Men’s Wearhouse and Tux

First the form letter reply from Mens Whse in response to the other poster’s horror story should give every one a clue how much they care about customers… I did not get to have a horror story. I wanted to buy a suite. I guess if your body is not perfect MW does not have a suite for you. The salesman was trying to sell me a suite that did not fit, telling me the jacket should be tight ?? Really? And he got very annoyed when i disagreed. He also told me i should wear suspenders to hold up these absurdly large pants. When he got the tailor involved he was equally as rude, even condescending. (sorry I am not a tailor and dont understand the details of being a tailor) …But some how the impossible job of fitting my imperfect body with a suite was magically accomplished by a local clothing store. Suite will be even done in 4 days, not two weeks. And the people I delt with where actually polite and helpful and made a Difference. Bypass Mens Warehouse

My husband and I ordered the tuxedos for our wedding here and my advice to other brides and grooms is to run. We ordered for the groom, 7 groomsmen, and 3 dads.
To start, we ordered several months ahead of time and insisted that all tuxedos be shipped to the same store. Boy are we glad that we did that because I had to send my mother in law then my mother in to visually inspect each tuxedo after the first groomsmen picked his up with an incorrectly folded pocket square and white suspenders rather than black. We specifically ordered black suspenders for all 10 guys, yet all 10 were sent white, I assume due to input error.
When I asked why the pocket squares were folded tri-​fold rather than square as we requested, I was told that «we aren’t going to check your file EVERY time someone picks up.». Really? Great. So when you go to a restaurant you don’t expect your server to check the meal on the plate against your order ticket? If you go to the doctor you don’t expect him to open your file EVERY time, do you? That’d be just too much to ask.
I was also told that it was my responsibility to call a week ahead of time to ensure they did what they were supposed to do. 1) Do your own damn job. 2) I had such little faith in these people that, no only did we call 10 days before our wedding, I also called once a month, every single month, between booking and the month of our wedding. Thy received no less than 7 phone calls confirming details and still blew it.
— The grooms pants were too short but were able to be adjusted while we waited. He neither gained nor lost weight hey his vest was a size too small so they reordered another to come in the following day. When it did come in there were good marks and other water marks on it as if it were not properly laundered before. When we requested that it be steamed to attempt to lift the stains, the seamstress that reaked of smoke attempted to argue with me that the quarter sized water marks were part of the vertically sewn vest pattern. When they finally agreed to steam/​press it, some of the marks lifted (although they were part of the pattern, right?). When we requested that 4 more vests be ordered for pick up the following day so as to have choices the morning of the wedding there was initial hesitation by the staff. They did eventually order what was requested.
— My step dad’s jacket was a size too large
— the best man’s shirt was too small and the pants were far too short. Staff argued with is over the fit of the shirt. They have NO clue as to how mens clothing should fit. If he wore what he was given he would have busted at the seams hulk-​style because it was THAT right.
— another groomsmen was given too short pants
— my dad and brother were given several sizes too saggy pants
— another groomsmen was given a bib style best rather than the traditional style vest that everyone else was given. He fit into the traditional style vest but was measured incorrectly so was given the other style.
Further, when we asked about the suspenders we were told that they took all the black sets from another bridal party to fulfill our order. Their way to remedy a problem is to rob Peter to pay Paul, which is why there is a vicious circle of error being committed at Men’s Wearhouse. They even argued with us when we wanted pants hemmed to reach the top of the shoe sole. they don’t even pass tailoring 101 here.
What we have learned here, kids, is that the employees do not know how to properly measure customers, how to talk to customers, especially customers that spend a substantial amount of money in their store yearly, and do not care that they continue to get it wrong.
If I could give them no stars I would. The only reason they even deserve one star is because when it was all said and done the guys did look nice. I will attribute more of that to my own abilities to pick a tuxedo and coordinate a vest and tie than to theirs.
My husband wears a suit to work every single day. We spend between $ 4k-​$ 5k every year on suits. Men’s Wearhouse will never earn another penny from us.