Mountain Laurel Cabin Rentals

Traveled to Ellijay/​Blue Ridge, GA for a two night getaway and booked a Mountain Laurel Cabin via Air BnB. The directions to our cabin where not very helpful (they basically sent us to the wrong cabin) and after talking to the maintenance man (the office was no help) we were able to find our cabin. Upon our arrival we noticed that the hot tub (which was listed as an amenity) was drained and not functioning. After calling the office another three times they offered us a new cabin with no charge. Upon arrival at our new cabin, after more unsatisfactory directions, we quickly noticed that it had not been turned over. Slept in beds, dirty towels, not ready for a new guest in any way. After getting into town at 6pm it was now 8:30 pm and we had nowhere to stay. Thankfully we were able to find MUCH better accommodations via Air BnB (at a higher cost) and start to enjoy our vacation. Air BnB refunded our full amount for the trip, but I will most definitely NEVER use MLCR ever again.

Do not rent cabins from Mountain Laurel. It’s not a real cabin rental business anyway. It’s a real estate company that has this «business» operating out of the back of the office. I guess they rent the cabins while they are for sale, or maybe the ones in too bad of shape to sale, they rent. Not sure. But a shady business for sure. There was a guy complaining about his cabin when we checked in (that should have been our first clue to leave). The check in staff was not friendly. They just sat in chairs behind the desk and gave us lots of papers to sign. Not impressed with the cabin when we drove up. The pictures are nothing like the actual cabin. Two trash cans knocked over in the driveway (with trash falling out) blocking us from pulling in. The front door was open when we got there (wide open, not just unlocked). The cabin had a stink to it. Not sure how to explain it. The couch was so dirty we put a sheet over it. Trash in 3 of the trash cans. Hair on the commode and in shower. A nasty stain on the pillow case. They advertised Internet and satellite TV. Neither worked. The spa water was yellow and smelt like urine. The AC did not work. Back door would not lock. That was a scary feeling sleeping in the woods with unlocked door. Light bulbs out in 3 rooms. Refrigerator did not cool. Food in the freezer. No trash bags. Floor was sticky. The directions to the cabin was not correct. Not even sure that cabin was cleaned from the last guest. One commode did not flush. One roll of toilet paper. There is more, but no need to list each item. Biggest waste of $ 900. I have spent in a long time. Paid for 5 nights. Left early on the second day (would have left 1^st day but afraid to drive the one lane narrow dirt road at night). They refused to give our deposit back. They are charging for the full 5 nights. Beware of any company that has a sign on the wall stating… No Refunds! There must be a reason that so many people want refunds. I’m still working that out with the credit card company. Worse part, when I tried to tell the staff. They did not care. The lady at the desk just sat in her chair and said very loudly that no one else has complained on the cabin. I had a written list of the issues with the cabin. They would not even take the list or listen to list. They have a guest book in the cabin that people write stuff in… All the items I complained about was listed. Some a year old. There are plenty of other cabin rental places in the area. We found another cabin company in the area to finish our «vacation». My wife and I vacation 8 weeks of the year, always in different cabins and hotels. This was the worst experience we have ever had.

We have used this company for cabins over the last several years and have had no issues. It’s not perfect but if you want perfect stay home and never leave your house. Always plenty of room. The settings of the cabins are always in beautiful locations. The biggest issue we have had is the road leading up to the cabins. It can sometimes be difficult due to steep inclines and can be a little scary in bad weather. But hey… that’s half the fun. Other than that they are perfect for sleeping, eating and bathing. Who sits in the cabin all day??? Get out and enjoy the beautiful North Georgia mountains.

I just stayed this past weekend with four other people. I was definitely a little nervous with all the negative reviews. The booking process was easy. I arrived at the office around 6:30pm and was quickly given all the information to get to my cabin and had no problems. The cabin was really nice and a good location sitting right on a creek. Everything worked with no problems, washer and dryer in the cabin as well. The only negative would be the cleanliness. Seems like the place needs a good cleaning. Item left in the fridge from previous guest, couch had stains on it, and we found some dirty clothes still there. I know they said to call but it seemed easier for me to throw those items away. Would have 4 stars if it was cleaner. Overall we had a great time and I would return.

I have rented from Mountain Laurel once a year for the last three years. The website is easy to navigate and makes choosing a cabin very simple. Only change I would like to see is being able to see the locations of the cabins. I have been pleased with the cleanliness and condition of all of the cabins I have rented. The staff has been helpful and friendly every time without exception. I will continue to use Mountain Laurel in the future.

Our first time in Blue Ridge and I could’nt have hoped for a better stay. The reservation process was as simple as it gets and the pictures did not even come close to how gorgeous this place was. We arrived a little past office hours so they conveniently left our welcome packet and keys in a lock box outside of the office. We rented Liz’s Lookout and couldnt have asked for a more romantic get a way. Great views, beautiful fireplace, modern lay out and a very convenient location to the actual «city» center. We will be back! Thanks again!

The cabin was lovely, well appointed, clean, had everything we needed. The fireplace made the place inviting and romantic. The hot tub was great. Even though the cabin slept 7, we had a great time with only 2 people there for the weekend. The price was an absolute steal.
My only poor interaction was with the cabin attendant. We arrived that afternoon to pick up our keys. I paid for the reservations, and they were in my name. Despite this fact, the woman behind the counter insisted on speaking only to my friend. I’d hate to think it was because I was black and my companion was white… but it really made no sense. When explaining the directions, checkout procedures, everything, she didn’t even make eye contact with me. I found this very off putting. I’m not sure if this would stop me from using Montain Laurel again. As I said, otherwise, we were absolutely satisfied with the cabin.

