Jerry’s Diagnostic Center Inc

No Quality Control Check on Repairs and False Promises of Warranty on work done.
We paid them over $ 1500 for towing, diagnostics and repairs, including the replacement of our air con and timing belts, which they said were starting to show wear. They did not even check their work. The second we turned on our air con, the car started making an extremely loud screaming noise. We called the shop. Phyllis said that wasn’t normal, it must be locking up, please try not to use it and bring it back to them so they could adjust it. We tested it one more time, brought it back to them.
After keeping it overnight, they said we would have to pay $ 650 to have the air con clutch repaired. We asked why they didn’t test the aircon after changing the belt and before returning it to us and they answered they didn’t have to because they’ve changed hundreds of belts and knew there was nothing wrong with it.
So when we stated the obvious, that they installed the air con belt too tightly, which caused damage to the air con clutch, they said, they don’t know what the condition of the air con was when we delivered the car to them. Again, we asked, why didn’t they check the air con when they changed the belt? Then they’d know it was working but that they had installed the belt too tightly.
They refused to cover the cost of the repairs to the air con clutch. We took the vehicle back without repairs to our air con and took these steps:
1) We called VISA and filed a dispute for the $ 650 they estimated it would cost to make the repairs to our air conditioning.
2) We filed a formal complaint with the Better Business Bureau.
3) Will send copies of our complaints to our auto insurance company and AAA and request they NOT be recommended to stranded vehicles in the area, as they cannot be trusted to do the work right nor absorb the cost of repairs for damage caused by their poorly performed work.
4) We will post our experience as a review for everyone to see, in hopes of protecting other consumers.
There are lots of honest businesses in the area that will «truly» guarantee their work. Do yourselves a favor and go to one of those. Jerry’s has no quality control checklists and standard practices to make sure work was completed correctly and no integrity in doing the right thing when the work was done incorrectly.