Superior Water and Air

*** Update 6÷26÷14 ***
Most times, a second chance is always deserved. After about an hour and a half meeting with the GM at my home, and even after a very rocky start and further research of others since my first encounter, I opted to give Superior my business.
It was nice to know that there are company’s that actually seem to care about customer service. I was told that because of my original review (see below), that the sales techniques would be presented in a different manner to avoid what caused my dislike in the first place. I certainly hope this holds true. It was a good opportunity to point out my situation, and that many people are in the same boat as me, and that people need to feel comfortable in making high dollar decisions.
Now, that being said, let me say that the two installers who came to my house were very pleasant, very professional, and very thorough in completing all the work of installing a new water heater, water softener and Reverse Osmosis drinking water system. They took the time to explain the main points of what was important in my new installation. I was also pleased that they cleaned up well when they were done.
Installation took about 4 hours as they had a lot to do. Since then, things seem to be working fine with no complaints on our end.
*** Update 4÷9÷14 ***
Received a phone call last week from the General Manager who obviously was unhappy to be aware of my original review. He wanted a chance to correct my view of their company. Our conversation was a good one even though I still felt very strongly about my original experience.
One point he wanted to make was that my review should not reflect on Costco in any way.
He also stated reasons for incentives given to me as to the pricing and how long I had to make a decision. I understood his point of view, but also stated that I simply wasn’t ready to make a large purchase in that short of time. I fully admitted they were the first company I got a visit from, and that I would never spend a great deal of money without further comparison to price, product and service.
I use Unilocal a lot, and I value true and reliable opinions of businesses. This is why I try to be fair in my little reviews. This is also why I agreed to reconsider their services once I regrouped.
*** Original Review ***
To be blunt, I give a one star rating for High Pressure sales tactics. I was at Costco and talked to the guy at their booth. Already having an older water softener system, I was curious as to what Superior had to offer. Individual at booth was very friendly
Sales Rep showed up as scheduled even though she tried to suggest changing appointment so my wife could be present. My hunch as to why was later proven true. She tested our water and began to explain their products. I was highly intrigued at the product line. Here is where my distaste and distrust began.
Knowing what my wife paid for our current system 14 years ago, the prices didn’t overwhelm me. When I explained that I wasn’t going to make a split second decision, she expressed her reason that «she told me my wife should have been here». The offer laid before me was «valid» until 9AM the following morning and was a one time deal.
Yes, it was. A deal breaker. No where at their Costco booth was there a flashing banner explaining «One Time Only Deals», or «Offer Valid For 16 Hours Only». Shame on Costco for going the way of high pressure car salesman tactics.
In the past 12 months I have had to replace a roof, heat pump, and a washer and dryer set. Not one of these purchases were made with high pressure split second decisions. All parties involved let me make a timely and well informed decision.
Superior has some good reviews to be found online, and they may offer a great product and have good service, but I find it hard to believe that a price is only good for 16 hours. Plus! Having an existing system, there was no mention of a possible discount on the install since the plumbing is already available. It wasn’t even looked at or considered.