Walt’s Window Repair & Screening

They installed impact windows on a relative’s house and did such a terrific job that we called them back to do the same with our house. We have a huge slider that would bow in the wind, and they replaced it with an impact slider. It wasn’t inexpensive, but it was reasonable for the windows and the quality of the work. They also do excellent window repair on screens and older windows. I found the staff professional, easy to work with, and honest. They are a family-​owned and run company, and responsive to customer questions and concerns.

I rarely write a bad review of a small company because I do not like to harm a business. However, this business deserves a bad write up. I have used them in the past, and called about 10 days ago to schedule a screen repair on my lanai for this week. It was important to have the work done before house guests arrive next week with their cat because of the torn screen. I was also intending to replace all the worn screens. They promised to call today, which is a Monday, with a time to do the work tomorrow. They said at least they would replace the torn panel. I called today only to be told that they not only cannot come tomorrow, but are too booked up to come any time this week! If they had been honest with me when I called 10 days ago, I could have scheduled another company. Now I am spending a lot of time and have not yet found anyone who can come and do the work on what is now very short notice. Regardless of what I said, I just got an «I’m sorry we are just very behind «without any accountability for the promise that was made to do the work this week. I will certainly never give them my business again, and neither should you.

Haplessly makes appointments for customers. Only gives you 24 hour notice when they decide to show up. So there is no appointments basically. Can’t be there when they want to be there TOUGH LUCK

I am not normally an individual who writes reviews, but in this instance it felt appropriate. I called regarding some repairs needed on a couple of windows in my home. Knowing that I had a competing work schedule, the person who took my appointment request was extremely friendly and accommodated my need for an early morning appointment. The technician arrived right on the dot, and not only completed the repair in a timely manner, but did so beyond the call of duty with tremendous amount of respect, and I was quickly on my way to the office thereafter. It was discovered that on the invoice I had been accidentally overcharged for the parts needed for the repair, and I received a phone call immediately to issue a refund of payment. It could have been very easy for this company to not inform me that I overpaid and pocketed the additional money. However, it was made abundantly clear that honesty and integrity are huge values that this company stands for, and I was so appreciative of this fact. While it seems that customer service is a dying art in many companies where automated phone systems are taking place of speaking with an actual human, Walt’s Window Repair clearly finds it to still be a priority. I will absolutely use them again for any window repair should I ever need it, and they come highly recommended.

Walt’s Window Repair and Screening in Boca Raton obviously has been in business too long. They must feel that they have a monopoly on the business in the area for them to be so disorganized and careless in how they deal with their customers. People who care about their business and their customers don’t act this way.
We called Walt’s for an appointment on a Friday. They explained that they were backed up with appointments and wouldn’t be able to fit us into their schedule until the following Wed (Monday was a holiday) and that they would call us as soon as the schedule was created. No phone call on Tuesday. Wednesday finally came and… no phone call. We called their office in the morning and «Walt Jr.» (who seems to be a chip off the old block) communicates that our information was left on «Walt’s desk» and that he was sorry… but that he would follow up and get back to us and would get us «into the schedule as soon as possible». He admitted that the ball was dropped and we understand that mistakes happen. He made it sound that we would receive a call back… NOPE. We called again on Wednesday afternoon… and received the answering machine. We left a message. No call back. We called a third time and received the machine again. Well… Thursday morning rolls around and we call their office at 8:30 in the morning. We reach «Walt Jr» who communicates that we are not «in the schedule» and that «we’ve been busy» and «there is no truck in the area». Our house is 5 minutes from their office. We reminded Walt Jr. That we’ve been attempting to deal with this for almost a week. He said he would speak to «Walt Sr.» and «get back to us». By 10:00…nothing. No phone call… Nothing. I figured I would give it one last shot and called their office. Again… Same nonchalant attitude. At this point… I was done.
These people don’t understand that you cannot treat customers this way without the word getting around fast. They are Old school… and when I say Old school, I don’t mean in a good way. They don’t understand that customers will not tolerate being treated in this manner. Within 5 minutes of my last phone call, I was able to track down and communicate with someone who does this exact work and have an appointment for this evening. Walt’s isn’t the only game in town !!! Don’t waste your time !!! I can only imagine how they would have dealt with me once they were in my home if this is how they dealt on the phone.

This is in response to AJH’s review below. This is Walt Jr. from Walt’s Window Repair. Your wife had called up on Friday in regards to a sliding door repair. I told her we would get her sometime the following week and that we would give her a call once we got her on schedule. I had not given her an exact time since it was a shortened week due to memorial day and we tend to get a lot of emergency broken glass calls over long weekends. Your wife called again on Wednesday thinking she was on schedule for that day, I had informed her that she was not but I would grab her service slip and bring it to Walt’s attention once he was back in from doing estimates. This morning, you had called again and I told you I would talk to Walt for you this morning and I would call you back once he had gotten the service guys out. Once he had a chance to take a look at the schedule, Walt put you on for the next day, Friday, but you had already contacted another service company (which is perfectly understandable).
Please keep in mind, we are a small family owned business. We do not have a lot of trucks on the road who can service customers in the same day. I know a lot of larger companies, like Air Around the Clock, can service people the same day, and a lot of people have come to expect this kind of service. If I was unclear on the wait time to be scheduled, that was a failure on my part and something I will work to correct. I do apologize. If you do not get your problem resolved, please give us a call back, I will make sure we get you taken care of right away.
Walt Jr
Walt’s Window Repair

I have now used Walt’s for making sliding glass doors glide properly again, and for them to create new screens for failing ones in my windows. They have done a good job for both tasks and in my opinion, are reasonably priced.

Bought two dollars worth of screen parts and gave me the same courtesy as I would imagine that they do for customer buying multiple windows. Breif but pleasant encounter.

When my handyman told me my sliding glass door off the family room required major surgery he couldn’t provide, he recommended Walt’s Window Repair. I found the company’s management and employees I dealth with to be efficient, polite and customer focused. In fact, I was so impressed by their professionalism on the phone when I first called, I didn’t even bother dialing some other names I saw advertised to comparison shop for the job.
I was called by the crew, as requested, about 30 minutes before they arrived at my house so I could meet them there. When a separate part was needed for a brief second visit, the company set me up as the first job of the morning so I could head off for work on time. The door was fixed and the track repaired quickly.
My wrestling days with my sliding glass door are finally over. The door glides effortlessly now along the track. Walt’s does good work!

Replaced my sliding glass door after it shattered within 1 hour after I called them. Wonderful customer service, the techs that came out cleaned up the broken glass and installed the new one quickly and without any issue. I had a Great experience, and their price was 75 $ less then everyone else in the area.

I had a great experience with this company. When I called them the woman who answered gave me pricing for repair of my single hung window which were the same as when the job was completed… no surprises. The repair man was prompt, used a pad under the window that was repaired to minimized the mess and fixed the window without any problem. Only suggestion to improve service would be to bring a portable vac to clean up a little bit better and to wipe off the window pane where he sprayed the closure (a little bit of overspray was left on the window and I think he should have wiped it off). Overall, I am very pleased and would use this service again.

I called today for a quote to repair a double pained window thats made of metal. $ 70 for the first hour/​one hour minimum. Parts per window average $ 25. No credit cards and COD once work is complete. I am sending a check to my tenant because of this.
Is this the only place in town?
Update: Before the window would not stay up and it would fall fast and maybe a little dangerous for the six year old living there. After Walts Replair and $ 90, the window is difficult to open and close, but safer.