Popeye’s Louisiana Kitchen

Popeyes for lunch sounded quick and better than the burgers surrounding. The employee taking my order didn’t know how to put my order in, asked me to pull forward while another employee helped her. That was okay. Gave me my drink, took my card, gave it back. Then asked me to pull into a parking spot as the shrimp would take 3 min. I asked to stay in the drivethrough (it’s noon and nobody was behind me). She said no, please park. So I did… And sat there for 15 min until she brought my food. Without napkins, or the sauces or honey I asked for. She went back in, got the sauce and brought it out. Fries were cold. Shrimp was cold. Disappointing for a place that wasn’t busy during the lunch hour. We had ordered there before (office) and paid for 3 piece tender meals, and all 4 of us got 3 piece chicken meals. It’s fast food… Ya gotta be accurate and you gotta be fast!

First time I’ve ever wanted my money back from Popeye’s! As this is a new store I’m hoping what I experienced is not going to be the norm, I will deff give them another go. (After you see my reason for a 1 star let me know if you agree)
My frustration before anything is with the design of the store, you have a parking lot on each side and when you come in from the door closest to the register the fun begins. Everyone who is in line, waiting for an order, grabbing a drink, and coming in from that closest door is all in the SAME space. Nobody knows who has ordered, who’s next, it’s just a nightmare.
Maybe Tony from the Fairview location spoils us but I’m used to strips cooked to order, this place has a McDonald’s type model where they get made and sit in a tray. The results? Lukewarm soggy chicken strips, the rest of my meal was lukewarm as well from the buscuit to the potatoes with a dab of gravy.
Food quality yet dissapointing can be fixed, what scares me working in management myself is when managers neglect the small details. I experience 2 rude managers and a owner or GM who tucked his hands in his pants in front of the counter and proceeded to make orders. YUCK, wash your hands! I pictured a manager not wearing a name tag, a booth being taken up by a managers computer during lunch rush, (don’t leave it there let someone eat in that spot!
This place has management that needs to step it up or this is not going to be a go to location along with Caldwell and Nampa.

Finally a Popeyes by us! We were very excited to come and didn’t leave disappointed. I know Popeyes is a little pricey but worth every penny. We went in and ordered our meals staff noticed that we were pregnant and due next week so they gave us two complimentary sides (mac n chess & jumbala).
Everyone seemed very excited to work there and felt like family. We will be going back!
We also appreciate they pay their staff a livable wage!