Idaho Mountain Touring

Friendlies, friendlies, outdoor smarties, friendlies, funnies. He he, that sums up my experiences at Idaho Mountain Touring. Everyone there is so nice, patient with questions, they know their products and they are fun.
I came into the store with my friends so they could rent a pair or snow shoes. I ended up coming back in the following day to purchase some awesome Patagonia capilene on the sale rack. I got a steal and I am so happy with my products! More importantly I feel safe with my purchases. IMT told me to bring my capilene back in if I wasn’t happy with them. I also bought a pair or wool socks and not only does the manufacture guarantee their product for EVER no matter what, IMT said to bring them back in at any time if something ever happens to them.
I struggle to pay good money for things but I am happier knowing that the store backs the products they put on the floor. To me this is priceless. Shop local!

Visited Boise and loved the opportunity to ride one of their mountain bike trails. IMT was a great choice for bike rentals, information, service, and skilled suggestions.
As it related to the rentals, they asked all the right questions: height, weight, skill level, preferences, comfort, etc.
Their knowledge of the local trails was also evident and they were extremely happy to provide suggestions and advice. They provided maps and local spots for quick bites and refreshments.
Their rental prices were also reasonable.
Very happy with the experience here. Don’t hesitate to stop in and check it out.

I stopped by the store while visiting Boise. I am from California and didn’t know a lot about what there is to do in the area. I went in to rent a bike and was helped by two women staff members. I wish I had gotten their names because they were super helpful and friendly! They not only recommended where to bike, but also suggested a few places to eat, grab coffee, and other things I could do in the area. I felt very welcome. I didn’t have any problems with the bike. I will definitely stop by here if I find myself in Boise again.

I have been using IMT for several years for various outdoor needs but mostly for service and repair of my Specialized Allez road bike. I don’t think that there is another outfit in Boise that is more competent in repair, timely, and focused on the customer service experience. Every time I have set foot in this place there are several people waiting eagerly to help me. I use my bike as my main source of transportation on my commute and have ended up in several situations where I need it repaired quickly. The service and repair staff has always gone above and beyond in this regard and got me back on the road as soon as possible. I would highly recommend them!

Super helpful staff and they have everything you could need! They even helped us find where we could get some Invasive species stickers for our boats.

Thank you, Brian in service! I called in the morning about an issue with a hitch for a bike I didn’t even buy from them. He said to stop by and he would help me. A new hitch with all the parts would have cost me $ 40 online. Brian had some extras of only the part I needed. He went to the basement to get it, helped me attach it, and charged me five bucks. Everyone in there was friendly and it looked like they had a large selection. Also, this place is beautiful. Whoever remodeled it knew what they were doing. It’s open and airy and feels like you’re outside. I am bringing my husband to look around this place!

Me and my colleague were in Boise on business and wanted to do a bike ride in the mountains.
Everyone here was very helpful (John, Toji) in suggesting which bike to take, what trail to use and helping us out with some gear as we didn’t have any of our equipment with us.
We’ll definitely come back here next time we’re in town.

Stopped in to the store on a Monday to check out their selection of a particular brand that I am fond of. Found a great selection at fair prices. Staff was super helpful and very knowledgeable.
Ordered some stuff from their online store and their service was prompt and accurate. I even got a personalized thank you note from the shipping clerk!
Highly recommend this wonderful store to any outdoor enthusiast!

I came in from out of town needing an urgent repair on my Trek mountain bike and also a new pair of cycling shoes. Brandon was awesome, attentive, knowledgable and not pressuring at all. My only regret is that I did not have more things that I needed to buy that day. They were able to fix my bike while we addressed the shoes. Will definitely be back.

Super awesome store, went in to rent some bikes for the day and the prices were very good and they took the time to set the bikes up perfect for us.
The staff was very nice and more than willing to help, we will for sure come back here to buy our bikes soon.

Dex was awesome and super helpful! Let us test drive bikes for fit even though we got there 20 minutes before closing! Can’t wait to pick up my new bike and ride for the summer! Thank you!

