SpringHill Suites by Marriott

On the surface it looks like a nice property. However, you never want to walk barefoot in a room, but it’s really bad when you don’t even want your shoes to touch the carpet. They are not electronics friendly. Don’t expect to be able to connect your computer to the wall display and expand your screen.
This hotel located is not to Marriott standards.

Friendly staff, very accommodating. Brenda our bartender is very professional and has a great sense of humor. Tim the chauffeur has wonderful personality and is very helpful in making sure we got to our destinations. Rooms were nice and clean.

While the overall service at this hotel was in the acceptable range… just be well aware of the disconnect between what pictures are on the website and what you actually end up with. I would strongly urge anyone to NOT get the one bedroom king suite. I was intensely disappointed. First of all, the bathroom is not connected to the bedroom. Very odd. But worse, the big bathroom is mostly empty. The sink is mounted on what looks like scrap wood in a corner. You get ZERO counter space… so no place to put any toiletries. Even the tissue holder that they tried to fit in there did not stay upright because they could not even spring for a ledge that would go all the way to the wall. I had to try to balance all my toiletries on the back of the toilet… the only flat surface in the bathroom. REALLY. In a Marriott. Also… be very careful about having any wine or alcohol visible when your room is being cleaned. It may mysteriously disappear. It appears that the entire cleaning crew is of the religion that be lives nobody should imbibe in such evils.

At 11:30 at night I was woken up from a dead sleep by a call from a hotel staff member asking if I was having a good stay. I’d been having a great stay until that moment. Having the sharp, abrasive sound of a hotel phone ring in your ear when you’ve been sleeping for hours is disturbing. And worse when you’re getting up early for a morning flight. I communicated this issue to the hotel and they apologized, but that was it. This was their chance for service recovery and they failed. As a hotel, they have one job above all else – let the customer have a good night’s sleep. Calling me during the night to wake me up and ask how I am is horrible, and failing to offer anything at all to make up for it is inexcusable. Don’t stay here. Sure, you can unplug your phone, but why should you have to? And what else are they going to get wrong on your stay if they can’t get this right?

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I wanted to love this hotel because I checked it out for family who are coming into town for an event. There were definite strengths: lobby was warm and inviting, morning desk staff very friendly, breakfast had wider variety than most competitors, but was hoping they’d have gluten and dairy free options that are seen more frequently these days, rooms were quiet even though the runway is right there! I was disappointed that many staff could not answer very basic questions and that on the bedside table were someone’s cut off artificial nails. As my teenager said, «Ew!»

This is one of the nicest Springfield properties that I’ve stayed at. I don’t think it’s «brand new» but it certainly has been recently remodeled or updated. The lobby area is gorgeous — there’s a two story atrium area with a big slate accent wall and stylish furniture.
In terms of amenities this location does have a pool and a fitness room as well as free wifi and breakfast — all generally standard for Springhills. Unlike other locations, this one has a bar where you can get drinks and some light food. That’s a nice touch as there really aren’t any restaurants nearby.
My room was nice and comfortable and relatively quiet considering it’s next to a highway and in the airport flight path. Wifi worked fairly well for me too. This location also offers a free airport shuttle and free shuttles to/​from the Mall of America which is the closest restaurant option.
You’ll find that this Springhill may be on the «pricey» side for the brand but you can score deals if you book ahead or at less peak times. And the slightly higher price is certainly justified with the free shuttles and nicer amenities.

