Nordstrom

We knew from their website they had the Uggs we wanted in stock. We were helped right away and they completed the transaction on the sales floor with a cell phone, fast.

Disclaimer: This is for the women’s shoes and handbags departments only.
I am a typical Minnesotan and bundle up when it’s cold outside and that includes Hunter rain boots to combat the salt and snow of the disgusting Midwest winters. As I ran out the door yesterday, I noticed that my rain boots (beloved staple) were cracking. Sure, they are not expensive but any rain boots crack and Hunters are not supposed to. I immediately called Hunter and since I bought them just over a year ago, they said there was nothing they could do for me but that I should try Nordstrom where I bought them. Now I keep all my boots looking new by cleaning them properly and they were not «used» in any rough means. They looked new… Until the crack.
I called Nordstrom and they said to pop in with the receipt. Sadly I didn’t have that receipt but I still had the card I had purchased them with. The manager came over (a super cute blonde lady – I think her name was Debbie) and she gave me an exchange after seeing the crack and using my card to pull up the receipt. Like wow! She was beyond helpful and nice. I can’t say enough how awesome she was.
She even suggested I not purchase the packable boots since that might be why they cracked. I walked out the happiest customer.
Now the handbag department is amazing as well. I buy a lot of Long Champ bags and they always get frayed corners after about 5 – 6 months. At Nordstrom I can bring be bag in and they send it to get fixed for a mere $ 10-​$ 30 dollars. The bag comes back typically within a week and it looks brand new again. I really like this option since I don’t need new bags I just want them always looking new. The Long Champ bags are great for working out, traveling, cosmetics, laptops, shoes, stay overs, etc. because they don’t hold in smells (nylon) and they are stain free. Genius. Always great customer service.
I am so pleased with the consistently amazing service I receive at Nordstrom at MOA.

I set up an appointment online for a full wardrobe update with a Rachel Venrick, a personal stylist/​shopper at Nordstroms at Mall of America. The confirmation emailed stated I would be contacted by Rachel before the appointment to go over my plan and needs. I never heard her but the day before the appointment I received a email reminding me of the appointment and stating they had plenty of clothes picked out for me. How could they pick out clothes for me when Rachel never talked to me? How does she know my style, size or clothing needs?

I had to pick up makeup and the store was closing soon. The women who helped me was amazing. She helped me to pick out the best skin cream for me, and also gave me some samples of other products from the same line but also a few other lines. She was happy and willing to ensure my needs were met.
Shopping at Nordstrom has always been a good experience. This one women stood out and thought I’d share the great experience I had with her. ~ Unilocal Help Consultant — Carley B.

I still love Nordstrom, and I recommended their CAFE as a great place to grab lunch or early dinner at the mall. High quality food, lots of tables. Sort of pricey.
I’ve never had an experience other than perfection in the bra department. Swoon.
Kids’ shoes and service = exactly what my picky three need. Thanks!
But…downstairs in shoe mecca… service has gone way downhill over the past five years. This saddens me so much. I used to be able to simply describe what I wanted and the salespeople would find it for me! Like magic! Now it feels like there are a lot of floor supervisors who don’t actually do anything, and the salespeople are often busy and have zero suggestions. I’ve had a few salespeople so bad that I’m shocked to see them still working there. I used to shop for my own shoes almost exclusively here, but now… not so much.

I’ve been to a lot of Nordstrom stores around the country and this is one of the best. They have a lot of designer options for men, which is hard to find. The customer service is always excellent, and the employees are really friendly. Good sales and they price match.

A very dissapointing experience today. I went to visit the mall with my wife, sister and brother-​in-​law to look for some new outfits. As soon as we walk into the store, both my wife and sister clearly heard a female associate (possible a manager too, because for had a key around her arm on a keychain) say «they never dress the part… they probably won’t buy anything anyway» while looking at them we entered. I am a middle class Asian male and when I go visit the mall for fun with my family, of course I’m going to dress casual and not business-​like. Is this the professionalism that is expected from this store in this day and age? Racial discrimination like this normally ruins businesses. Thanks Nordstrom, I now know to steer clear of your shops.

