Bojangles

I was coming back to CLT from my cousin’s who lives in Columbia and I was craving some borounds so I decided to stop by at this store. Come to find out, it’s one if of those tiny store located inside a gas station.
I pulled up to drive-​thru and placed my order. I was told that it would take seven minutes since borounds are not ready and I said that’s fine because I expected not to be ready in late afternoon. So I handed my CC to pay for it and waited for my food. It took a good while for them to make it. I asked them for extra napkins since they only gave me two. I need more incase I have an accident. I also asked for glass of water for which I got a LOOK!
I drove off and start eating food on the go. Even though they just made it, it tasted like the bo-​rounds were little chewy and maybe burned a little.
So little improvement on service and quality of food is required.