The main complaint was/​is a young front desk clerk named Rachel.
Our reservations were wrong (made them months in advance), she made no apology or attempt to rectify the issue.
She rolled her eyes at myself and my 70 year old father numerous times. This was after we paid close to or complete full price for another room since there were no more at this point with two beds to switch us to.
We requested a wakeup call to both rooms and did not receive one at either, it was a good thing I set my alarm for 4:30 because if I hadn’t we’d have missed out flight.
Her condescension was up front and embarrassing. Even after my father offered an apology for maybe her misunderstanding us, or us not meaning to come across wrong or short with her, her demeanor was unwavering.
My father and I literally travel to hunt and fish all over the world, and this is the first 1 star review I’ve ever given to a hotel. I have NEVER been so surprised and dumbfounded by lack of customer service.
We will never be back, and I recommend you do the same. If management is reading this, Rachel is a PROBLEM.
The good was real good, but Rachel wins the battle of the review because of the absolute lack of respect and tact in her position.
Good points were: Ethiopian Shuttle drivers were friendly and hard working. Going out of their way to make up for Rachel’s behavior.
Bartender was top notch. Middle aged woman, who was friendly, entertaining, hard working, and also apologetic for the horrible attitude of the front desk.
In conclusion, every employee seemed to know that Rachel was (and has been) a problem. You will rarely if ever see me name names in reviews (especially if it is negative comment), but that is how terrible the attitude of this young woman was.
Never again, NEVER AGAIN!

This was our second stay in a Springhill Suites hotel (previously we stayed in one in Green Bay, WI) and both times we have been very satisfied. The one in Bloomington JUST underwent renovations (as in, renovations were finished the day we checked in) so everything was new and clean. Rooms are very nice– simple, modern décor with a partitioned area that keeps the bed separate from the sitting area. Beds are very comfortable, though the pillows are thin, so I’d recommend bringing your own if you can. Bathrooms are very nice with basin sinks and decent water pressure. The breakfast was very good– definitely one of the better hotel breakfasts I’ve experienced, with a variety of food options (bagels, pastry, cereal, oatmeal, waffles, fresh fruit, yogurt, eggs, sausage, etc.). The dining/​bar area was very nice– with a lounge-​like décor. Much nicer than the typical tables and chairs you will find at a typical continental hotel breakfast. The room rate was very reasonable. Guests should be aware that this hotel is right near the airport, so expect to hear planes taking off and landing. However we really only noticed in in the morning (starting around 6am) — we didn’t hear anything during the night or in the afternoon/​evening.
The only thing that was an issue is that the parking lot is very small. We arrived in the middle of an April snowstorm and because there are so few parking spaces near the building, everything was full and we ended up having to park pretty far away. This was especially frustrating considering that there were several large vehicles taking up two spots near the building. There is a place for cars to unload in front, but it is a very cramped narrow space that makes it difficult to drive through the lot– especially when the airport shuttle is parked out front.
Overall we enjoyed our stay and would definitely stay in a Springhill Suites again.

Got a room from Priceline for $ 48! I didn’t know what to expect but it was great. The room was clean and actually set up like a mini one bedroom/​studio. It had a nice pool and gym. The breakfast is also good and I may have taken a bunch of Nutella packets.
The only bad thing was that the hot tub was broken. But shit happens and it got fixed the next day. Overall, I really liked this place.

Spent 2 nights on my first trip to Minneapolis. It was colder than cold last week and I was glad to have a warm room to stay in! The room was clean and it was pretty quiet considering that it’s right by the airport. Upon arrival, I called the hotel for a shuttle and within 10 minutes the shuttle arrived!
I have to mention that Timmy, one of the supervisors there was very accommodating and awesome! Stays like this remind me why I choose Marriott (beyond the elite perks)!

I travel every other week, and i am THRILLED when i hear i have to go back to Minnesota, and have to stay at my FAVORITE hotel, Springhill Suites.
Mind you, this location use to be a Cambria Suites, so the décor in this location will be different from any other Springhills.
The rooms are super clean, the beds are VERY comfy !! The Room layouts are welcoming. The pool is super clean (unless in the summer cause of the normal pour in of kids– Mall of America across the street) the jacuzzi is warm and set to the side next to some plants– good ambiance– and the gym is fully equipped and clean .
But, the STAFF is the GOLDEN glory of the place. Kevin, Matt, Tim, Brenda, Jen, Sam (the driver) and the whole staff entirely is WONDERFUL !!! They are happy, helpful and all around Great !
Not only myself, but i see plenty of familiar faces each time i go back, and i mean the patrons! People continue to book with the Springhill because of the Awesome staff, clean rooms, comfy beds and yummy breakfast in the am. The bar also provides options of late night snacks fresh out of the oven !
I LOVE THIS PLACE!!! Its like a home away from home.
I only wish Joe was still the manager– FIND HIM!

