Service King Collision Repair of Blue Island

I first heard of Service King Repair when a guy hit my Nissan Sentra several years ago. I worked with the center on 116^th S. Halsted in Chicago. They did a great job! So I had little trepidation when I couldn’t get into the Halsted shop because of a backlog of work and was referred to the Blue Island location.
When I arrived I was warmly greeted and assigned to a service tech, Ken. After giving my vehicle (2000 Toyota Prius) a review Ken gave me an overview of some of the work needed to complete the repairs. He provided me with he cell number and took my cell number and promised to keep me informed every step of the way.
Ken kept his word! I received texted virtually daily letting me know where my vehicle was in the repair process. I also appreciated the transparency when a delay occurred due to a co-​workers illness. Overall, Ken was great! After I picked up my car I noticed the couplings for my cargo netting were not installed. I came back the next day and they took my car in and fixed the issue in moments.
About two weeks later I noticed a piece of the undercarriage had come loose somehow. The location was not in the area of the primary repairs but I had never had ANY mechanical problems with the car. When I talked to Ken about the problem I shared with him I had not had to make a single mechanical repair to the car since I made the purchase. Ken was again very helpful. He took the car in to inspect the issue and less than 15 minutes later gave me back my keys, told me a clip had broken and I was back on the road again … no charge!
I hope to never require their services again due to an accident, but if the situation occurs as Ecclesiastes 9:11 says ‘time and chance happen to all’ — Byington, I will not hesitate to retunr for my repairs.
BTW — I would have given them 5 stars but the slight oversights that required my first return and although they did clean the car before returning it, they did not clean the windows. Nonetheless, I would not hesitate to recommend Service King of Blue Island, and especially Ken! He’s the best!

I brought my car in to be fixed after a collision with a deer. The estimate they gave me was $ 500.00 and the final bill was $ 2300.00.
they had my car for ten days and once I picked it up it still had an engine light on. I called and informed them and I was told to bring it back. After they had my car ten days and could not repair it correctly no thanks! I am now at my dealership only to find out the radiator is leaking and the work was not done properly! I am beyond upset! Allstate recommended Service King and they will be hearing from me as well! I do not recommend service king! In addition the week plus they had my car I never received one update, no text, no call about the work nothing! I would never send anyone there. Awful experience!

Wow — absolutely terrible experience… first of all, I should mention that I was just told that they are owned by All State Insurance… which explains a lot! All State told me I had to go to them for an estimate. The estimate was SO low, that I knew I had to get the work done there… anywhere else and it would have cost me $ out of pocket… Of course, due to their low estimate, they said their next free appointment time was in 4 weeks!!! So, I waited. I just brought it in and they said it would take 10 days to fix (because they have to wait for parts)…are you kidding me… you had 4 weeks to order the parts!!!
2 things — scam and they have NO idea what they are doing — bad combination.