All American Carpet Cleaning

Scheduling an appointment was a breeze and I see why. They are only at your house for maybe 20 mins and charge you like they were here for two hours. The «professional» chemicals they used to treat my pet stains came from a bottle that appears was picked up at the local Wal Mart. I will never use their services again and should have taken the advice of Callie S. who gave them one star before using them. By the way I see there is a group on for them… don’t use it!

If I could do less than 1 star, I would. I did not receive cleaning services from this company, because of how rude and unprofessional they were on the phone. When the first impression you have on customers is usually through the phone to set up appointments, you should be professional and kind. I asked several times for a quote to clean 3 bedrooms and a living room. Living space is 1200 square feet. He couldn’t even give me a quote to go off of.
This company hasn’t gotten one good review, take that as a warning. Don’t use this company.

I WISH I saw these posts before I called this company to have our Carpet cleaned.
There is NOTHING ALL American about this company; they will quote you three, four times the coupon rate. They are unwilling to customise your different needs as far as cleaning your carpet. When told NOT to treat the pet stains in the living room because we are pulling the carpet off and putting in wood floor soon and just needed the carpet to look presentable for our guest coming next week, I was told «Can’t do that». We should’ve met in person and had a quote prior to him coming over the house to clean the carpet. The person who came to the house according to my kids was «very rude» and he did not even tell our kids he was leaving when our deal fell through over the phone. Never again!

DO NOT USE THIS COMPANY! We recently moved to Idaho and were looking for a carpet cleaner we could trust and use again so we purchased a groupon. They immediately told us we needed additional services which we purchased on their recommendation. First of all, the upgraded service was a bottle of some magic solution that they squirted randomly on our carpets. Then they «shampooed» our carpets and didn’t remove the soap. We had to have someone else re-​do their job and they pulled out all the soap All American put into our carpets. All American did the worst carpet cleaning I’ve ever experienced. Please be aware that they are unprofessional and try to re-​coup their money be selling additional services that are not worth it.

Beware! Bait and Switch practice using coupon.
Although we were marginally satisfied with the cleaning, the end result was a price that was double the original quote. On the original call, he asked if I had the coupon first thing. I told him the layout of our home and the status of the pet issues over the phone. (pet hair/​no urine).
At some point, he decided to treat my closet as a room instead of treating it as a hallway. (it is 7 sq ft larger than our small hallway). He charged me the hallway rate to work on a single new stain area (1 sq ft in size) — even though he did not get the stain out. At some point, he determined that he should use an upgrade to deal with the pet hair, which I had told him we did not need. He never mentioned any of this to me until he presented me with the final bill, which was double the original cost.
When I sent him an email offering to let him make it right, he never responded. So I can only assume that this was his plan all along.
If you decide to use their service with the coupon — get confirmation of the costs and write your check — in font of him and before he starts the work.
I won’t be using them again. Nor would I recommend anyone else.

Don’t EVER use All American Carpet Cleaners!!! We had a coupon so figured why not. They showed up 1 ½ hours late the first time, said they’d call a ½ hr before they were going to be here then just showed up, no call. The «lead guy» was very short & rude! They were only here for about 20 min & did a horrible job. We called for a redo & they didn’t bother to show up. The next time, they actually did show up. The «lead guy» was even more rude this time. They did a couple spots then said they were done. I asked about the other places. He blew up at me claiming they were new spots (BS!!). He started yelling at me saying that it I shouldn’t let my dog sh#* in the house. (There is no nor has there ever been poop in my house). Then he ran out & slammed the door!!! I open the door to tell him I was giving him bad reviews. He continued to scream & curse at me & told me he didn’t care about reviews & that only people with complaints review. Satisfied customers don’t bother, that’s why he only has bad reviews! Are you kidding me? How unprofessional! I’m beside myself right now!!! Cursed at in my own home! What a POS! Negative Stars deserved !!

Ryan Christensen is the most unprofessional person I have ever done business with. Long story short; when the guys finished cleaning for the second time, my wife confronted Ryan about the spots still on the carpet, Ryan began yelling and cursing at my pregnant wife and Slammed the door on his way out. I called him and asked for an apology, his words, «she started it». I told Ryan I was going to write reviews and take him to small claims court if he didn’t apologize, he said «I’ve been here before so bring it on!» It takes a big man to yell and curse at a pregnant woman.