Best Buy – Boise

Great customer service, knowledgeable staff, huge product selection. Though it’s not always the best price, but I’ll continue to go for most of my electronic needs.

I’m very disappointed with Best Buy customer service. I was on the phone for over an hour waiting for the customer service representative to look up a simple add, that was after giving her SKU # and directing her on how to look up the product itself. I am surprised that an employee of Best Buy cannot look up their own adds and find what I clearly found in minutes. To their credit they weren’t completely incompetent in navigating their own website, after waiting a large chunk of the morning on hold they were finally able to authorize the sale they posted in the local newspaper and direct us back to the store to order the case that should have came with the purchase.

Yes, it’s a Best Buy, so you can expect it to be a bit overpriced. IF you see anyone that works there, they WILL ask you if you need help… over and over. I usually put up with the meh service and store in general but the last time I went in was extra dissapointing.
Called ahead to have them hold a specially released product for me, they didn’t have any restrictions on holding one (sweet!) BUT she really didn’t see a point if I was going to be there within the hour and is it really that important because so sure we have a lot of them… :(Got there 20 mins later just in time to snag THE. LAST. ONE. The item was seriously THREE aisles over from customer service desk I had called, and there were a few employees chatting at the desk.
I’d only recommend Best Buy if you are in search for a special item only being released at their store, and if possible, I’d just pre-​order online and get it shipped to your house.

We had another great experience at this store. George in the Computers department was SO knowledgeable, patient, and helpful.

Had good service.

Had to return a temporary phone and the customer service took is back with no questions asked. They were solid. Be advised, Best Buy can’t refund calling cards. Only the card company can do that. You know what you’re getting with Best Buy.

Sad to say that Best Buy has become the place you go to if you want to check out an item before you go online and buy it cheaper. Sure, you have to wait a week or so to get it, but the savings are usually worth it. The last couple of things I’ve actually bought there, or tried to buy there, were GoPro parts. They were out of stock of what I wanted in all the local stores, so I ended up having to wait the same amount of time that I would have waited to buy it online. The only reason I did this was that GoPro items seem to be the same price online or from the stores. They seem to be catching onto this over the years, especially with their computer parts, which they used to have a somewhat ok stock of (hard drives, graphics cards, etc.). It seems the selection of a lot of things here are not quite what they used to be.
The staff here has always been friendly, but I’ve received a lot of misinformation from them, especially with computer stuff. The only time I was not able to get an associate to immediately help me was at the cell phone kiosk, which is always packed on the weekends.
This town needs a Fry’s.

ADAM! In the tech/​phone area is bad ass. He was able to help my galaxy s3, I performed a factory reset and it didn’t work, in fact it didn’t finish restarting, just hung up on the restart… But he was able to fix it so I am now able to sell it or give it to someone. THANK YOU ADAM!

Went to Best Buy in Boise yesterday to pick up the new Springsteen CD. Having spent 17 years in retail management, I have a pretty good eye for store culture in regards to customer service. I passed 8 or 10 employees on my trek to the CD section and noticed the salespeople avert customer’s eyes as they pass them in the aisles (good salespeople exhibit body language that makes them open to questions or requests for help). When I got into line to pay, there were 6 customers ahead of me… only 1 checkstand open… and the immediate 3 people ahead of me in line were Best Buy employees. One turned around and commented to the other two about the customers now lined up behind me, about 5 others. Lots of grumbling in line about blue shirts standing around within sight of the checkstand while we waited. After waiting 6 – 7 minutes I was able to pay for my CD. As I left the store I asked the person at the front (someone’s always there, on point, watching the store front, he was chatting with another employee) if he was a manager. He said he was. I asked, why hasn’t another checkstand opened to help the people waiting? He said someone had been called (keep in mind, this is 10 minutes after I got into line to pay). At that point, one of the employee persons who’d been in line to pay for a soda went back and opened up to help customers. The whole thing only reinforced my belief that Best Buy’s customer service is horrible… but…more importantly… their culture is one of simply not caring about customer service. I’m not making this blanket statement based one this one trip but instead have had similar experiences at their stores for years. I saw their stock plummeted 29% yesterday due to poor sales performance at Christmas. I have to believe their lack of concern for their customers has something to do with it. There are two websites devoted entirely to horror stories (one from ex-​employees) about Best Buy, they’re one of the most reviled companies in recent history and there gradual demise is simply a matter of chickens coming home to roost.

