REI Property Management

Aboslutely horrible company to work with. They managed my property for the last 4 years (my fault for staying with them for so long). They routinely took 3 – 5 over a week to return calls and emails (sometimes they didn’t return them at all). They do the bare minimum as far as work and act like they don’t really want your business. They also seem to be all over the place as far as not knowing what they are doing. I found a different management company in the area that is A LOT more efficent and charges less in fees. I would not recommend REI to anyone.

DON’T BOTHER: THEY DON’T WANT BUSINESS
We’ve tried to work with REI several times during our apartment search. Naturally, in a competitive market, many properties are already spoken for by the time you see them.
However, imagine this scenario. You look on-​line and see ton’s of rentals available from REI. You click the «Contact agent» button on zillow or trulia or whatever. You get a short, unhelpful email back (maybe) from ‘Jason R. Cassel’ saying «The property is no longer available»… On top of that, he doesn’t even read the email and assumes incorrect facts.
Not, «Maybe I can help you find something else.» or «Sorry it’s off the market, I’ll let you know if anything comes up.» You get that crap back from him.
Then a week later you are on zillow again and don’t realize you are contacting the same REI agent again. Well… Be ready. You’ll get an email back saying «STOP emailing me. This property is no longer available.» I swear to god. Someone in sales asked people to «STOP» emailing him. Wow.
If you like rude people who don’t have to work hard to make a buck, make sure you contact Jason R. Cassel [
] during your next apartment search. He’ll surely be rude to you and make you feel like trash for trying to give him money.
I hope people stop letting REI represent their listing. It’s unprofessional and frankly, un-​American. The free market will shut this place down eventually. THAT is why they have 1 star. It’s well earned.
Here is Jason R. Cassel’s linked in. I would avoid him at all costs.
Jason R. Cassel:
Jason R Cassel email:
Jason R Cassel mobile: 612−212−2200
Jason R Cassel office: 952−469−5880

My girlfriend and I got a relatively cheap rent from REI ($ 895 a month for a two bedroom apartment in Eagan). Our property manager was decent when we moved in, but things got worse over time. They advertised the apartment as dog-​friendly, but when it came time for us to get one, he had to check with the owner, and the owner stated he didn’t want dogs in the apartment. I wish he had looked this up before hand as we were pretty bummed that we could no longer get a dog.
Neither the dishwasher nor one of the showers in the apartment worked very well. We brought this up twice to the property manager, and he sent out people to try to fix the problem (not sure if they were plumbers or appliance specialists or just handymen). Both times, they couldn’t fix the problem, and the manager just said it was okay since he knew about it. He did the same thing when we moved in when he noted paint that was missing from some spots the walls.
When it came time to move out, I wasn’t around, but my girlfriend noted that he was «mean» and disrespectful. We just got our security deposit back, and we were a little angry that $ 300 was taken away when we felt we left the place in decent shape (or at least the same we found it when we moved in). Reasons for the deduction was the broken dishwasher, the broken shower, and a paint job.
Conclusion: We got a good bang for our buck in terms of rent price, but the headache with management wasn’t worth it.

I was just speaking with a representative today, Friday 2÷21÷14, Nick Gravemann, about renting a property on behalf of a friend of mine, Brandon. I have communicated with Nick back and forth already and indicated that I was a neutral third party interested in helping my friend rent a property because he is close to me.
Naturally, when I noticed a nice property at a good price in Apple Valley, I wanted to help my friend see it before it went off the books to someone else.
I called Nick today to narrow down a showing time. Nick immediately started interrogating me over the phone asking why I was helping my friend out and why he wasn’t the one calling. In fact, Brandon had just called Nick a day or two before– and also stated NIck’s behavior seemed odd, to say the least.
I explained to Nick Brandon’s car was in the shop and that is why I was calling him, as I would be the one driving. Obviously, me driving him to a showing depended on my schedule more than Brandon’s at this point in time. Apparently Nick did not put 2 and 2 together when I explained that I was calling because I wanted to help a friend. He continued to interrogate me and even went so far to say he was «leery and uncomfortable» of this situation and he worried about his «own personal safety.»
I was completely dumb-​founded. Not only had Nick not been paying attention to his emails (because he would have then understood the situation), but he basically turned me off from EVER wanting to refer anyone to REI Property Management. I stated on the phone I was shocked by the way he was treating me and that no wonder he had not yet found a renter for this property.
This poor level of customer service amazes me. I get it, ask me once or twice if you can’t remember about the situation, but to completely interrogate me over the phone is a whole another.
On the plus side Steve, the owner, was understanding of the situation and will address it. I would highly recommend, however, to steer clear of Nick Gravemann for any leasing needs based on his poor level of customer service and interrogative personality.

PUBLIC PLEASE NOTE:
Steve R. is a liar. There were NO dogs living on the premises. The only dog to come over belonged to a family friend. It weighed 20 lbs, was entirely housebroken, and visited 2 times a month MAXIMUM, which we were told was acceptable by REI. The dog damage was done by the home owner’s Great Dane BEFORE we moved in. Damages were not repaired by REI for the entire time we lived there, even though we asked repeatedly to do so. Multiple holes in the yard, torn up carpet, piss stains in carpet, dead grass all over from the Great Dane, just to name a few.
The clogged toilet was done admittedly by the homeowner because it was a bunch of tampons, which I obviously don’t use. She paid for it, but that’s not the point. The point is that dirty, discusting water was being dripped from our ceiling for 2 WEEKS before REI did anything about it. THAT is the most upsetting part.
The only thing Steve R. is right about is the fact that I AM upset, because REI wrongly stole my money, and will no doubt do it again.