Ultimate Carpet Cleaning

Called ahead to confirm I was ready, showed up exactly when promised, and carpets look great – even got out some nasty stains.

I have clients who leave Boise for the winter and one in particular has a contract with Ultimate. They’ve never been ecstatic about the service but after this morning, they may cancel the contract altogether. I look after things in their absence and arranged a 10:00 appointment for this morning 3 weeks ago so the house would be ready for their return. I went to their home early to pick things up, sequester the pets and be ready for the 10:00 arrival of the cleaners. At 10:20 I called their office to find out why they were not there yet. The lady put me on hold while she called the technician and when she came back she said he apologized but he had been cleaning and lost track of time. WHAT? He estimated it would be at least another 45 minutes.
When he arrived, 90 minutes late, he said the previous job had added work at the last minute and he wasn’t responsible for scheduling appointments and estimating times. I made sure he knew that the 90 minute delay had a domino effect and had caused me to cancel things I had already arranged, costing me money and I was not happy. I had spoken to the homeowners already and they were not pleased.
He did the job in about an hour and 15 minutes and made sure to tell me that the only thing actually scheduled in the contract were two hallways but that he had done extra rooms, anyway. At no time did anyone attempt to contact me to let me know of any delay so my day was shot. The carpets look clean and the house smells very nice. For now. But I’ve been associated with this client and their carpets for almost 20 years and I know that many of the stains that aren’t there now will be back within 2 days.
I won’t recommend this company to anyone based on my client’s feedback over time and my experience today.

By far the best carpet cleaning experience I’ve ever had. Ultimate provided the most knowledgeable, trust-​worthy, and professional service — with outstanding customer service — most importantly, the service was equally good after they finished cleaning and the bill was paid. My father’s home had severe pet urine stains which they remediated in an entirely different way than other services that just spray the carpet fibers. Ultimate’s treatment gets into the pad and treats where the urine smells start. 3 months later and no smell! We had tried 2 other services before and both failed us.
They are more expensive, but in this case, you get more than what you pay for.

My mom and I had the carpet cleaned for my son and daughter-​in-​law here in Boise. We researched a number of carpet cleaners, and this one had excellent reviews. After experiencing Matt’s excellent service, we can see why.
Matt was a bit late, but he called ahead to let us know — very professional. He went through the house and listened closely as I detailed what I wanted done. He completed the job completely and efficiently. We were very pleased with the quality of the work and with the fact that there was no lingering odor, which was very important to our family with little ones.
I would highly recommend this business.

Ultimate Carpet Cleaning customer service is outstanding. The Technician was so polite and conscientious. I’ve always had great service from this company.

Been using them for 5 years. Always professional always outstanding service

Ultimate Carpet Cleaning is really great, and they clean hardwood, stone, and other surfaces, too. We are really happy with their service, professionalism, and quality of the cleaning. We had two couches and a rug cleaned, and we couldn’t be happier.

They do a good job. The carpets ARE clean. (except for a few stains that they are coming back to treat for free)
They were an hour late (apparently they had a company meeting) and I guess living in Kuna is like the other side of the planet. They even told me they likely would be late because we live sooo far out. (15 minutes from the interstate… okay) so I expected them to be late anyway.
I was charged $ 427 to clean my SMALL house. which more than ½ is hardwood floors. (4 small bedrooms, and one average sized living room) they charged me a whole room for a 2×3 foot hallway. To me this is absolutely a ridiculous price. I wasn’t given many options, other than things they kept wanting to add on. They offered to clean my 5×7 area rug– I thought they were being nice and were offering it complementary (since the price of the house was insane) and then they tell me that will be another $ 81– um, no thanks. At one point the bill was up to over $ 700– I had to put my foot down and start taking things off. (including my couch/​loveseat which was one of the main things I wanted/​needed cleaned) AlsoThey told me the stairs would be $ 3.50 each, I was charged $ 5 each. Oh and they don’t move furniture unless you pay extra. I didn’t expect them to move large furniture like couches, but they didn’t even move a 5lb desk chair in my daughters room, they just went around it. (and left a area that OBVIOUSLY needed to be cleaned untouched)
I felt totally taken advantage of. Yes, they do good work, but its at a premium price. I could have bought new carpet for what that cost. I won’t be using or recommending them to anyone in the future.

This company absolutely lives up to the claims they make on their website — professional, neat employees, on-​time arrival, accessible customer service, and incredibly clean carpets.
I was hugely impressed by Andy, the technician who came to clean the carpets in my rented townhouse. He explained all the options I had available to me in detail, talked about the services Ultimate Carpet Cleaning offers, asked me about my specific concerns, and actually listened to what I had to say. He was neat, polite, and knowledgeable.
I had already moved the furniture that needed to be moved, but Ultimate will do that for you if you need them to. I was able to hang out in my home office and work while Andy took care of the carpets! The grooming rake they use is a fantastic tool, too. I have several pets, and all the hair came right up, which made the cleaning go faster and work way better. The pet odor treatment worked perfectly, too.
The price is higher than the sort of company that sends mailers advertising $ 10 a room and hallways for free, but I find Ultimate’s service and results well worth every penny. As a matter of fact, I considered rating them 4 stars rather than 5, just because of the price, but honestly, the service was excellent and the results great, so I can’t begrudge the price — 5 stars is justified. I paid $ 180 for the Deep Basic cleaning plus the Rotary Cleaner and the Minor Odor service (which was on sale); the total square footage I had cleaned was about 250 square feet. I will cheerfully pay it again in a year or two when the cats, dogs, and I have gotten the carpet dirty again.
Overall, my carpets have never looked better — not even right before I moved in! The carpet even feels soft under my feet, not slightly crunchy. Completely recommended.