Baldwin Lock and Key

Review for an Auto lockout:
These guys were super fast, arriving within minutes to help me out in the north end. They are nice and so, so fast with lockout service, but the price seemed a little high to me. If you’re in a real pinch like I was you should call them to see if there’s someone available!

I am extremely disappointed with their service lately. I used them at my last job and they were very nice and helpful but the past few visits either in person or on the phone have been cold and outright rude. I would love to support them because they are a local business but customer service is a large part of running your business and I can find much better somewhere else.

DO NOT GO TO BALDWIN LOCK AND KEY!!! WORST BUSINESS IN BOISE!!!
In my entire life, no business has ever treated me so rudely. I called ahead to find out their hours and was told «8 – 6 Monday through Friday». I arrived at 8:15 and although the closed sign was up, all the lights were on and there were two people inside laughing and drinking coffee. The only sign referencing their hours says «24 hour service». This is a lie. I waved at one to let him know I was there and he looked right at me then kept talking to his buddy. I then knocked and without moving a muscle the guy yells from across the room «8:30!!» and goes back to chating with his friend. It was about 26 degrees outside where I was left to stand for 15 minutes while these two jokers got to catch up on office gossip. When they did finally let me in they were immediately confrontational. Long story short, I left and will never ever darken their doorstep again.
There are so many quality professional locksmiths in the Treasure Valley, do not give your money to these losers. I went to A-​1 Lock and Safe and was treated very well and paid WAAAAY less than the original price quoted to me by Baldwin. Save yourself the headache and go somewhere else.