Hhgregg

Go see George. My mother purchased an entire appliance package from him last week. He is extremely knowledgeable and helped my mom tremendously with choice and price!

I went to hhgregg for the first time right before Christmas. I was amazed at all the hi end appliances they had. My mission there though, was to look, ask questions & hopefully buy a tv. Customer service was outstanding. Our salesman gave us quite a bit of information to help us make our decision & we bought our 55″ tv. Then about 2wks ago my daughter & I went back there so she could purchase a 32″ tv. Again the salesman took his time to help us pick out the right tv. After taking it home, taking all the pcs out of the box, found that a 32″ was to large to fit. We went back to the store where the manager helped us pick out a 28″ tv. No hassles, no arguments, just pleasant & helpful. We will definitely be going back whenever we need anything for our home.

I bought a floor sample refrigerator at this Boca Raton location. It had a small dent on the side but I was assured that there was nothing else wrong with it. The water system was making terrible sounds and after replacing the filter twice, I had to call out a repairman who showed me that there was a missing piece. The bill was $ 141.00. I took it to the store where the manager insisted I call directly to Whirpool. Whirpool said it was hhgregs fault and hhgregs said it was Whirpools fault. I sent an email to the store manager with all the paperwork and have heard NOTHING. This is how they treat you. One thing for sure, it wasn’t my fault except I was stupid enough to walk into hhgregs in the first place. Avoid this business. They do not care about you.

Ok Make sure you check adds for cheapest price delivery not included $ 79 but they will give you a gift card that

Went into the Boca Raton store to buy a 75″ TV … Stood around for over a half hour and no one ever came to help so we walked out … Will never go there again. Apparently, their management and corporate could care less as most of the reviews say the same thing!

This has been going on now since July 3, 2015!!! We purchased a refrigerator and 30 minutes later, called from our car and cancelled. We were told we would not get a charge by Louie, the store manager who processed the cancellation. We went ahead and called HHGregg credit card and was told the same. We received a bill yesterday for $ 1,298.87. Did Louie not cancel our transaction for his financial gain on sales??? I am so disharden and frustrated. I have called over 45 people and my husband is on the phone now!!! We call HHGregg, follow the props and keep getting redirected to Synchrony Bank. The first person we dealt with transferred us to a manager (Destiny — Employee # 7195) upon our request. She gave us a another number to call after she insisted she could not get involved and this would be my last call. I called the number given 1−800−333−1082, «Merchant Services», and reached Ellen. Ellen had the worst customer service ever — very reactive and not understanding at all. She gave us another number to call stating she only deals with «Clients». That number is 1−866−396−8254. We called and reached Katie (Employee # 7479) who let us know everyone we have spoken to are all in the same office and she knows them. Talk about feeling played, frustrated, and helpless. She gave us HHGregg’s phone #, which again following the prompts, brought us back to Synchrony Bank. This time we reached Rodney, who told us he can help us!!! He transferred us to Tyler who told us she will complete the necessary forms to cancel this bill and mail us a letter confirming this. WE have been dealing with you guys for years and every appliance in our kitchen was purchased from you. We were given a $ 79 gift credit card — unfortunately we thought it was only a credit for the store and then find out on July 3 it was not and has expired. Since the 3^rd I have been asked to get on the phone several times to verify Bob, my husband, can be spoken to about the account and have asked for him to be added on the policy. Today we had the same struggle again — he still was not added on the policy. Our refrigerator we were replacing was over 2 years old and was purchased from you. We bought a full warrantee on it. We had loud noises come from it, had someone come out to assess, and was told they would be out when the parts came in. We had to call several times to try to find out when they would be getting the part to finish the repair. Finally, after 3 weeks of calling, was told someone was supposed to call us to et us know you no longer carry the part and would be giving us a credit. It has been a complete struggle to deal with your company. I am not even sure if we still have the credit and would not be surprised to find out we don’t — even though we have been told by several people we do!!! We are loyal customers and stick with companies with good customer service. I feel this struggle is probably still not resolved and will keep all documentation just in case — how crazy is that!!! I have no faith in your company any more and am so sadden by this —
Devastated and exhausted — Julie Solomon-​Bame

omg I purchased a kitchen appliance package. I was set for delivery and on the day it was to be delivered we called them in the morning for a approximate time. They said it was not going to be delivered today. There was no call from them and there attitude was reschedule or conceal the order with no apologies. we even spoke to the store manager who was rude and hung up on me. so we called customer service and spoke to there manager and they say that there was nothing they could do. I will not be shopping with this company any more.

OMG – my sister-​in-​law bought a townhouse and went to hhgregg to get ALL of her appliances. Boy was this employee lucky! She spent $ 6,000! It took forever to get her rung up so she told him she’d leave and come back. Two hours later upon her return, they had to start all over again! This was a new employee who was being trained but still… Ok, next, the delivery comes – half of her stuff is missing! They’d promised her everything would be delivered that day. Well, now the mattresses and the washer and dryer are NO LONGER in stock – and even the floor model was no longer available! They promised to return her $! After all the time she wasted there – no way! She insisted they upgrade her to the newer models that were in stock. Finally, they agreed. Ok, she’d wait the next delivery. But wait, now there’s a problem with the frig – one day later it’s making a beeping noise! AHHHH! WHAT A NIGHTMARE!!! DON’T GO HERE! We should’ve taken her to Brandsmart or Sears from the getgo. Lesson learned!

