Slumberland Furniture

Honestly this store always has the worst customer service, came in hoping to buy a mattress, bed frame, and headboard, left with nothing because me and my mom were never greeted, and helped after 20 minutes, until we final asked Lindsey for help but we were already uncomfortable. Horrible service, will try ikea instead!

Went in last night after shopping around for mattresses at other stores. Bryant at the Bloomington, MN location was our sales person and he was very good at what he does and actually found us a great bed for a price we could actually afford. I’ve been to Slumberland in the past and walked out! I’m glad I gave them another chance!

I have purchased two items from Slumberland in the past year. I mid sized faux leather couch and a very well-​made chest of drawers.
Very friendly, professional customer service. And the delivery is excellent. They make sure everything is set up perfectly.

What started as a great experience– buying a great new living room set at a reasonable price– quickly turned south. After paying, arranging delivery, and driving home, I looked at the invoice and realized that I was rang up for the wrong set (similar price so we didn’t catch it at the store).
We drove back to the store, pointed out the error, and asked for it to be fixed. The associate, saltily said, «well sorry, I made a mistake. I’ll fix it and ring you up for the difference.» I asked what about the fact that I had to drive back and correct her mistake. She said, «well I gave you a discount on delivery.» During the whole exchange she was not just unempathethic, but flat out rude. I would have preferred an associate to be truly apologetic and work to correct the mistake and not give a discount.
I was so dissatisfied with this experience and will not be returning.

Amazing experience! Couldn’t ask for a more friendly and knowledgeable sales person. Thanks Mike O.!!

Gave me the run around… Purchased a queen bed frame on Black Friday at another Slumberland location in Iowa. Set up pickup here in Minnesota. Spoke directly to this location over the phone to set up a pickup date. Everything was confirmed and was said to be set aside to fill my order. (The manufacturer only made a limited number of the bed frame’s and this location had the only floor model available/​left) I arrived ready for pickup and they told me they are missing a piece of the frame. The employee at saint Louis park suggested to just refund/​void the transaction. No attempt to solve the mistake. I left this location confused and upset.
I called the original slumberland in Iowa for answers. It took them a hour of calling one another to help find out what happened. They told me I should go to the Little Canada Slumberland and check their inventory to see if an exchange is possible. It was at this location I found out that the scummy Saint Louis manager sold the missing piece of my bed frame to another customer even though I already paid for it and had it on hold for pickup.
What upset me most was that the Saint Louis location wasn’t able to be honest with me. No integrity here at this location.

I purchased a coffee & end table set at this location about 4 years ago. At the time, I purchased a 5-​year warranty that I was told covered ‘everything’. About 3 years later, the fabric on the coffee table padding started to pull apart on the corners. After many conversations with the store and the warranty center, they continue to tell me that the tears are a manufacturer defect and not covered by the warranty. I’ve mentioned many times about how I was told the warranty covered everything, but they continue to tell me it’s not covered. I guess at this point, I’ll need to have some accidental damage occur to even have them consider replacing it. My advice is not only to avoid buying the warranties unless you truly understand the facts, but also to not shop at Slumberland. They don’t seem to value their customers even when the customer has a strong case for being right. Consider other options!

The sales staff really should tell you that the demo mattresses are «broken in» and a lot softer than the mattress that will be received. They should also make it VERY clear that unless you buy their overpriced mattress cover you will NOT be able to exchange the mattress even if it bruises your hip and ribs.
On the plus side, the delivery guys who were supposed to deliver between 8:00 and 10:00 were there at 8:05.

If you are looking for furniture, Rada is very helpful. We recently bought some living room furniture and bed. The bed is so wonderful! She spent time with us and helped us find the right bed within our budget. The sales staff here is friendly, helpful and the selection and prices are decent. You can see what they have online, but it isn’t the same as sitting/​touching the actual pieces of furniture.

Alan Bahr is the best kept secret in the furniture world. He’s an honest old fashioned sales guy. We recently bought a couch from him and were so satisfied with his attentive care and top notch customer service. We’ll go back just to buy from him.

