The Moving Company

ZERO stars if it were possible.
Terrible company with awful customer service. 48 phone calls and 13 emails have gone unanswered.
They didn’t even move my household!!! I paid a down payment for a move over 6 months ago. Because of the location, I was flexible with their pickup and delivery dates.
They kept pushing back pick-​up and delivery. NOW, my items have been moved to my new house (by another company) and THE MOVING COMPANY will not answer my calls or emails about giving me a simple $ 500 refund!
They NEVER provided me with any service. They simply took my money… gave me a couple moving dates, and then never came through.
I’ve started a BBB complaint and have begun the process of filing a formal complaint with the FL Secretary of State (which monitors FL business) and also the FL transportation board.
I’ve asked to speak with the owner SEVERAL times, but he has never called me back. All I know is his name is Mike (the employees don’t seem to know his last name).
Whatever you do… PLEASE save yourself the annoyance of this dishonest and horribly operated sham of a business.
Mike, Dani, Kyle, Justin… and all the other The Moving Company employees I’ve spoken with over the last 6 months. Just send me a refund for $ 500! Simple Fix!!!

I would give this company ZERO stars if possible. This company takes its customers’ money and gives nothing in return.
Steer clear from this company. When you call to complain, they give you the run around at best. Or worse, they threaten you with retaliation if you dare to complain online.

They don’t return phone calls. They don’t try to resolve problems. They hired a mover that obliterated four pieces of furniture. They pass the buck. (Just take a look at their responses to their bad reviews on the BBB website.) Their phone representatives all suspiciously have New York accents, but the business is «located» in Florida. They owned a false URL faking the name of a competitor, which is how I ended up hornswoggled by them. They lost my first contract then had me sign a second contract which unbeknownst to me was different from the first.
They’re the best at what they do. Seriously.
I wish I had given the money they pocketed to a couple college guys, who would have provided better customer service and treated my belongings with care.
For more honest reviews of this company, scroll down to Unilocal’s «Not Recommended» reviews, and you’ll find a ton of people with my same experience.
What to do besides leave a Unilocal review? File a complaint with the US Dept of Transportation Federal Motor Carrier Safety Administration within 2 months of your inevitable disaster. Also check with your state’s utilities and transportation commission. Guaranteed they didn’t register with your state, which is illegal.

They are absolutely the worst. If they call you, do yourself a favor and hang up on these clowns. They smashed all my furniture in a move from South Carolina to Arizona. I will never use them again.
They give the impression of great Customer Service until they get the down payment, and then you can never reach the same sales person again. Once they part you from your money, you are done and are a burden to them. On the day of the move, forget about being able to get a hold of anyone within the company, if you are unhappy.
THEY SUCK!
I am going to take them to small claims court to get my money back.
Don’t believe them when they tell you that they contract some reputable companies, because they don’t. My movers had been in business 3 month or so, and they broke all the furniture.

I had a long move from Iowa to Alabama handled by the The Moving Company. Our experience was very positive. Dana was very courteous and consistently helpful throughout the entire process. Everything was moved on time to both a house and to a storage facility. There were no damaged or missing items. I realize that people have quite varied experiences with different moving companies. However, we were highly pleased with this company and based on our experience would have no problem in recommending them to others.

The representatives at The Moving Company were courteous, professional and pleasant to deal with. They were up front and precise in all their communication and specifications. Christine and Dana are the two reps that I dealt with predominantly, and I did not get the other gentleman’s name but I would definitely recommend them for accuracy, efficiency, honesty and professionalism.

Where do I start? I wish I could say my experience was good. I spoke to JD I thought, he was very friendly, reassuring and honest, so I thought. Like most I shopped around, looking for the best quote with a budget of $ 2500 to move from Chicago to Las Vegas. After deciding on a company, JD called me to solicit my business. I informed him I had already made a deposit with another company and how much. JD asked if he could see my contract and I emailed it to him. He called me back and broke it down, line by line, charge by charge. That these people were taking advantage of me. I thanked JD and we hung up, my decision firm. However the next day, I called JD and told him I canceled my contact with the other movers and I would go with The Moving Company and gave him a deposit. JD sold me a bag of goods! He talks a good game until he gets your money, then you don’t hear from him! He told me I wouldn’t be charged for tape and guess what? Yep I was charged for tape, when I called him to tell him the movers were charging me for tape, he said, «I’ll call you back.» I have yet to hear from JD. He sold my move to local movers and I never heard from him again, even after my belongings were in my new house 2 weeks later. I would never use The Moving Company again, And I would not recommend them.

