Residence Inn Bloomington

I travel a lot for work and pleasure. I can honestly say that the staff at the Marriott Residence Inn treats you like family. It’s been my home away from home for the past 7 months, and every visit has been equivalent to a FIVE STAR rating! I would put this staff up against the best in the US. These guys and gals are top notch and are willing to accommodate their guests with any requests. Big shout out to Sharon, Kylie, Stephanie, Kelly, Tammy, Derek, and Mike! They are always concerned about me having a great stay and have never disappointed me. Happy holidays to the entire staff and thanks again for being great people!

Excellent customer service from beginning to end. I called the hotel front desk to make the reservation, and was assisted by a very efficient, lovely woman (I wish I could remember her name.) She was able to book me at the rate I was not able to get on the internet due to a glitch. Check in was a breeze, and the two bedroom, two bath suite was immaculate, and tastefully decorated. My grandchildren enjoyed having their own bedroom, and loved, loved, loved the pool and Jacuzzi. The microwave popcorn in the room was a nice touch. We all enjoyed the breakfast buffet. Thank you for a lovely stay Residence Inn Bloomington!

So upon checking in with my family of five tonight I was asked how many would be sleeping in the room. For the past 18 years we’ve been all sleeping in the same room. The assistant GM then told me that the room wouldn’t sleep five… it does if you have an aero bed. From there this 52 year old was lectured about how the room will only sleep three adults; how I had only put one adult down when making the reservation… busted…and how she would begrudgingly ‘let it go this time’.
Marriott is known for their superior service. I’ve been in their rewards program for years and try to stay at their hotels whenever I can. I’ve never been scolded and embarrassed like I was at the Bloomington Residence Inn. I’m a bit at a loss.
The hotel itself is great, nice, clean and new. For that they get one star.

Yay it’s not a four seasons but I’m not paying 500/​night either. I have been here two days now and it’s been very nice. I have a suite with a sofa. Good size room, clean and the staff is super nice. Free breakfast and bbq starting at 6. No complaints

Thought we’d try something «different «as we do on an occasional road trip with our grand daughters. As we were attending a hockey game in Bloomington we chose this hotel… I’ll try to put it short, cause I could do pages … This is the worst hotel we have ever stayed in and we have stayed, in our mature age — hundreds.
To sum it up, BUGS BUGS BUGS, live & dead in the room & beds under the covers & on top of the comforter, they moved us to another room SAME ISSUE, along with used glass in the kitchenette (we chose the two bedroom suite)
The asst manager actually said after she picked a bug off the bed & squeezed it to its death… and flipped it on the floor, «they only live about 4 hours» «we are having a major problem» I said you just flipped that on the floor, she said «well we are moving you to another room anyway»
UNREAL.
The manager’s lack of customer service was shown when he said «well this wasn’t your first hotel choice anyway»
Certainly right on that Mr GM & it won’t even be on a list ever again… I wish there were negative stars to rate cause this would be one of them. –5

New hotel. Always nice to stay in a new property. Room is updated in style and design from older Marriotts
Lots to do on property with exercise room, pool, basketball court, fire pit, three sided fireplace in lobby
Lots of sitting areas in lobby
Only ‘complaint’ and why it gets four stars rather than five is food. The free breakfast is nice, but average at best. You can kind of eat healthy– but there are not many options, or you eat the same thing day after day.
Good addition to the local hotel options; I’ll stay here again
Breakfast included, free internet.

Nice brand new Residence Inn right next to State Farm’s Corporate South location.
Stayed in a 2 bedroom suite — and everything was very nice, clean and nicely run.
The breakfast is included and while it is not amazing — they do have several good options and well maintained. The staff was also very friendly and helpful.
The location is excellent if you have to work at the Corporate South location — as you can pretty much walk to some of the buildings. Some food options nearby — but then again not far to drive anywhere in Bloomington.
Like any new property — they do have some bugs to work out — and one is actual bugs. Small brown bugs that the front desk said were some kind of wood mite because the property was recently built on what used to be a field just a short while ago. And that they should be gone soon. That was my only concern.