We picked SpringHill Suites out in the ‘burbs because quite frankly, downtown hotel prices were ridiculous at the time of our planned visit. Turns out, this was a good choice. Even though the hotel is pretty much right in line with the flight path of all incoming and outgoing traffic at MSP, it was surprising quiet. The parking lot if small, but each evening, we were able to find a spot. Another benefit of the location is that it’s fairly close to the Mall of America. And also close to a Hiawatha lines train stop.
On to our room. Nothing much in the way of our view, our room was very clean and comfortable. Very odd furniture placement, decent sized bathroom, a couple flat screens so BJ could watch what he wanted.
Breakfast include was exactly what you would expect for a Marriott based hotel. Lots of hungry people. Everywhere. So nice to be able to come to the lobby to enjoy make ‘em yourself fresh hot waffles, yummy sausage, delious bacon, english muffins, oatmeal, fresh fruit, the list goes on.
Another nice feature of this hotel is their free and frequent shuttle service to the mall. Typical Marriott staff, everyone here is über friendly.
Why the missing star you might ask? One bad apple. We were staying 4 nights with 2 different reservations, I was taking advantage of my companies corporate discounted week day rate. I advised our front desk of this on the morning of day three. She said there would be no issues. So, we return later in the day, totally exhausted and locked out of our room. Would have been nice if this idiot would have advised us that we would have to re-​check in when we spoke to her that morning.
All in all, a good hotel.

If you travel for business, you will love the rooms — separate living room/​office and bedroom, each with a flat panel tv and a high end bathroom. Perfect for the woman traveler!

So I had a business trip out here, two nights, and I would have given them a 5 star but because I was stuck in an end unit, #500,
What was so bad about #500?
I tried to keep the freezing weather from the outside (15 – 20 degrees) from penetrating the room but running the worthless heater to try to hit 68 degrees was pretty much pointless. I woke up both morning, wearing thermals and socks, with soar throats and stepping out of the shower was like stepping outside of the hotel, no heating vent in bathroom.
On a positive note, the hotel is a cute boutique look and feel. Looks very renovated and being across from the airport, you cannot hear the airplanes landing or taking off.
I just question the wall paper selection in my rooms… Looks odd check it!!!

What a great room to end our vacation in.
We started down the street at the Radisson attached to the Water Park of America, and that was good.
We then spent 6 days on the road going out to South Dakota and back thru North Dakota to return to MSP for our flight home.
We booked this because we’re a family of 5 and suites just make more sense, and we’re Marriott Rewards members, so points are points. :-)
The room was GORGEOUS and the bedding was as comfortable as any we have slept on.
The design of the place is top notch.
I don’t know how they sound proofed the rooms, but you can’t hear the airport which is literally ACROSS THE STREET.
The lobby looked great, set a nice tone, and the room was spacious with a nice desk for the laptop and a COMPLIMENTARY wired internet connection (I didn’t test wireless since I am happier with a wired connection).
There was one king-​sized bedroom with a door (our room) and another room with another king-​sized bed (two kids) and a pull out couch (third kid). All had TVs. Both bedrooms have iPod docks for clock radios which is a nice touch — they keep you from having to plug in chargers if nothing else.
The breakfast was fine — the sausage patties were tasty. There was a full fridge of yogurts, juices, coffee, etc.
Can’t really think of a bad thing to say about the place — well, yes — the approach is a little confusing; it sits behind a Hampton Inn and the parking lot isn’t that well marked navigating thru the Hampton Inn lot to get to the SS lot… but it’s pretty nitpicky; not like I had to sleep in the parking lot. Once I was parked, I was parked.
We’d stay there again in a heartbeat.

This hotel is now the Springhill Suites by Marriott. I’m now changing my review to 5 stars again because the breakfast buffet is now complimentary! I’m so delighted with the changes because I love this location and the hotel. They are now renovating it and changing a few things. I stayed at this hotel last night and was extremely pleased with my room (Actually three rooms) They gave me a double suite with two bedrooms and a living room area. I was not sure which room to take, but both of them had a king size bed. I grabbed all the pillows from the other bed and made the other one more fluffy. I had a total of 12 fluffy pillows on my comfy bed. Ahh, heavenly! Pillow Heaven! Of course, I woke up feeling refreshed and rejuvenated.