Service is always attentive and helpful when purchasing but if you have a return to make, expect different treatment from different associates… We have spent over forty thousand dollars just@ the Mn Nordstrom in 2015. I shop for My three daughters for My hubby and I usually Find lovely Louboutin’s and Chanel for myself.
Now the returns were for My husband in the men’s dept which consists of two pairs of Hudson Byron Selvage jeans and three Burberry Brit polos the total was $ 1,040. Receipt accompanied. He wanted to exchange the clothing for a Black Movado Sapphire wrist watch $ 1,995. The original purchase was made with our debit card so he asked for the cash back since the funds had been transferred. Well, that was not possible according to the associate… Why??? How outrageous this was!!! This isn’t stolen merchandise or theft of money… So My hubby insisted and stated there is no policy stating against a cash refund let alone two days passed since these items were purchased and the funds were debited upon the completion of the previous transaction. The associate refunded the entire amount in cash. Based on the actions of the Nordstrom associate My husband didn’t purchase the Movado Sapphire from them but went across to Ben Bridge for his exquisite watch.
Unfortunately this experience has slowed down our purchases@ Nordstroms. We have been ordering direct from the designer websites and directly from the Louboutin boutique on Oak Street and the full line Chanel boutique on Michigan avenue. Some of our clothing purchases still come from the Mn location but when it comes to the designer lines, we desire a more trusting transaction with outstanding and loyal customer service.

There were no obnoxious sales people circling like wolves to their prey as I browsed the men’s dept. for a sports jacket. As soon as I picked one up to look closer a man appeared from almost nowhere offering to help. He politely let me be after I said the age old «just looking». When I pulled out a few more jackets he came over offering help and now I was grateful as the selection was almost overwhelming when you add in the sales items mixed with not on sale and then the counters and rows of shirts and slacks. It took over thirty minutes but I found a combination of colors I need for an upcoming social event week. The locked changing rooms are spacious and the salesman wasn’t far away when I admired myself in the mirrors, he also carried the keys to the changing room so I could feel secure to not have to carry my wallet and phone with me. He summoned the taylor to measure on the spot and I was done. Interesting effect with the lighting as the suits are under a warm tone light and when pulled out into the stores cool tone light the color magically changes, but if you go to the changing area (sales ploy) the lighting is natural to see the true color. Nordstrom is how department stores and men’s stores used to be. A few years ago I purchased a casual jacket and slacks at a bigger chain store that’s in every mall (hint: think of a third world country) and found them condescending and trying to direct me to the items they were pushing for the highest spiff. When you need assistance at Nordstrom’s they kiss your a**.

I have mixed feelings about Nordstrom in MOA. I received a watch from my Mom as a birthday present, absolutely hated it. So, I went in to return it, with the receipt. The guy behind the counter was patient, and polite. However, since I didn’t have my ID on me I couldn’t exchange it for cash. When I came back a few days later to return the watch, with the receipt in tow. The girl I ended up dealing with gave me a load of B.S. She told me my Mother had to be there to return the watch, or I could exchange it for a gift card. Thinking that maybe the first guy I talked to had it wrong, I decided to come back later. After I got home I looked up Nordstrom’s return policy. They don’t have one. Talk about a waste of time. So, today I made ANOTHER trip out there to return it. This time the two sales ladies I came into contact with where polite, and friendly. I was able to return the watch, no questions asked. Took me less than five minutes. I don’t normally shop at Nordstrom, this is my first experience with the store.

This review is on the Nordstrom Rack in MOA. My most recent visit was March 7. I got there early in the morning hoping to arrive before the packs of wild hyenas attacked the displays, but it didn’t matter, everything was a mess.
Clothing on the floor or hung up under the wrong size markers, jewelry a tangled mess, and the shoe dept as always, looked like a tornado had come through.
I am a shoe freak, I have hundreds of pairs but I cannot stand the mixed up, too-​high, overstuffed, too-​narrow, dirty, dark, claustrophobic shoe racks at the Rack. There are probably at least a dozen pair hiding in there that I can’t live without, if only I could bear to look for them. It’s criminal to treat shoes this way.
I’m not a shopping snob, I will spend hours wandering around a TJ Maxx or picking through Macy’s clearance racks searching for a hidden gem, but the Rack gets on my last nerve. Especially the shoes.
A lot of things are damaged or stained; you need to scrutinize every item.
If I do manage to find something I like, the gridlocked check out lines are a fabulous deterrent to actually going thru with the purchase.

