Verizon

I have already given Verizon hours of my life that I will never get back, but here goes a few more minutes: The Verizon representative entered the wrong shipping address for my warranty phone. Once this was figured out after 5 days of «unsuccessful delivery attempts» according the the FedEx website, I called FedEx. They cannot take a change in shipping address from anyone except for the person (s) who issued the shipment. When I called Verizon in Bloomington, they indicated there was nothing they could do and wanted to know if I wanted the FedEx tracking number. (Please note this question came after I told the representative that I had been following my package using the tracking number and also just spoke with a local FedEx manager. But yes, please. Give me the tracking number.) The Verizon representative went on to tell me (again) there was nothing they could do, but graciously asked if I needed anything else.
My phone is still currently in limbo somewhere between the FedEx shipping center and the wrong address that Verizon cannot correct. I understand not being able to do anything at the store level, but at least direct me to a representative online or over the phone who could solve the mistake that was made at the store level.
In the meantime, I am getting automated text messages warning me of a $ 500 fee that will be applied to my account for not returning my defected device. This cannot be done until I receive the new phone. AMAZING.

Beware of sales fraud at this Verizon. Justin, who seemed to be a fair and honest salesman, completely cheated us. We arrived to purchase a phone for our IU son. He lost his phone, so we were immediately told that we could not do the «Edge Program». Instead, we ordered an I phone for dellvery. Then he told us we had credits toward accessories. After «throwing in» 4 accessories, which we DID NOT WANT, we have now learned that he cheated us into the purchase of the 4 accessories, no phone and now we are on the Edge program paying $ 600 for a phone.
We are contacting our attorney. The Verizon store at home was very apologetic, but informed me that it was «illegal» sales. They told us that we had to reach out to the Bloomington Supervisor. Called tonight… of course no return phone call. BEWARE… do not fall for anything at the Bloomington Verizon. Change plans.

This is the hardest place to review. On one hand, out of all of the Verizon stores within a 50mi radius of our Location (a little farther and you go up into Indy) This store has the most knowledgeable employees. However, upon walking in there today we were turned away and told to process our order online. We were assured that it would be easier to get the «Verizon Trade in Promotion» and order our new IPHONE6 on our own. We went in there because we thought it would be easier to deal with them.
This was not an easy process. HOWEVER, calling Verizon online was amazing. It was fast and easy and it only took 20 minutes (including the wait time) to process the complete order. If you are tech savvy… just try the online service. If you can go to Indianapolis… do it. If you don’t mind listening to a couple of robotic voice recordings… call them. I do not recommend this store. They weren’t even crowded when they turned us away, they had just opened.
Conclusion: Lazy employees.

The sales people turned very cold as soon as it was clear that I knew what I wanted and I wouldn’t buy any «great and necessary» accessories or plans. That was fine because I was expecting that. However, this one salesman was just lying about the mail-​in-​rebate policy! He told me it would come in to my email address and of course it never came! When I finally figured out how it should work it was too late to mail the rebate.
Of course he might not be lying but just didn’t know what he was talking about. For that I gave it two stars instead of one.

I went here after work to get my employee discount switched over to my new employee & the guy didn’t seem to even know what I was talking about. I have a friend that works at the corporate store in Muncie for years & she said all I needed was a recent paystub & to go to a corp store I explained to the guy what my friend said & he said I would have to do it on my own, call some # which he didn’t give me, then finally said I had to wait till the old one dropped off before I could add the new one. The whole experience was confusing & a waste of time. Still haven’t got my discount switched over…

Dang it I came in here ready to drop some serious coin on some new handsets but the place was totally packed with nerds already. The phones are slick, the service costs a lot, and people are lining up buy buy buy the hottest new toys. What’s not to like ;)
4G baybee!