I shopped all large sties for a 60″ smart TV, but I needed an education to get the best for my money. As I shopped I became aware of sales people who were not knowledgable, but could recommend what they bought, have, or liked. In my pursuit I went to Hhgregg and connected with a very honest and knowledgeable man, Brian Columbo, in TV section. He educated me on the properties of the new TV’s and showed me one that had an excellent computer with 240 refresh capability, was not a 4 K was a 1080 but performed like one. It was much less money than what he could have sold me, had beautiful clarity, color, 3D looking images. I was thrilled. I know I wouldn’t have bought this wonderful 60″ Samsung had it not have been for Brian Columbo. It’s not so much the store, but the people they hire. I was very impressed. But I have to include that management was present and it was obvious that this was a very well run store. I highly recommend Brian Columbo at the Hhgregg store on 441 in Boca Raton, FL.

HHgregg corporate office, are you reading these reviews? I was there today. You’re problem at this location is the manager. No personality and definitely no customer service skills. If you tell a customer that something can’t be done, at least explain why this is the case. Don’t treat customers like they’re idiots. Nasty guy who hasn’t a clue about how to treat customers or have a decent rapport with them or even his sales people.

I purchased a hood for over my range that was damaged. I called the store and was told I could pick up another one. I aked the «manager» the person who told me they were a manager to please open the box so that I know the trip to the store would be positive. I did not want to drive back to the store if the other one is stock was damaged. She refused to do this. I then asked to speak with another mangager. She placed my call on hold for ½ hour and then left the store for the day.
When I finally went into the store they had no idea there was a call on hold. They also made it like a favor that they were making the exchange and said I normally would have to go through the manufacturer. I had an installer sitting at my house waiting for the exchange. If you buy an appliance you will have no assistance from the store directly.
TERRRIBLE CUSTOMER RELATIONS AND SERVICE

Imagine you’re having a bad dream. In that dream you are stranded at BrandsMart. It’s a complete ghost town there. You’re just trapped inside the store but here is the thing, at least 75% of the current inventory and selections are now stripped down to just 25%, if that. You think you see somebody, but you don’t. You hear weird noises but that’s probably your conscience telling you to run. You look up and down the aisles and their measly selections and then after a cold sweat you suddenly wake up.
That is HHGregg 24÷7÷365. Completely and utterly worthless of a store. The fact they are still in business is mind blowing. They must be owned by Fannie Mae.

Went in an was immediately turned off by the sales person’s attitude. My family and I were trying to pick out a microwave and were debating as to which kind we would like. The salesman began to act irritated that we were unsure as to what exactly we wanted and had zero recommendations. We ended up walking away from him.

It’s funny how you don’t forget when you feel cheated. Last year I decided to buy a new French door refrigerator. I waited until Black Friday so I would get a good deal. I checked the adds and saw one I liked at hhgregg at a good price. The add said something like– while supplies last. I entered the store with their add clutched in my hand. I looked at all the refrigerators and finally found the one that was advertised. The store wasn’t that busy, in spite of being Black Friday Still it took awhile before a salesman came over. I showed the salesman the add and asked if they still had that refrigerator in stock. He went away for a few minutes, then came back and said they had a few left. Yeah, I was glad I waited for Black Friday. I told him I’d buy it. How much would it cost delivered. He quoted me a price. A price much higher than the advertised price. When I asked why, he said they had already sold a few that morning and reached their quota. I pointed out that the add didn’t say only the first few buyers got this deal. Isn’t that called BAIT AND SWITCH?
I asked for the manager. A man, the manager, came over and instructed me to have a seat and he would be back. I waited, and waited, and waited. I finally saw him running on one of the stores treadmills. That was the last straw. My husband and I went to Home Depot. Found a Maytag French door refrigerator at a great price, and bought it.

And I’m back at hhgregg… but this time… a little better experience. Had to take back a receiver we purchased because it clearly was not working. As we walk in with the box in hand, you can see the sweat dripping off the employees foreheads («oh no… a return»). We approached the customer service area and explained our situation. Of course we get the normal runaround of «I’m sorry, you can’t return this anymore, its past the 30 days, but you do have a warranty, so we can send someone out there to fix it, then we will replace it»… yawn, heard it all before. That’s what I hate about these big department type stores… they never want to replace something. SO we ask this super friendly lady that is helping us (emphasis on the sarcasm there), how long that will take because our tv is not functioning without this and we had someone come to our home and check the box and they said the receiver is the problem. Luckily, there was a manager hoovering around about 2 feet away… as this friendly lady kept shooting down our requests, the manager whispered to her, just give them a new one if they had someone check it already. THANK YOUUUUU!!! Customer service at its best. Help the customer and the customer comes back! So… moral of the story, if you want something done, go straight to a manager. Everyone else just doesn’t seem to care about the customer.

Don’t even get me started! I ordered a washer and dryer (not cheap) from HHgregg and had them deliver and set the units up at my home. We told the company that we needed the dryer to be installed using the side vent rather than the back. The first set of guys that brought my new units here told me that there was no such thing. I had to show them how to do it myself. They then decided to use a screw driver and hammer to pound out a hole in the side of my brand new dryer to attach the vent hose. (There is already a specified spot for this on almost EVERY dryer in the USA. I had to call and complain about this. I was told that I would hear back from the manager and never did. I had to call roughly 17 times before getting through to someone. They brought a new dryer and still didn’t install it properly. I had to hire someone else to do it the right way and I still have a hole in my unit.
The company told me that they would give me a $ 20 credit towards another purchase in their store. I told them to keep it!!!

Just made my first big purchase from here. Got a Toshiba Ultrabook… pulled up the price that Bestbuy had the same product for and not only did they price match, but they price DROPPED! Got the exact same laptop from Hhgregg for $ 60 cheaper than BestBuy! Absolutely FANTASTIC! Very pleased!

The sales people are very knowledgable. Similar to brandsmart not as nice as best buy but who needs the flashy layout. Overall prices are pretty good.