Just go in and talk to Dianne Carlson @ Slumberland. Any store is only as good as the reputable person you deal with, and Dianne I would invite over as a friend. We spent close to 3500 on a Temperpedic Bed, she set up the purchase, got us a deal, and followed up regularly. We even had a problem with the rolling wheels and missing hardware a few months later, she remembered who we were, mailed us some hardware and sent us links how to fix the other problem with the wheels. I originally spoke with Cyndi, and she was a fountain of information over the phone. So head on in and ask for the right person.

We went to this location to look at mattresses and the salesperson Ron was ridiculously unhelpful. We gave him an approximate budget for what we were looking for, which, granted is lower than most of what their overpriced selection had to offer, but as soon as we mentioned a number, he basically pointed at two and said «these are the cheapest mattresses we have, they are pretty much cabin mattresses but if that’s what you are looking for…» He then proceeded to impatiently stare at us as we sat on the beds, making me very uncomfortable. My husband asked him a few questions and he answered them like we were idiots. I mean, if you show us something out of our price range, then we tell you we are looking for something less expensive, isn’t it appropriate to start SELLING us the less expensive model? Instead, I felt totally dismissed, like we were essentially a waste of time since there wouldn’t be much or any commission. My husband is normally very diplomatic in these situations, but even he felt like the salesperson was rude and unhelpful. I will never again visit this location. I would recommend the Original Mattress Factory on Xerxes if you need a high quality mattress for literally half the price, since they are not a reseller.

I recently bought a bed from here and it is the most amazing thing in the entire planet right now! I am in love… with the bed, that is!
The store was really dead when I went in to shop, which was really nice, because I hate when you are trying to pick out some furniture and there are tons of people waiting for you to be done laying on it, so they can have a chance. Then when you aren’t looking they snatch that shit from right under you! Eh.
Anyways, the person helping me look for my bed was really helpful. He stayed within my budget and didn’t try to get me to spend more. That is another thing I hate about shopping with a sales associate! He was real friendly, and keeping a conversation was real easy to do.
Anyways, I really love the bed… use it every night! It is fluffy and comfy, everything a bed should be. The store itself, where it came from, was really clean, and the lay out of the furniture made me want to spend more and more money there. There are tons of little tables, and couches that I feel I need.
I would give this place a four star review, since the service was amazing, and I spent just under my total limit (with the bed, frame, and sheets, and new pillows… it was a steal!) except, I got it delivered… They said it would be coming on Friday April 17^th, between 1:30 and 3:30; it came at 3:50. Now, I know that is really nothing to complain about, but when you desperately need a new bed, and take the day off of work to celebrate great sleep with a new bed, you really get let down at 3:30 when it doesn’t show up.
Really, I kept running to the door and looking out for the big truck. and it came late. it was disappointing. However, Slumberland did make up for it. They sent the two hilarious delivery drivers in the world. had a little chat with them about their day. they were talkers, very nice, and strong. They basically wouldn’t let me help set up the bed either, which I thought was way nice!
I will definitely be buying from here again, I have never been more pleased with my things ever from a furniture store or the service I received ever before!

It’s a smaller, less busy Slumberland and I think that may be why all of their sales staff hover around the front to get to the first customer they see walking through the door.
We don’t like coming here, but we checked what they had anyway just because it’s in the neighborhood. We purchased a bed frame from here a couple years ago, and wasn’t too impressed with their services. First they didn’t get the order right, then told us that the product was discontinued, so that we ended up buying something a little more expensive. And I don’t know how much they charge for delivery, but pick up was in Little Canada. That wasn’t a great drive, but if you want to avoid the extra cost, then take the drive. They have an «outlet» center there as well, but the prices are the same as the store.
All in all, if you’re going to a Slumberland, don’t go to this one. If you want to be left alone to check out the selection, this isn’t the place to go. Although prices are decent, try a different one. Yeah. not a fan of this one in particular.