Boerne Automotive

Called before we went in at 9:30 am for an alignment because our car was pulling to the right. We also had a low tire indicator light we wanted to get checked out because all the tires had proper inflation. Got a call back telling us the alignment would not help because it needed new struts and shocks. Our $ 89.00 alignment turned into a $ 900 job. Car was supposed to be finished by 5:30, we left the shop at 7:15. When we went to get into our car, we were told the «check engine» light was still on. We told him the check engine light was not on before we brought the car in for an alignment. Not only was that light on, but two other lights regarding the TRAC were also lit up. He told us customers always lie and how did he know it was not on before we came in. We told him that whatever they had done to our car caused the lights to come on. He said they had never opened the hood. While we were waiting for our car, we saw them with the hood up. He had also told us the computer had indicated we had a bad sensor in one of our tires for the low tire indicator light so we know it had been on the computer. We asked if he was the owner, he told us no and we asked for the owner’s name. He then said he was the owner. After we demanded something be done about the indicator lights being on, he put our car back on the computer and cleared out the lights. He had been caught in three lies at this point, so we do not know if our car actually needed struts and shocks. The car still pulls to the right and the low tire indicator light is still on. I do not recommend this place to anyone. Poor service and untrustworthy business.

We rushed in just before closing to get a tire fixed. We were passing through on the interstate. The staff was friendly and helpful. They didn’t complain once that we were there 5 minutes before close.

Do not go here! They quoted me $ 1,321.74 for a repair over the phone. I authorized it, but when I went to pick my car up the bill showed $ 1,694.33, a 28% increase! I reminded him what the quote was, and he insisted that I was «confused». I wasn’t «confused»…I had written it down when he gave me the quote. My mistake was that I didn’t get the quote in writing, and they took quick advantage of that fact by inflating their original estimate. Sad that there are businesses like this around. The good news is that Boerne is a small town, and I will be sharing my experience with many. Be sure to also read the reviews below that were tagged as not recommended… you’ll start to see a pattern with this business. They also recommended work (i.e. new spark plugs) that I had already recently had done at another repair shop. On to the Better Business Bureau…

Used Boerne Automotive for a transmission rebuild. The down time was as stated when the vehicle was taken in. The price was reasonable.
Week 1 post rebuild: Transmission leak on driver axle car back in for 3 days
Week 4 post rebuild and new seal: Same seal leaking again back in for 2 days.
Week 6 post rebuild 2^nd new seal: Same seal leaking again, replace Axle new with seal. This went on forever still leaking. They got as tired of seeing me as I did them.
Now out of warranty 12,000 miles, 12 months (some warranty) Same seal leaking, axle is not fitting correctly will have to either rebuild again or replace whole transmission. This transmission has never been 75% since rebuild.
They can not even do an inspection without keeping your vehicle for hours. I would advise if it’s major problems don’t go here. Oil change small maintenance perhaps.
I will never return to this shop and will not send anyone to it for repair.
The staff is nice and yes free WiFi, TV and cool. Work quality leaves a lot to improvement.

Staff here was welcoming to me and my family. The waiting department is comfortable with free WiFi. Prices here are actually pretty reasonable. Bought a Toyota Tundra Texas Edition and love it. I guess time will tell on how service from here on out is but I hear they’re pretty good.

I’m back for an oil change. Once again a great experience. I hate doing car maintenance/​repairs but these guys are honest and set expectations that they can meet.