I love Nordstrom because they’ve got great, high quality product and service to match. This location is no exception (which you’d expect because Nordstrom is HQ’d here).
The store is good sized and well organized, especially the shoe department. The cosmetics & beauty area feels a little cramped and cluttered though. The men’s department appeared to be smaller than what I’ve seen elsewhere (about ½ of the first floor) but that’s fine by me because that means the ladies get pretty much everything else.
Like all Nordstroms, the sales associates are super helpful and manage to walk the fine line between helping you out and being pushy. Also, I was not aware that MN does not charge sales tax on apparel or shoes. Super score!

This review has 100% to do with Rose in T.B.D. at Nordstrom Mall of America.
Rose is a total gem. She is fashion forward, helpful, sweet, overly helpful, fun, goes above & beyond, and makes me look good — without breaking the bank.
I live in Chicago, but wait until I go to Minnesota to shop at Nordstrom specifically because Rose is just that wonderful. My sister does the same.
If you wanna look fashionable, have fun shopping, and do it within reason — ladies go see Rose!

This is the first time I’ve ever been fitted for bras and ELLI IS AMAZING. I will travel here from ohio forever and ever for bras just to make sure she approves. She’s that good.
I repeat,
ELLI IS AMAZING. GO SEE HER IMMEDIATELY. that is all

This place offers the best customer service of any department store I’ve ever visited. I tried on a pair of shoes and walked out feeling like a million bucks.

This Nordstrom like most of the MOA (Mall of America) is older, tired looking and has low gloomy light. I was able to find what I needed after getting rid of the pushy saleswoman in the men’s department, leaving and coming back.
This was a sub-​optimal shopping experience and I wouldn’t go back to this particular store, unless I was stuck in a winter storm. (Very possible).
Generally, I really enjoy Nordstrom shopping experiences, but this didn’t meet expectations due to service and variety of merchandise.

Great sales, wonderful service and awesome kids shoe section… one of the few places locally to buy Elefanten, Lelli Kelly, etc!

I am such a huge Nordstrom and often reference the company when talking about customer service. I was in four different Nordstrom stores in So Cal over the past week. But upon returning home to MN I stopped in the Mall of America store and found myself so so disappointed in the service I «didn’t» receive. My daughter and I spent at least fifteen minutes in the dress department and wasn’t approached by any of the three young sales women standing near the register. As I approached the fitting room (steps from the register) another sales woman walked out and asked if I needed a room. She walked me into a room where I proceeded to try on three $ 300+ dresses. Not once did anyone check on us, nor did any of the sales women (still standing at the register) say anything when we exited the fitting room and left the area. Wow. So so disappointed.

I’ve shopped at Nordstrom for years without giving it much thought. First I shopped there because I happened to park there. Then I started going there for specific purchases. Now I go because the customer service is unparalleled. It doesn’t matter what price range you can afford. They’re always professional and one step ahead of you. Also, if they’re out of something in the store, they can order it for you online and get you free shipping. I worked with someone yesterday and ended up getting her business card. They take themselves very seriously.
In 50 years, I’m going to be the weird old lady who won’t shop anywhere at the mall except for Nordstrom.

Even though many things here are pricey, I love this store. I go for 2 main reasons but always find many more…
1. The best bathrooms in the mall.
2. Best shoe department ever.
Also, the ladies in the bra department are very helpful. As they are in jeans. Once they were patient enough w/​me and 2 other ladies to allow us to try on every high end jean (we ended up buying none). They were so helpful telling us which jeans were Oprah’s favorite and other celebretiies. It was fun!