My experience was defiantly great I needed to move from maine to nh due to business and the moving company set me right up with a local mover and made my life easier and took the stress off of my shoulders that moving likes to bring on people lol I will use them again in the future

This place does not even rate a star, however it was a required field. I didn’t even have the unfortunate experience to have my furniture moved by this company. Nor would I ever in just dealing with their secretary to get off their mailing list of which I requested about 50 times, only to be met with rude and passive aggressive behavior. If the way the company presents itself has any bearing on the person that solicits quotes, I would stay as far away from this so called company as possible. Next stop is better business bureau.

Horrible customer service! I have a long list of complaints that I will not waste my time mentioning since I know nothing will come of it. I just wanted to say that your slogan is wrong about the ZERO complaints. Because you got one now! We dealt with Maria at first and then with Ben who was supposedly the dispatcher. To make a long story short, this company pretty much blamed us, THE CUSTOMER, for not telling them our correct inventory when in fact it was their fault. The issue was that they didn’t ask enough questions and we ended up paying WAY more than our quote! Supposedly, in the contract we are not suppose to pay more than quoted but that was a lie! We told them EVERYTHING we had in our house and we had barely any furniture yet we were still overcharged. Of course we had to pay since we wanted to get our stuff back! Another thing, our coordinator Maria was MIA once the initial move took place. We could not get a hold of her at all! Only this Ben guy (who originally said her was the dispatcher and then her supervisor). He was the guy that blamed us for the quote being wrong! Completely unprofessional! The communication with this company was nonexistent! My husband had to call THEM to get any updates! Then, the trucking company that they sent us was totally unprofessional. First off they were late coming to our house. They were suppose to arrive between 9 – 12. NOBODY called or showed up. My husband AGAIN had to call to see what was going on. About an hour later, the trucking company called and said they had a flat tire and will take them an extra 3 hours to get to our house! They were on the road again and never even called us when it happened! So we had to leave our parents in charge since we had to start our journey from Indiana to Florida before it got too late! It was like a family owned trucking company that asked some family members to help. There was one little guy, a medium built guy and some teenage kid. They complained the entire time about how heavy our furniture and boxes were (granted we had NO appliances or couches). I hate to see them move a house that they have to move a refrigerator! They also lost a couple boxes, dented a lot of boxed clearly marked as FRAGILE and dented up my husband’s grill. I will absolutely NOT recommend this company! When we move again, we will make sure that it is a better known company that actually comes to our house to take their OWN inventory of our items so their is no mistake or confusion (The Moving Company states they don’t do that and they like to overcharge when the inventory is off!!). I would definitely go with someone else. They like to give you the runaround while the whole time they are saying they are here for you and are on your side! Yeah… that was BS!

What started out as a pleasant experience went very wrong when they presented me with the mover who would be moving my belongings. The reviews on Unilocal for Infinity Moving were abysmal, some saying they were threatened with bodily harm if they didn’t pay them more money once their things were already loaded on the truck. I told them I didn’t want that mover so after a couple of hours, Ben, got back to me with another mover but tried to charge me 7200. even though the contract I signed was ‘binding’ at 5200.
They have a cancellation policy which states that you must cancel the move no later than 5 days before the pick-​up date, but, they only present you with the less than mediocre moving company within five days of pick up.
I cancelled and requested a refund. The owner called me and flat out said no. I told him that I would share my experience with his company online and I received a threatening email from Genna, their legal counsel stating that she would smear my name all over the Internet if I dared to write a bad review online.
Also, the deposit is 995.00! You would do better to shop around for a different broker.
I ended up going with Flatrate who was more than accommodating. They arrived within two days to get my stuff. On the receiving end, everything arrived in perfect condition.
BTW, I got my deposit back through filing a complaint with my credit card company.