Hertz Rent A Car

Bait and switch, reserve one type of car and receive a different size car with almost no gas. If you had bad vision you wouldn’t even see that the tank was so low.
The only reason I did not rate this Hertz a one was that the sales person was nice.
They don’t take care to protect your identity, unless you ask them not to read ALL of your personal info out loud IFO a room full of people. I’m serious… a room full of people in close quarters and they’re reading personal info out loud. You would expect more from Hertz.

I rent at this location frequently for business. They know what good business is, and treat me well, give upgrades, free pickup from home or drop off at home after the rental. I also like that they appreciate the infrequent rentals, such as my family members, the same way. Due to the small location, the business hours are somewhat short. Other than that, the service is excellent, the cars are quite new, nice and clean.

I love excellent customer service and am quick to tell managers when I have great service. The problem comes sometimes when an owner such as Hertz has an unqualified and or poorly trained manager (head manager, Joey) that doesn’t understand customer service. You are then left with reporting a review and hope Hertz social media picks it up. I would strongly suggest not going to this Hertz in Boca Raton and go to the Enterprise instead. My husband and I had a problem and there was a leadership vacuum at this location. Mind you, one of the employees, Robert T checked us out and he was wonderful and respectful.

3.5
I’d consider myself a Pro at renting cars now. I have rented so many cars from this place and others and so very frequently for long duration that I could have bought my self a car with the amount that paid to rent. The primary reason being that they are the cheapest (even compared to their competitors) because its an HLE — Hertz Local Edition (Their airport location’s prices are significantly higher) and nearest location from my house. Yes, from my experience, car rentals should always be done using coupons and CDP codes (company discounts). The coupons are always available on Hertz website under Discounts. There is usually a $ 20+ coupons always available. The CDP or company discount gives you another 10% off. Also, its turns out to be cheaper if you rent for a week as opposed to 3 – 4 days. The Hertz website is also very helpful and you can book, modify, or cancel your bookings anytime without any costs. It takes a little while to get used to it though. Being in the software industry myself, I am sure the web browsing experience can be more profound. That’s a topic for another day!
Their Gold Membership is available for free from their website. You also accumulate points for each rental and it gives 10% off the rental too. It is supposed to be much faster process if you have the membership. Another helpful way of getting a good deal on rentals is to call customer service and ask them to offer you the best rate across multiple locations if you can be flexible in that way. You will be surprised that how extra money you were about to pay if you just walked-​in to get a rental. It’s just a bit of homework.
This particular location has some extremely helpful staff. One or two of them not so much. Once you are at the counter and talking to a staff, then the process is simple, fast, and easy. They are knowledgeable, helpful, and friendly. I once got a convertible when I had just booked an economy class car and even when they had few economy cars available. Mostly, the cars are clean. Do not forget to check the Fuel when they hand the keys. I’ve had issues like cigarette smell, car problem, etc but they replaced cars right away without questions. The cars usually of good quality and I am yet to drive a car that had more than 34k miles. In fact most cars are new. I have never been overcharged or been «surprised» looking that the bill. They also usually give me couple of cars to choose from. No many other companies do that. They also don’t try to up sell you their extra high-​end cars that are lying around. They are usually nice to accommodate your rentals even at 6pm on weekdays and are open till only 2 pm on weekends, unfortunately.
After having rented cars every couple of weeks and being a regular customer, I’d expect some common courtesy. Its lacking sometimes. Sometimes its like they are seeing me for the first time. The wait times can be significant even though its Gold Member service. The cars are not always as clean as you expect and sometimes you’d have to wait for them to get one. Luckily I am not on tight schedules when I go to rent a car. The use of coupons must be done carefully. I have had to pay full amounts because I was not told that coupons only apply for first week. I’d have to start new contract to apply the same coupon for the second week. Make sure you get the total for the entire rental before you agree on the extension.
Right now, I need their price more than they need customers. So, I keep going there for the good prices they offer and ease with which I can drive out of their door. Certain aspects on car cleanliness and customer service can definitely improve.