Nordstrom

Well, what can one say about Nordstrom? Exellent merchandise, exellent service. You don’t come here to bargain hunt, although they do have sale racks, stuff there can still run you a pretty penny. I was lucky to find a few great buys. Sales associates are very friendly, but it is expected. Everything is very tidy, displayed beautifully. Definitely a great place to shop.

Fran, Deanne, and the other ladies who work in the lingerie area are just awesome. They are very friendly, helpful, patient, and understanding. They make shopping stress-​free and enjoyable. I will be buying all my bras here from now on.

I rarely write reviews, but my recent experience with Nordstroms has me compelled to do so. I won’t go into all the details, but without a doubt, Nordstroms has the best customer service I have EVER experienced from ANY retailer. From the stores General Manager to the Mgr in menswear (Eric) to his Asst Mgr (Alec). I was treated with such incredible professionalism in their collective efforts to address my issue. Trust me, I am not a big customer. Just an average Joe that was made to feel like their only customer. I can say without hesitation that everything you hear about Nordstroms commitment to customer service is true.
Such a refreshing experience!!!

This is one very expensive joint to go shopping, hence finding this location at Boca Town Center lol. Nordstrom carries very nice, high end items. Current fashions where the average graphic tee costs $ 35-​$ 50. The men’s and women’s clothing depts are the meat and potatoes of the store, and also there is a nice beauty counter for the ladies. I did end up finding the beard oil I was looking for here, but with a catch as you pay for it there and have it shipped to you. Not a bad store, and certainly not a cheap one either.

Nordstroms is the best!!! Tory Burch sandals tore apart. NO questions asked. Gave me a new pair… don’t buy your shoes anywhere else. Service with a smile. I love my Nordstroms!!!

I’ve never been in a Nordstrom I didn’t like (and I’ve been in almost all of them) and the one at Towne Center is one of the best. The Men’s Department and the Rail are huge and well laid out for shopping. The sales assistants are attentive and, at my request, will stick by my side my entire shopping experience to make suggestions, help find my size, run find alternative colors and sizes while I’m in the dressing room. I can’t say enough about how good the customer service is – true customer focus.

I am a total Nordstrom fanatic. I love Nordstrom! The shopping experience is par none. I can tell if it’s going to be a good shopping year depending on inventory.
The staff if so professional. They invented what we call the walk around hand you your purchase personally experience rather than push your bag across a counter.
The person shopping experience is just so fun. I did this in Santa Monica, CA. No obligation except an appointment and someone with great taste will bring you out all the necessities and more to build a working wardrobe. Take all the time you want.
While they price match, sometimes they can be a little pricier BUT… You can take anything back anytime. They are just so good at customer service. I almost can’t shop anywhere else!
The restaurant is fabulous too! I’m such a fan!

Awesome service!
I went in to kill some time while one of my siblings was shopping. I bought a shirt on a lark and asked them jokingly if they could press it too. To my surprise, they pressed it, put it on a hanger and put a plastic bag on it.
Keep up the great work!

I hate to guve one stars since I usually have great service at my Dallas location. The first time coming to this location and I am very displeased. Turned in a pair of jeans at the end of November for tailoring… a basic hem. Now it is January 15^th with no sign of jeans. I have come up to the store three times in person with my ticket. The manager of the men’s department has told me he would call and I left my number for him, with no call found. Not like Nordstroms, will be doing a corporate complaint.

Terrible customer service. Went to return a gift item and buy additional gifts with my 7 year old daughter. Three times the checkout woman walked away in the middle of ringing up our order to help other customers. First two times I said no problem, the third time I asked why are you doing this, she replied I am sorry I have to help other customers and you are returning an item so you have to wait. Another cashier overheard and came over, profusely apologized and rang up our order in 30 seconds.
I typically spend 20−30K a year in this chain of stores. I am never setting foot in again.

I’m not in Boca Raton right now but I’m just reviewing the last time I went to this Boca Town Center Nordstrom. This location is a little weird looking it’s divided.

I’ve been shopping at Nordstrom for at least 15 years. What drew me to the company was the shoe department. I definitely have a weakness for shoes! Also the excellent customer service and return policy was a huge draw as well. However since this location has remodeled and rearranged departments, things have gone down hill. It used to be that when I walked into the departments I was greeted by a friendly staff person who was more than willing to help find what I was looking for or recommend items that honestly I didn’t need but were super cute. Now when I walk in, there are very few employees around and no one speaks to me at all. If I need assistance with something, I have to hunt down an employee to help me. I must admit that the return policy is pretty nice but if you don’t have a receipt or sticker receipt on tags to show how much the purchase was, the employee will only give you back a clearance price and that’s usually without even telling you. They’ll just process the return and hand you a receipt. When I returned a pair of shoes this happened to me. The sales associate processed the return and handed me my receipt, only giving me the sale price which was not even half the amount I had paid. I was quite angry and requested to speak to the manager in charge of the store to have it straightened out. So if you know what you paid and hopefully you have something with it printed on, then make your voice known that you won’t take clearance price for your item.
It’s unfortunate that things have changed so much within a company that has been known for really caring about their customers. After all, that’s how they stayed in business during the depression. Their return policy was so great people made sure to go to Nordstrom to get the one and only pair of shoes they could afford for the year because they knew they could be returned. Now it’s strictly about the bottom dollar leaving customers feeling like they don’t matter anymore.

