Enterprise Rent-A-Car

customer service is lacking in this family owned business! The representative told me the manager will call. He didn’t. The driver was supposed to give me a ride home but instead left me on the side of the road over a mile and a half away. They are about making the money, screwing the public over and not giving any form of quality service to their clients.

My review is based upon the service given by Joey, the young lady working when I returned to get instructions on how to use the phone hands free, I had worked with her before, she is so lovely and helpful and knows the necessary answers to questions that sadly the other workers have no inclination to even tell you that the service exists. It is such a pleasure to work with someone who freely gives excellent customer service. I was informed of the advantage of reserving with Cosco, a second driver at no charge. I plan on continuing to use them when visiting Boca and hope that I was signed up for their regular customer program.

Excellent and efficient service. Great Customer Service. Louis the manager couldn’t be more friendly and helpful. Definitely, a returning customer!!!

Enterprise is a client-​centric business and I appreciate that! The Assistant Manager at this location, Matt, was extremely professional, helpful in getting me into a vehicle, and willing to work to solve any issues. Pick Enterprise, because it’s always a pleasure doing business with them!

Ian Ramirez is the best! In and out, upgraded and on our way! Had issues at the Deerfield Beach location and we were disgusted and came to this location. Very glad we did!

If I could leave this place less than one star I would. All I will tell you is that if you have someplace to get to and it’s important do not use this location or even this organization as far as I’m concerned. Twice now I have been left stranded when I was told I would be picked up. Now I’m going to miss an important business meeting that’s three hours away. Best thing about it I called three separate occasions to confirm that they were going to pick me up at no point in time was I told no you will not be picked up. I could’ve gotten a ride to actually pick up the rental car but they lied to me and told me that someone was on their way… just great great business model lie to people on the phone leave them stranded really well done.

whenever I need a rental this is my go-​to spot. Always professional and great service. Thank you.

I rent a car once a month and this location unfortunately, has the worst cars. They almost always smell like smoke and are not in the greatest shape. While I think the manager, Derek is helpful after my experience with them today, I will never rent there again.
Today, I had to return two cars bc they smelled so badly like smoke. The second car also had a mechanical system error and drove horribly, like it had been in an accident. When I called to ask them to have the second car ready the girl (Joanne?) who answered was argumentative and extremely unprofessional. When I got back to Enterprise the manager offered another car but it was in bad shape on the inside and they didn’t really have anything else. I decided I had enough with enterprise for the day so the manager gave me a refund and offered to have an employee transfer the groceries from my trunk and drive me home. I thought that was very nice and I helped him move my groceries. But when I got home he sat in his car while I unloaded and waited until I finished to get out and handed me his business card «in case I reconsidered». That was the last straw for me. Enterprise, not only do you almost never «pick up», your cars are absolute crap.

I highly recommend using this Enterprise branch! The staff was extremely professional and friendly. The entire process was very straightforward and easy. I reserved my car online, with a coupon code for a complimentary upgrade, which took a total of 3 minutes. When I arrived at this branch, I was greeted immediately and shown my upgraded car within 5 minutes of my appointment time. We inspected the car together and they explained the paperwork very clearly. The rental was in excellent condition (super clean and drove nicely). I received the same great customer service when I returned the car. The final total was exactly what I was quoted with no hidden costs. I was very impressed and would absolutely use this branch again!

Great service with personal attention. Kia is awesome! She goes above and beyond to provide good customer service. Good selection of rental vehicles at reasonable prices.

I want to Thank Todd and everyone else at the Boca Raton enterprise for always helping me and being so patient with me. Sorry I’m so difficult at times I truly appreciate u guys always being so patient. U guys are the best and couldn’t ask for better!!! Thank u, Tinamarie Oxox’s

Great location! Staff always helpful!
Great prices!!! Dealing with Enterprise has always been a positive experience!
I highly recommend to rent cars from them.

Enterprise has always been one of the most recognized car rental agencies in the world. Though prices are set just as they should be for nowadays, the service is what puts them on top.
We rented a car from them for just a couple of days to make a quick journey up to Orlando and it didn’t cost us an arm and a leg. We had decided to rent an ‘Economy’ car but when we checked in the morning of, and they brought the car out, it was perhaps the ugliest car I had ever seen in my entire life. Not only that but I wasn’t even sure if I was going to be able to fit inside of it. So, we asked Stephanie if we could upgrade and we were able to upgrade from the 2009 urine yellow Chevy Spark to a 2013 black Nissan Altima for just an additional $ 7/​day. Well worth it. plus, we got better gas mileage in the Nissan than we would have in the Chevy.
The experience all around was great. Quick and easy pick up and the same goes for the drop off. They are very friendly and everyone always seems to want to be there.
I haven’t rented many cars but if I ever am in need of renting another car, Enterprise is where I will go. Not only will the great pricing and lenient car options be bringing me back for more but the customer service experience was through the roof.
There is just too much to write and can go on for days but for now, it’s easy to sum up the whole experience. five stars and will be back to this location time and time again.

Friendly service and cars are usually available on site. I have rented here many times, and other than a single case where my car was not clean, I have not had an issue. As you know from the ads, they offer pick up service, but make sure to add a ½ hour to your departure time as sometimes they may run a little behind.
Hours are from 7:30 to 6:00 pm, so this may be somewhat inconvenient for some folks, since if you get back after 6 pm, you have to go back and return the car the next day.
Regardless, the employees here go out of their way to be friendly and courteous and they continue to have my business.

Very fast, friendly and efficient service. I am a longtime Enterprise customer, and they treated me as such. They had my insurance on file, which is a great time saver. When you reserve a certain class of vehicle, they inform you of their available selection and allow you to choose. Nice! The guys were all very friendly, too. Also: the vehicles come with a Sunpass for tolls. That saves SO much time! I’ll be renting from Enterprise again, of course, but this location will definitely be my choice when I visit Boca.

My wife needed to rent a car since we finally decided to remove the pax tires from her car with one flat and 2 bald tires. She couldn’t drive it since we had to wait for the new rims and tires to arrive, so we went to Enterprise late last Monday night to get a vehicle. I looked online at various dollar figures for certain cars, and went armed with that knowledge. They didn’t have the selection that it showed online, so we ended up in a mini van, but they worked with us on the price and made it reasonable. The representative we worked with was thorough and did a good job getting us through the paperwork and out the door quickly, but seemed a little too robotic for me. A little personality can go a long way. That being said, if we need a car again in the future, we would use them again.