairs that day. Thank you DSW Shoes salesman, you really made my day.

I dislike this store! Everytime I come in here I leave with nothing. I always give this store a chance, but it never works. I am not wasting my time here anymore. I would choose payless anyday.

NO STARS! I am very pissed off at this store! I bought a pair of espadrille type shoes in their clearance room and thought they’d stretch a bit because I really needed a 8.5, not a 8– but there was no way! I tried returning these and had this young little twit tell me she couldn’t return them because they’ve been worn! Excuse me, don’t tell me I wore these when I didn’t! I made a stink about it but they still didn’t budge! I really hate being called a liar! Don’t shop here, they’re A-​Holes!

I have never owned a pair of brand name shoes up until now. Most of my shoes come from Payless, but after discovering the joy of shoe shopping at this DSW, my mind has been changed forever. This is a brand new location, and it shows. Everything was arranged neatly by shoe type, all the prices and brands were clearly marked, and everywhere you went there were members of the sales staff there to help you out if you needed. I was there shopping for a pair of heels to go with my wedding dress, and I was caught off guard by the selection they had in my size. I walked out of the store with the cutest, most perfect pair of sparkly, strappy, open toed heels you could imagine. I also was able to sign up for their discount card, which entitles me to a half off discount after buying ten pairs of shoes and as well as special promotions. I think I have found a new place to get all of my shoes.