HORRIBLE!
Our cabin was poorly appointed, appliances were not functioning properly (coffee maker did not work and had to light stove with a match), and the place was disgustingly filthy. The owner, Teresa, would not even send someone to look at the property. She was clearly interested in money, but not in hospitality. We took pictures of the grime, which she refused to view… so now we are disputing charges with the credit card company. Terrible experience.

We rented a cabin through Laurel Mountain Cabin Rentals 5÷24÷13−5÷27÷13 an found the condition of the cabin unsatisfactory. I contacted office on 5÷28÷13 and was instructed by Sharon (last name not provided) that I needed to contact Jennifer, my email contained the following list:
1. Hot tub has multiple jets that were missing or broke, and the cover is so saturated with moisture that it took the two of us to remove and replace.
2. The deck is very uneven and has multiple rotted boards, which are going to soon be a safety hazard.
3. The outside of the house has a carpenter bee program of epic proportions; you can see piles of sawdust everywhere including the covered porch on the back.
4. The swinging chair by the fire pit is moldy and cannot be utilized.
5. The fire pit cover is so rusted and full of holes we were afraid to remove it for fear it would fall apart.
6. The windows have not been cleaned; in fact the Kitchen window has the remnants of a wasp’s nest and dead wasps still on the windowsill.
7. Every chair on the screened porch and outside had to be wiped down before we could sit down.
8. The remote control for the TV upstairs doesn’t work, nor any of the flashlights throughout the house have working batteries.
9. The magazines in the house are from 2007, somebody should really consider discarding them and putting in newer periodicals.
10. The refrigerator door has a broken shelf.
11. Over half of the outside lights are either broken or need new bulbs, the ornamental lights that are broken should be disposed,
12. My wife found a pair of men’s underwear under the bed when looking for an item she dropped.
13. There are no working clocks in the master bedroom
14. The sheets don’t fit the bed, no mattress pad, and the bed skirt is ripped.
15. The kitchen needs to be cleaned and organized; they have enough utensils for three houses.
After six weeks I contacted Mountain Laurel Cabin Rentals and requested to speak to the owner and was informed that she wasn’t available, I spoke to Sharon (Office Manager) and requested that my complaint be resolved and she informed me that Teresa was the only person in the organization that could approve and refunds. I waited one week and then filed a complaint with the Better Business Bureau, Mountain Laurel responded to my complaint by saying the none of the issues were valid and I was lying.
We have been renting cabins in this area for over 16 years from various rental companies and have always found the cabins to be in good shape, if there are issues they are usually minor and Customer Service to be excellent. I have never had this sort of experience where my integrity was questioned and I cannot ever get a response from the company.

We rented the Aqua holic on Blue Ridge Lake and it was amazing! I would recommend these rentals to anyone.

Tough call, this.
The actual experience with Mountain Laurel was pleasant — their web site works well to give you the availability of each cabin, and the office folk are useful as well, helping to coordinate the arrival of multiple parties to one cabin, which is always difficult if you are going to a single place that no one has ever seen save online.
Where it fell down was the cabin itself, and it’s difficult to tell where the owners of the cabin and the rental company should provide separate and distinct areas there — plus, since reviewing the owners themselves isn’t really possible, the rental company gets it. So here we are.
The cabin itself was nice too, sheltered within the Coosawattee River Resort, a massive complex that seems like a city it is so large (and easy to get lost within). The problem there is that it’s so big, its amenities are almost unusable. While there are multiple pools, only one is open in the offseason (the indoor one at the rec center), and if you are on the wrong side of the resort, getting there, let alone finding it, in the offseason can be a bear.
When it comes to the cabin maintenance itself, it’s hit or miss. Our cabin had two grills. While both had propane, one didn’t have a functional starter (though it did click repeatedly) and the other didn’t even have a button. To make matters worse, there were no matches. Finding your way back out of the resort wasn’t really practical to get any either, making grilling a bit useless, and advertising that it was a feature something like false advertising.
The place itself was very nice, though not really well maintained — there was some leftover trash and not enough supplies for more than a single night, and since this is a cabin, it’s unlikely that anyone would be using it for a single night. You can call for more supplies to be restocked, but who really wants to call each night to get more supplies, you know?

I have rented many cabins through other Blue Ridge area cabin rentals companies.
I am not writing this review to promote one or the other but cannot help to say something today.
I have been online for 3 hours now looking at literally hundreds of home-​cabins for the Thanksgiving holiday 2012. I’ve been on Vrbo, blue ridge this and ellijay that! Phew!
I’ve sent out about 6 inquiries. I have received 4 responses. One, a private owner wrote back in depth and answered my questions fully. Another company, that I have worked with before always writes me back with, 1. addressing me by name, 2. and uses the NAME of the cabin (s) I have asked about in the email and 3. always puts a bit of salesmanship into it. Example: That would be perfect for Thanksgiving morning!
Only one today gave me a bit of an irriation. I couldn’t remember WHICH home I’d asked about but I wrote Mountain Laurel Cabins off of the flipkey site.
I got an answer; ‘yes your cell phone should work there’.
This gave me such a ‘feeling’ that I began searching for reviews. Not reviews for the house, but reviews of Mountain Laurel Cabin rentals of Blue Ridge Ga.
and found this!
Glad I will not rent anything from them.