Carolina Volvo

We e-​mailed them about an upper end used SUV. TSO called use as we were driving to look at another SUV. He stated the car was like new and he was ready to make us a great deal. He waived the admin fee and lowered the asking price and begged us to drive an hour in a half out of our way (Total of three hours) to look at this «Like New» SUV.
They had just completed a detail of the car and we watched them drive it onto the front lot as we arrived. We inspected the car to find a dent in the tailgate that was as big as a softball, but it actually blended in because of the position and color. The SUV also looked as if it was not so clean and was in rough shape for less than 20,000 miles.
We discussed the issue. TSO showed us a printout of the NADA value of the car. He added two option packages on that report the car did not have and that inflated the value by a few grand. He said he was not making any money on the car.
We really have to question how he did not know what options were on that SUV and that nobody at that dealership noticed the dent.

I just recently moved down to South Carolina and have had to take my car to the dealership three times so far (for scheduled maintenance, to get a headlight replaced and to get the alarm system replaced). I’d been going to the same dealership up in NJ for years and was a little bit nervous to try someplace new. But the people at Carolina Volvo made me feel right at home. They did a great job explaining what they were doing and always made sure to be very clear about the costs before doing any work. Also, I love that they gave me different options for repair and the pros and cons for each.

I can not begin to tell you how disappointed I was with the owner, Ralph Tolman.
I had my Volvo serviced at his dealership in Hilton Head on a Friday (picked the car up Friday afternoon). Saturday morning, just setting out on my trip, a belt broke 25 minutes in — the very belt that was replaced on Friday (along with the idler pulley, etc.). After much discussion, I had my car towed to his Savannah location for review and repair (Carolina Volvo was closed for service work on Saturdays). When we arrived the owner was very gracious to me and my family and they began to investigate the problem immediately. About four hours later, my car was fixed and ready to go. As it turns out — the problem was that the belt was not properly installed @ his other dealership, Carolina Volvo — hence why it broke (I should mention as well that I had heard a noise of Friday and had mentioned it to the techs. before driving off and was told it was ‘normal’ — I had also called them back after driving down the road a bit, but all had left for the weekend — it was 5:15 pm.).
As a result of improper installation at Carolina Volvo (Savannah and Carolina both owned by Ralph), I asked for reimbursement of the towing expense and some form of compensation for me and my family, as this error caused us to be delayed by over 6 hours and we were 1 hour further south than our starting point. Ralph was challenged by having to reimburse for towing — but agreed — however was ‘highly offended’ by my asking for compensation — especially in light of the fact that he had it fixed on a Saturday and that I should be lucky. Further, he told me that couldn’t guarantee that I wouldn’t have another mechanical problem 5 miles down the road. I wish I had only captured our exchange on video and posted on YouTube as I couldn’t believe that the owner would have such an attitude and wouldn’t even offer a small gesture or token — especially in light of the fact that I would not have even been there on a Saturday had the job been done right in the first place. To add further insult, I had provided him with a copy of the towing receipt for reimbursement– when I asked for it back (the only copy I had) — he told me he charged $.25 for copies (I paid him)
While I would say the folks at his dealership in Hilton Head were great to deal with — this experience by the owner would only have me suggest to all to STAY AWAY as obviously his attitude is displayed by the workmanship performed at his dealerships.
I personally will not go to either and based on other posts, believe my experience is not an isolated one.

Yuck. I took my Volvo here and they over charged on basic repairs.