Morton’s The Steakhouse

I thought time might heal the wound but it hasn’t. My wife and I went to Morton’s Boca about 5 weeks ago and had a horrific experience, from a most inattentive waiter, to waiting over 25 minutes for salads that when served (only after I complained to the woman apparently running the dining room) were served not as ordered, to my wife’s steak being overcooked and then served cold, to hearing the Manager (when I asked for him at the end of dinner to tell him what had happened) tell me that they had a function that night and were slammed; and, after telling him that was not my problem, listen to him say to me «I know you have other dining options» and then walk away. To me that comment suggested that we not come back. He doesn’t have to worry about that.
Because I have had a Morton’s VIP card for years, I always receive a questionnaire from Landry’s Corporate following each dining experience. Of course I made my displeasure known to Landry’s, leaving my cell phone number for them to contact me, as well as my email address. Of equal disappointment to the dining experience was Landry’s complete failure to respond to me.
For several years prior to 2015 I had given my better clients holiday certificates to DelFriscos. Because of a very positive experience with Manager Mark and his crew at Morton’s Seaport Boston, in 2015 I purchased $ 3500 in holiday cards at Morton’s. I completely understand I am a small fish to Morton’s/Landry’s but this year, this small fish intends to swim in a different pond.
Feedback is vital to every business, as is communication.

Have gone here multiple times, but continues to go down hill. Food is Ok, but like most steak restaurants pricey. Service was poor (took 20 minutes just to get check). Was not busy. Chops, Abe and Luis and Capital Grill much better food and service.

Went for the south Florida Dines special. The service was very slow. It took over1 hour to just get our salads. All our main courses came out cold. I had the stuffed shrimp and it was tough and rather tasteless. I would not recommend this restaurant