Lord & Taylor

Purchased 2 pairs of slacks for work. Had to get them tailored but was told the alterations person only worked Tuesday — Saturday and I needed to come back because I was there on a Sunday. Returned on Wednesday 1pm during my lunch break and was told the associate was not and in. They had no clue when she would be in. Called the store but the operator had a busy signal. Called another department and asked for the store manager and they put me through to Human Resources. I’m floored this store is even in business. Honestly, it’s a shame because the store has a beautiful boutique feel.

I am new to the area and I love this store. It is an old fashioned store with a very modern feel. Unlike going to a mall it is really one stop shopping for me. There are ample sales people who are nice and actually helpful, there are always sales and the inventory is mid range to higher end. The Lord and Taylor brand clothing is very well priced. Also they seem to have a much larger than typical black tie type dress section with a lot of gowns.
My only complaint is they dedicate a lot of floor space to Kors and coach handbags that could be better utilized with a better selection of other brands.

this lord and taylor’s does a lot of community outreach and everybody wins. every time you
buya ticket to give money to charity, you score BIG.
if you need lingerie, go see sheila. best saleswoman on the plant!

Love this place. Easy shopping. Great selection.

I haven’t shopped in a lord and Taylor in forever! It’s nice the employees don’t work on commission because you’re not bombarded with over zealous employees that just want the sale. Instead you’re greeted by everyone you walk by and all employees are willing to help you. You can take a return to any register as well as ask any employee to open the fitting room for you. Coupons are always available and sale merchandise is plentiful in each department during sale periods. If you decide to get a Lord and Taylor credit card, every purchase you make in store or online gives you points for rewards. Also if you order merchandise online and for whatever reason you’re not crazy about it, you can return it to the store. Just make sure you have your receipt and tags are attached. There is a 30 day return policy as well on all merchandise.

We hadn’t been to a Lord & Taylor for at least 10 years. I didn’t even know there was one in the area. My daughter had discovered this one on a separate trip to Mizner.
When we went in, the store was bright, clean and well organized. The first department was accessories, one of our favorites. They had some really nice selections. Then there were the shoes. I could have spent much longer looking at all the cool styles, but since I wasn’t buying it didn’t make much sense.
We actually went to look at the Alex and Ani bracelets and they had a big collection of those. Larger than we’ve seen in other places.
Of course, we had to check out the clothes. We found a lot of really pretty styles and my daughter found a very nice outfit on sale. That led us to another thing that I really appreciate — a big dressing room with space to walk around and somewhere good to sit.
What we really liked were the staff. They were all quite friendly, even saying, «Hi,» just because we walked through their department. They don’t work on commission, so they aren’t on you like heat seeking missiles, which was very nice for a change. But if we had a question, they were very nice about answering. When we got to the check-​out, the clerk even mentioned a coupon for an extra 20% off. She didn’t have to!
So, we’ll be checking them out again, for sure!

I waited 20 minutes in the shoe department to try on a pair of shoes. They were a little busy, so I didn’t mind waiting in line. However, rude Boca ladies cut me in line — it was so obvious I was next I figured the sales person would take me bc she even apologized for the wait. But nope, she took the lady who cut me for some strange reason. Obviously I didn’t wait around to try on shoes.

Lord and Taylor web site for ordering is HORRIBLE!
out of stock — email and kept full shipping charges and would not remedy.
When called on hold for long time when rep answered she told me she would send my case for review and it would take 3 weeks. I wanted to cancel my order and she said I could not and was unable to access any supervisor.
DO NOT SHOP on line with Lord and Taylor !

Really disappointed in my shopping experience here… Thought the inventory was catering to older women. Purchased a $ 78 sweater that didn’t hold up in one delicate washing. I attempted to return it and I was basically shamed for trying. I guess I’m used to better customer care on the west coast… Where we don’t have L&T, I’m beginning to understand why. :-(

The buyer for L&T really knows what they’re doing. Such a good collection of clothing at this store. Well edited, the store isn’t overly crowded, but they have the best things from everyone. They also have amazing sales!
The inside looks great, it’s just a pleasure to go here and the staff always treats you well. Just stopped in the other day to kill time, wasn’t planning on shopping, but I couldn’t resist those deals. Judy in women’s totally made my day. So fun and helpful!