Water Heater Express

I called Steve in the morning, completely panicking that our hot water heater had broken and was in the process of flooding our basement. Over the phone, Steve told me where to turn off the water valve and told me he would be out within a couple of hours to install a new unit.
Steve was running a bit behind schedule and called to tell me his new ETA. I was really happy that he kept the lines of communication open.
The price quoted for the job was $ 1495 but the gas line had been installed incorrectly by the builder so that had to be fixed. He also suggested adding a pan underneath the new heater. The job ended up costing $ 500 over what we were quoted but, obviously, if something needs to be fixed, I want it done right. I did not feel that he was trying to «sell» me additional items. I think he just wanted to do the job properly. My husband watched them completing the job and everything Steve said made sense to us.
Steve recommended that we purchase a couple of things (like a water censor) and a couple other things to prevent this from happening in the future. I would definitely use Water Heater Express and highly recommend this company.

I called in the morning and he was at my place within 2 tours. Came on time, was friendly and I didn’t feel gauged. Highly recommend this company if you need a water heater replaced quickly!

I needed to replace my water heater and chose water heater express from the home advisor web site. They called before coming out to get the specs and on installation day, it was installed in about 2 ½ hours. Jeff, the installer was very professional and when he finished, the place was so clean, you couldn’t tell I had any work done. I would absolutely recommend this companybto anyone looking to replace their water heater… Ask for Jeff!

Please do not use this individual. He could not fix my water heater and claimed I needed a new one. I have since had two other plumbers in my home confirming that the hot water could have been fixed by a knowledgeable individual and a new one was not necessary. He took over $ 100 of my money for a service call but never fixed the problem.

If you’re looking to get ripped off then water heater express is for you. Not only will they courteously charge you extra for things they break, but will tell you that it’s needed and that they fixed it as a courtesy… I contacted them to replaced my water heater for a quote of about $ 800, but ended up paying around $ 1250 after they claimed my PRV valve needed to be replaced for an extra $ 350, but something broke during the install and they claim it was not the fault of the installer even though everything was running fine before they tried to install the PRV valve then charged me an extra $ 90 for a part they broke stating it was because the part was old, even though it was fine before they did the work. I go into a heated argument with the owner and he was yelling at me trying to explain the reason why I was to pay extra and refuse to admit fault. Please do yourself a favor and fine another plumber/​water heater/​service. These guys will take you for every dime you have!

Our hot water heater gave out about 2 weeks ago and the landlord sent over Steve Manno from Water Heater Express to disconnect, drain, and remove our old one before bringing a new one down our twisty trinity stairs. He was really great! He called me before he came and got the specs, he came on time, he got the job done quickly, and he was really fun to talk to while he worked! It’s always a little awkward having a stranger in your house, but I felt comfortable with him there. Oh, and we called him late on a Friday and he came on Saturday morning.