I love this MSP hotel. Its quaint and boutique’y feeling. I wasn’t impressed with the breakfast bar and I’m pretty simple in my needs for the most important meal of the day. Java, a good wheat english muffin with egg and some fresh fruit. So it did in a pinch, since I had a entire day of flying ahead of me, I just grabbed my banana and away I went. I will say I love the rooms. My room had a micro, fridge and seperate living area. Cozy. VERY next door to The Mall of America. Win:-)

I wasn’t expecting much in a hotel for an overnight trip for MOA and IKEA shopping. I knew we’d be by the airport, so I was expecting the typical low-​priced airport hotel offerings.
Wow, was I proven wrong! Besides the somewhat confusing drive-​up, I was so impressed with this hotel… right from walking in the lobby door.
Check-​in was a breeze. The lobby looked modern and lively. There was a bar, TV, computer stations, lots of clean contemporary furnishings, and a food counter of some sort (we saw when we walked by that they served Wolfgang Puck sandwiches and quick food fare).
We were told about a bi-​hourly shuttle service to the MOA, but we had a car that we planned on filling up so didn’t use the shuttle. I thought that was a nice bonus, though.
The room was so beyond what we were expecting. The interior design was chic and modern and looked far more expensive than what we paid. There was a microwave and mini-​fridge in a small bar inside the front door. The bathroom was ultra-​modern with a nice tub/​shower and bench if you need to sit. Everything was super clean.
There was a living room area with sofa and flat screen TV on the wall, then the bedroom with another flat screen. Also, free wifi as well has a hard-​wired internet connection if you need it.
To add on to the amazing, there was absolutely NO AIRPORT noise! I didn’t hear one plane taking off even though this hotel is right next to the airport.
And to top it all off, when we checked out, the rate we ended up paying was about $ 40 less than what it showed we would be paying when I booked it online. SCORE!
For the price, I absolutely loved this hotel. I will definitely stay here when I come back for weekend shopping trips!

If you’re going to be visiting the Twin Cities of Minneapolis & St. Paul or have an overnight layover at MSP, Cambria Suites is the right way to go. And I’ll put money on it that you’ll have a pleasant stay. What’s not to like??:
–An important hotel decision factor is location. Cambria Suites is only 5 minutes of the Minneapolis-​St. Paul (MSP) International Airport and set at an equal 15 minute distance between downtown Minneapolis and St. Paul. Although you look over the highway onto the airport runways, the building is completely soundproof allowing you to be within the building without hearing any sounds of urbanity.
–The hotel’s décor is completely modern and exactly how I would love to have my home decorated. Chique furniture, color combinations and lamps throughout the entire interior.
–A comfortable, inviting downstairs lounge with large plasma TVs and a Wii game station for the kids (or adults of course).
–An eating area (used for the breakfast buffet – extra charge of $ 10 – and refrigerated already prepared food items to-​go for those super-​charged exploration tourists like myself)
–Clean indoor AND outdoor swimming pool with a separate jet-​filled sauna and good-​sized workout room. Perfect for a tired body.
–Free wireless Internet and a printing port within each room. If you didn’t bring a laptop, they have two nice public computers downstairs in the lounge.
–Every room has two flatscreen TVs; one located within a «theater lounge» connected yet separated from your bedroom that has dimming theater lights plus a DVD player and the second TV in front of your extremely comfy KING-​SIZED bed.
–Super clean, fancy bathrooms with a shower that has a seat and a strong pressured massaging shower head. Can’t beat the Bath & Body Works products either!
–Free complimentary Wolf Gang Puck coffee, Numi hot tea and fresh fruit to wake up to each morning.
Seriously, what’s more could you want for the reasonable, competitive prices? Be sure to say hi or bring up any issues to the manager Joseph who is super friendly, helpful and hospitable. Next time I travel anywhere nationwide, I’ll be checking to see if there’s a Cambria Suites nearby.