Parr 3 Automotive

BUYER BEWARE!!!
They get a 2 star only because they did the work. I’m new to the area so when one of my work trucks broke down I called and spoke to Norman and he assured me that he would be honest all along the way. Norman told me my truck needed a tune up for $ 300+ so I thought since it’s an older truck and it had been a while I would have the hoses and belts done as well and I also asked them to see if there was anything else that may need repair. Again, at this point i’m thinking all I have spent is $ 300 for a tune up. Norman called back the next day and said that we also needed front brakes and that the starter seemed a little bit week and it could go at any moment and that the total would be $ 1300 for everything. That seem like a fair price so I told him to go ahead. When my son went to pick up the truck our bill was almost $ 2000. When I asked how it went from $ 1300-​$ 2000 Norman told me that he had informed me that we were already at $ 1300 before the brakes and the starter. Do the math people $ 300 for a tuneup plus belts and hoses does that sound like $ 1300? Bottom line they totally misinformed and Norman is a liar and I told him on the phone so I don’t feel bad writing it in this review. Lesson learned because I guess I should’ve got it in writing but because of our conversation where he assured me that he would treat us the way he would want to be treated I felt like I could trust him. BUYER BEWARE

Was very disappointed in their quality of work and customer service. I don’t usually write reviews, but I chose Parr based off the very few (2) good reviews that were posted on Unilocal and decided that consumers should know my experience. I took my 16 year old’s 2009 car in for a brake job, and after the work was complete, she drove about 10 miles to work and her brakes had overheated and were smoking quite a bit. We called Parr and we were told that this was normal for new brakes. I checked them when she got home and the new brakes had worn down significantly and the rotors were discolored from overheating. I took the car back the next day and they replaced brakes and rotors again and said we needed a new caliper and replaced that as well. Next day, same problem. They said to bring it by again and they would replace. At this point out of concern for my daughters safety and my lack of confidence in Parr to correct the situation I took the car to the dealer and they had to re-​do all the work Parr had done including the new caliper that was put on and we were told that it is rare for a 2009 to need new calipers. I went to Parr and had asked them if they would be willing to refund some of the labor, I was not asking for any reimbursement for parts, including the Calipers that I am still not sure we needed until the brakes overheated so badly from their brake job. They refused to give any relief at all. I had paid Parr $ 551 at this point and then turned around and paid the dealer another $ 443 to do the job correctly. Have not had any problems since getting it back from the dealer. I’m not saying that people don’t make mistakes, but the honorable thing would be to make them right. A portion of the labor refunded would have made me feel more whole and would have avoided the negative publicity. I would not advise going to Parr.

Parr 3 is a great service center! I take all my vehicles there and they are very competitive with tire prices. They also have the best car was in town right across the street! They also use nitrogen in their tires which doesn’t respond to changes in temperature and keeps tire pressures even, NASCAR uses this.

Mr. Parr is a wonderful person. I started going to him about 4 – 5 years with my first car. After two weeks, he told me he could not fix it, suggested another place, charge me NOTHING for all the labor. I appreciated it so much I returned with my other 2 cars. He is the only shop I let do work on my vehicles in the area. That HONESTY led to him doing GREAT work on all of my vehicles at very reasonable rates. You owe it to yourself to take your vehicle to Norman Parr!