Not the worst place but far from the best. Now that Circuit City is gone, there aren’t many alternatives for electronics besides Best Buy. I’ve had good experiences and I’ve had experiences that make me want to never come back. I’d love to find an alternative with better customer service but I don’t know where that will be.
I’m a huge opponent to «checking in for assistance» anywhere. Today I saw a sign in the computer section saying I needed to check in if I had questions. F THAT!!! I’d so rather do my own research online than check in for assistance. Reminds me of a Verizon Wireless store and by reading my other reviews you know exactly how much I love Verizon Wireless stores…

I went to this store to get my computer fixed. While the geek squad was very helpful, the rest of the staff was not. When my wife asked where the iPad stuff was she was told «we don’t carry that here check somewhere else» She was then made to feel stupid when asking about projectors and told” are you nuts those are from the 1980’s” she was also told there weren’t any. I was able to find both items, but we certainly won’t be buying them there. The guy that insulted her, and refused to show us projectors then tried to avoid helping us, when we finally cornered him, he still denied that the very thing in front of us was a projector… until i picked up the box and read the label. We waited for over 30 minutes for the other TV guy to tell us about flat screens, and during this wait observed more than 8 employees sitting around chatting. The lone TV man and geek squad earned these 2 stars, as for everyone else in that store they are a disservice to the business

Customer service sucks and they will tell you parts come included that aren’t to make a sale. I had a bad experience with then years ago regarding replacing a digital camera for a manufacturers defect, that I had purchased an extra warranty on and they tried to get me to pay for my replacement. The customer service hasn’t changed in years.

Expensive, bad service, dishonest. I don’t know if all of their employees are always like this — but in my experience, the Geek Squad is my complaint. Talked down to me, didn’t give me the time of day, ignored my requests, and nearly cost me the price of a new laptop when my last one just needed to be reset. Thank goodness I got a second opinion before taking their bad advice.

My laptop was not working. Since I had just moved to Boise, I decided to take it to Best Buy. What a mistake. They promised me everything and delivered almost nothing. I called to complained and to get the issues resolved. All I got from Michelle, the manager, was «I’m sorry», but gave me no solution in resolving my computer problem.
I found the Boise Computer Store on Fairview — what a difference. They restored my computer and took time to go over the newly installed programs.

Prior to my experience this past weekend, I would have given much higher rating as I have been a BB customer and fan for years… but no more.
As I was shopping around for tv’s, I went in to BB to look at prices. I am a silver reward zone member and had some coupons that had just been sent to me. In talking to the guy on the floor, I inquired about using the coupon I had ($ 130 gift card for every $ 1k purchase) in conjunction with the purchase of the tv (Samsung 8000 series w/​3D kit) and was told it would actually be a $ 260 gift card since it was a $ 2k purchase… sweet.
Shopped around a bit more and then went back a few days later to complete the purchase after realizing the price was best there… factoring in the $ 260 in gift cards.
As they were ringing everything up, the price on the TV wasn’t coming up right when using the coupons…“let me get a supervisor…” oh boy.
Supervisor comes over, looks at the coupons and tells the clerk you can’t use the two together since the TV is already on sale. Clerk repeats to me and I respond with, «that’s the exact opposite of what I was told a few days ago…» then the blank stare and a «yeah…nothing I can do about that»…the supervisor didn’t even look up. Thanks for wasting 30 minutes of my life…
You just lost a ~$ 3k deal and more likely more as I don’t have time to deal with people giving false information and then note even making any kind of attempt to «make it right.»

I like Best Buy!
Aside from the Fry’s Electronics stores that pepper the West Coast states, Best Buy is my favorite store to look for tech toys. The Boise Best Buy is no exception. The staff is helpful and friendly and they have some good sales now and then.
The prices are what you would expect from a retail chain but if you watch their ads there are deals to be found.

Isak in the Mobile Phone Department!
Totally on my side in every way in a recent very complicated cell phone purchase. Basically, the best customer service I’ve ever had, at ANY kind of store. Over and above the call of duty (by a huge margin)… Definitely took the personal initiative to go the extra mile (and then some) for me…
Thank you, Isak.
I used to not like Best Buy at all and avoided it like the plague (I thought it was just the worst)… You have a lot to do with changing my mind about wanting to go there. (Although the store in general has really improved a lot over the last few years)…
[I have nothing whatsoever to do with the store — just a very satisfied customer]
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