Good place

Nordstrom never fails me when it comes to finding good clothes. I wish they had better shoes though and more designers. Nordstrom is more like an upscale version of Macy’s but basically the same thing. I still love it though!

Nordstrom took everyone by the storm, in a good way of-​course.
My number # 1 to go place for shopping for gifts and myself. The reason being is Nordstrom is a well maintained department store with top brands and styles but still very good prices if your comparing with other stores.
Some department stores do not give good customer service. You won’t find this at this store location, maybe the employees are part commission based, I’m not sure but whatever the reason they do a great job helping you out.
My favorite departments are the makeup, shoe, and purses area. I’m happy and ready to spend some money in those sections.
Another reason I love shopping here is the fact if I like something online and if they have it in the store, all I have to do is buy it online. And click the option of picking it at Boca location seems the perfect way of picking things up on the go.
It’s definitely a win-​win situation shopping here. Speaking of shopping I need to buy something for my friend’s bridal function tonight, and I know exactly where to go to pick it up. Nordstrom of course.~

So I sent into Nordstrom for a pair of high heeled black or silver shoes. The person waiting on me told me they had none– twice. I find that incredulous. I will say I agree with most people that clearly the inventory here is lacking. I went in an hour before close two days before Christmas and had to ask to be helped. Normally Nordstrom’s service is on point and thus, I don’t mind paying more. Clearly this night they missed the mark and I will not go back to this location. I will say I went to the café after and had a wonderful café mocha but the no shoes thing scarred any review past the one star.

In general, I love Nordstrom. This review is only for this location. We’ve been here a number of times and I always feel let down. They seem to have less selection than other locations. Even the shoe dept. here isn’t that great.
However, my biggest complaint about this store is their customer service. Nordstrom is supposed to be known for their exemplary customer service. I guess they forgot to cover that in this location. We walked around the shoe dept. for a while and not one person spoke to us. We went up to lingerie and couldn’t find the size for which we were looking. Even with us opening up the drawers of extra stock, not one of the sales associates asked if they could help.
So, we left. I won’t be in any hurry to go back.

Are you kidding me? I live for this place.
MY NUMBER 100 REVIEW!!!
Nordstrom,
You are my lovely best friend… From the shoe department, fully stocked with stunning footware and eye candy suit clad assistance available, to my clothes and my sales racks and my immaculate dressing rooms… I love you.
You are so good to me, you deserve this 100^th review!
I visit you in any state, in any part of the country and you will gladly ship it to my home, awaiting for my arrival in full glory. If I need something in a different size or color you will locate one store in Hawaii that has it and ship it to me, to my hotel room the day before my meeting.
You are so good to me, that if I wore a $ 300 pair of shoes once and it got yucky, you let me send it back to you and you replace it for me.
Nordstrom — your sustenance, your EBar is fine, classic and suave. I love your coffee, I love taking my neice shopping and getting her a chocolate chip oreo winter storm… I love your doting affection, I love your undivided attention…
Please don’t ever leave me.

Although it’s a little bit of a drive from Pompano it’s worth it. Nordstrom, hands down has *the best* customer service. Plus the store is clean, well laid out and just generally great place to shop. I have spent time at the Laura Mercier counter and it was the best make up application I have ever had. I bought every single item she used on me. I will continue to shop there for my cosmetics.

All other clothing department stores should visit and take notes on how to do it right.
Great selection of trendy threads
The shoes, oh man, the shoes are their specialty
The prices can be a bit high but no points off for that because they have sales and clearance items; but most importantly, the anniversary sale has huge mark downs on the latest fashions. The marked down items are always brand new items that are discounted but after the sale they go up to the normal price. These are not last years fashion; they are limited to the newest releases.
They have managed to only attract the best staff (helpful, friendly, good opinions)
The store is immaculate. You rarely find unfolded clothes on a shelf or piles in the fitting room (the staff stays on top of these items so the place always looks very presentable).
Even the décor is fashionable and the store is not cluttered with overstock (like Macy’s and Dilliard’s).