Babies R Us

Overpriced. Understaffed. Ridiculous.
Every time I’m brought here I basically have a miserable time. Yes, I understand baby stuff is exciting. But the store itself is just so… annoying.
I’ve actually walked the store, picked up some items and just walked out leaving the items behind because there were NO REGISTERS OPEN! The only person checking people out was the customer service desk with a line of 8 people waiting, and the line was moving very slow.
My business almost always falls to online retailers now, half the price and at my door in 1 – 2 days.

I always come to this Babies R Us since there isn’t one in East Boca. My boyfriend and I always stop here when we are running errands in West Boca, so we always come here to pick out a new outfit or toy for my nephew or his nephew. They have the cutest selection of outfits here and other baby supplies. This location is very organized and clean. I think they are a little bit understaffed though.

Slow slow slow service, and check your receipt for errrors! They dont do unit pricing per item, so for instance if baby food is 20 for $ 20, you must buy 20 in order to get the unit pricing of $ 1 each item. If you buy 19, you will pay normal price, if you buy 21, you will pay unit price for the 1 over. Nothing deceptive about it, but you should be aware of this since many other stores do «unit price» regardless of quantity. The checkout service is slow; albeit, I find them to be friendly (mostly). Every time I go here I plan on a minimum of 1 hour time spent due to the slow and unorganized checkout lines. Very often you end up paying for purchases at the crowded and disorganized return line.

Customer service is really bad here. Wife and I feel bad whenever we have to come in here for essential baby supplies. Cranky and rude employees, not willing to help. And it’s the same all the way from cashiers to management. Sometimes we prefer to drive further to a different baby store to buy the more expensive items.
We only («unwillingly») come here for the more urgent essential items because it’s the closest to home. Always a bad feeling when we have to come into the store. Babies R Us should do something to revamp this particular store. I’ve been to other Babies R Us in other places across the US and it is a completely different experience. We shouldn’t feel bad when coming into a baby store.

Worst experience at a baby store or any store for that matter. My husband & I went to get a shower gift for his Daughter In Laws baby shower. From the beginning I should have known what we were in for. They have horrible costumer service. When you finally find someone to help they either don’t want to help or don’t know anything. One girl didnt even know what a baby mobile was I mean come on you work for a baby store. Last year we had a shower to go to and last minute ran into bye baby and the experience was great. So I will be taking all my future baby buying there.

A stand alone Babies R Us store that isn’t combined with Toys R Us is pretty nice to go to once in a while. They have more to choose from and it has reward perks if you sign up for a card. Things can get expensive if you tend to go ga-​ga over cute baby items and buy everything out of a baby store, so load up on the coupons and rewards since it will come in handy. I finally found the diaper pail deodorizers I have been looking for out of here. The Royal Palm Beach one did not have them and I decided to stop in here today since I was already in the area to see if they had them by chance. If you can’t find something, you can always ask a staff member and they will help you. It’s better calling first if you don’t live close by to see if something is in stock as well.

Make sure you have the ENTIRE day to spend in this store. No one is ever available to help with big items and the lines are always long since they only have one register ever open! FAIL! On a bright note, the manager is friendly helpful.

My second home… I like this Babies R Us because they’re flexible with returns/​exchanges, and the associates at this store are always helpful. Their selection/​quality of items aren’t in line with Buy Buy Baby (less of a selection of carseats and strollers), but I’ve had more than one annoying experience at BBB so I choose to avoid them unless totally necessary. Also, this store hosted (probably still does) a weekly infant nursing class led by a lactation consultant/​nurse from Boca Regional which was great.
Only wish they’d match their inventory with their competitor so I wouldn’t have to go to Buy Buy Baby.