I had a remarkably good buying experience with the bicycle pros at IMT. Dax, a real customer service oriented guy and bicycling enthusiast, spent a couple of hours with me picking out my bike. I tried two and road both for 10 – 12 miles on the green belt. My eventual choice, a Giant Defy, had a couple of minor problems, easily resolved by the cheerful staff, as I took advantage of the one year free labor offered with any new bike. Dax also went to great lengths to adjust the bike to meet my body including changing the stem at no extra cost.
In my visits to the other bicycle sellers in the area, I did not receive this kind of service or attention. The largest area seller (I’ll call Brand X) wanted to charge me $ 75 to take a test ride, which I could only get my money back if I bought a bike from them! Furthermore, they try to suggest you spend $ 200 getting a «fitting session» when you buy. Avoid «Brand X», and you know who they are!

100% disagree with Joseph’s experience. Every time I have been to IMT, the staff is helpful and honest. I needed a bike rack for my car and was looking at a Thule model but the sales guy (probably Dex :)) showed me a different, cheaper model would be just as good. They are great for ski and bike tune-​ups too!

Dex, one of the salesman lied to me and said there were Grizzly bears in the Sawtooth Wilderness. I knew that black bears roam the Sawtooth Wilderness, but was not inclined to buy bear mace to protect our group from black bears, whom have relatively calm demeanors. Thus, I bought a $ 50 can of bear mace by relying on Dex’s aforementioned false information. I went back to get a refund and the person in charge was not understanding of the situation at all. Worst customer service ever.

Nice store, their rental price was very low. Employees seemed pleasant and knowledgeable.

Great place for outdoor stuff. Its very clean, well organized, knowledgeable staff. They have a lot of good high end climbing, riding, camping products. I went in for kneepads and wanted to leave with a cart full of fun toys and cloths. It is pricey but it’s top end stuff there selling. I highly recommend you check this place out if you need something.

I’m the odd man out. Zero customer service. Needed help with three items. Employees chatting upfront and didn’t care. I am going down the road for the items. I like the store but this has happened twice.
Update: I was contacted by the Owner about the issue. That was impressive and definitely good customer service.

A little on the pricey side for many items, but the service department, customer care and overall knowledge about bikes is absolutely unbeatable. Staff there is friendly, helpful, enthusiastic and really know their stuff.

The wife & I decided on our last day in Boise, the best way to take full advantage of the greenbelt was to bike it.
We Unilocaled & found Idaho Mountain Touring.
It was a short walk from The Grove (where we were staying) & upon entering the premisis, we noted that it was nicely layed out & greeted with enthusiasm. The girl behind the main counter pointed us in the right direction for the bike counter & Dax came out to help us out with rentals.
Dax & his crew were very helpful in fitting us with a couple of rental bikes.
All they had this day were a couple of road bikes which I didn’t mind, but the wife was a bit hesitant as she’s much more a cruiser or mtb rider.
While throwing on peds on the road bikes, a couple of automatic 3-​speed cruisers made their way back to the shop.
Before my wife could open up her soup-​cooler, a crew member asked if we’d be more comfortable with these bikes!
The wifey swiftly jumped on the opportunity. They adjusted the seats for us, adjusted the price & deposit, filled out some paperwork & we were out of there in about 15 minutes.
FYI: one of many greenbelt entrances to the bike path is just a few short blocks just south of Idaho Mountain Tours (straight down 13^th) and a 4 hour bike rental is more than enough time to see a good percentage of the greenbelt.
AWESOME service from this establishment!
Thanks to Dax, the rental crew & the rest of IMT for a smooth experience.
Renting bikes? When you see Dax, tell him the couple from Calabasas sent ya!
Solid 4.5 stars for solid peeps.
A deez® PSA. Approved! I’m out!

I won’t go anywhere else for my bike needs. After visiting a rude, now closed, bike shop in the N. End and getting a dose of snobbery from the staff, a friend sent me to IMT. Their service was a welcome change from what I’d previously experienced.
I’m an out-​of-​shape poser on a cute cruiser bike and they have always been helpful whenever I’ve been in there, despite my ineptness when it comes to anything outdoor-​related.
My husband also has an abnormally large head due to his dreadlocks and IMT went above and beyond finding him a helmet.
Nice people, and a good place to go to get you bike in tip-​top shape.