Hilton Minneapolis/St. Paul Airport Mall of America

5 stars for their driver. I forgot his name but he’s a longer grey haired man with a mustache. Very sweet & accommodating! Helped me and my mother out when a city driver took us to the wrong Hilton and left us there. This man went out of his way to have a driver from our Hilton pick us up to get out things and bring us to the airport. Great service!

Not sure why I keep staying at Hilton hotels. My last few visits I have not been impressed. Since I have been traveling so much for work lately I use them since they are at every city and I can get Hilton points. At most Hiltons after reaching Silver status you get a bag with water at check in. Something very minor but something you expect. Nope no water for being a Hilton Silver member. The room was okay but it was awfully cold. After messing with the thermostat I got my room to the perfect temperature. As I am winding down from a long day of traveling I realize I left my phone charger on the plane. If you are a frequent traveler you know that most people forget chargers and the front desk will probably have a charger someone left behind. I go and they claim they have no chargers. Maybe they didn’t but it was hard to believe honestly. I took an über ride in the middle of a snow storm to get my charger.
Also the gym was rather small. I did the breakfast buffet. It was a bit pricey at $ 20. But if you don’t like the eggs there they will make you an omelet in the kitchen. My omelet was pretty tasty. Maybe I’ve been spoiled at some amazing Hiltons that when I go to a Hilton that is not amazing I am disappointed.

If you need a desk, don’t expect to get one in the room. Was told that all rooms are without desks. Otherwise the room was clean and comfortable.

Sadly my thoughts of the place has dropped. But here are the goods first. They now have a nice check in app if you had a HHonors member. When you are close to check on date, you can pick your room. Getting the keys were fast, room was clean, and the happy hour food was good in the executive lounge, and free all you can eat breakfast in the lounge as well too, and it was quiet. That’s about where it stops. Let me tell you about the executive floor. My wife and I have been coming here for years. The only thing that changed was you no longer get complimentary alcoholic drinks (beer and wine) in the executive lounge during happy hour. I thought this was a nice perk due to the pricey room cost. The extra pillows I asked for were stained and dirty, no robes in the closest, tv channels were fuzzy, the fake wood sticker on the elevator doors were peeling off, key cards were not reading right (had to swipe 3 – 4 times to get it to work), and the roof in the pool over the water was falling apart. It was an ok stay, just wished with the amount of money for the room, they would keep the hotel looking a little nicer and not take away perks.

Arrived at 11:15 after many delays. Could reach the staff at all for the MSP shuttle, paid $ 17 for a cab for a 3 minute ride. Arrived and the staff seemingly couldn’t have cared less. My room wasn’t ready (feather free — I’m allergic) and a guy came to my room 10 minutes later with super depressing looking pillows and just handed them to me. Of course the comforter was down too, so I had to chase him down. Seriously not what I want to do at 11:30 at night. Staff seemed like they didn’t care and the hotel isn’t a marquee Hilton property. I’d avoid.

The remodel is an amazing change from where the hotel originally was. The front desk is always helpful!

Free shuttle, friendly staff, and clean rooms. Needs cosmetic upgrade as the elevators and wood works missing/​broken/​worn but all in all, not bad. First time staying at a Hilton, I was expecting a little more upscale. But hey, free wifi made up for it.

Rooms are clean. But ordered room service which was served on plastic as if you got to-​go from Boston Market. TV got like 3 channels nothing HD.

I stayed here on business and found everything so-​so as far as Hilton standards go. I was on the executive level so I cannot speak to the less than happy customers talking about the breakfast, etc. My room was clean and modern of standard Hilton fashion. It had a nice couch and table/​chair, mini fridge, coffee maker with REAL «the coffee bean» brand COFFEE!!! (if you’ve ever been to a mid tier hotel owned under the Hilton umbrella, expect the equivalent of a little pouch appearing to be made out of a napkin full of fake coffee flavor and a few coffee grains to make you feel better about it).
I am taking two stars off, one for the fact that they are in the middle of a remodel and the other for the food services. There is caution tape over the main front door and one of the three already overtaxed elevators was closed off. I don’t understand how a hotel of this size can realistically operate with only three elevators to begin with. I had to wait for approximately 5 minutes for the elevator to come to my level to get to leave for a meeting that I was already in a rush to (no I am not too lazy for stairs. I just didn’t want to show up in my meeting after sprinting down 11 flights of stairs with my armpits soaked through my dress shirt).
The restaurant was extremely underwhelming! The food is extremely bland and the menu is absolutely lackluster. There are a few sandwiches (two of which are; Under-​seasoned chicken breast (frozen grocery store style with tendon/​vein/​fat gristle) on a super floured giant ciabatta roll, flavorless Gouda cheese and no sort of sauce to make it less like a mouth full of dry crackers. Secondly a burger with a flavorless, undersized patty on a huge bun with tasteless plastic cheese). Also on the menu– a few soups and salads and $ 25 – 35 duck/​steak dishes that I frankly wouldn’t pay for after experiencing the sandwiches. The bar in the restaurant had awkwardly large stools on one end that you could either sit way back on or scoot forward and have them tip over on you (usually the only seats open because the early birds got the nicer chairs). Not to mention the bar didn’t even have a foot bar… so you could barely rest the very back of your heels on this little rim on the giant stools or let your legs swing like a little child. Not surprisingly the bartenders were bleh– nice but not super attentive. This really matters because some days you don’t feel like driving to the city or walk through the giant mall to eat after working all day.

I REALLY love this hotel. In fact, I recently stayed at another Hilton property closer to my headquarters and found myself longing for this location. The rooms are huge, clean, and updated. No peely wallpaper or crusty ice buckets — it is totally sparkly and homey. The lobby is beautiful and has lots of places to sit if you’re feeling sociable. The bar is big and the staff is super sweet. They even remembered my team at our recent visit!
Another bonus for this location is their generosity. This location supports the Pinky Swear Foundation’s All-​Star Weekends for kiddos bravely fighting cancer and their families. Thank you for setting the bar high, Hilton MOA!

This is a surprisingly good Hilton. Rooms appear to have had a makeover and look modern, up to date, and spacious. Staff is helpful and friendly. This is a recommended Hilton.

This hotel was great easy access to the mall nice indoor pool and hot tub was lucky to get access to the VIP floor where u can have all the snacks and drinks nice for wind down will stay again!!!

The staff was the best part of my stay! From the front desk to the bar all staff I met were extremely nice, helpful, and even fun to talk to. The room was clean and spacious and the food at Bluewater Grill was good (bacon cheeseburger and fries). The staff made this a 5 star, otherwise I would have given it 4 because the one negative I have is that even though the room was spacious it did not have a desk.

My stay at this hotel was nice, but I have to say that my welcome was anything but welcoming. My cousin went ahead and made the reservation, but forgot to put my name on as a guest that can check in without her. When my flight landed, I was able to pick up my baggage and our rental car about an hour and a half prior to my cousin’s flight even landing. So I decided to see if they would let me check in the hotel without her so that I could get a quick nap in. Understandably, since the reservation had already been paid for they would not let me check in without my cousin. However, the way that I was told this information was completely rude and unprofessional. The initial customer service representative had to consult with her colleague about whether or not I was able to do this. Her colleague looked at me and just said, «no, you can’t check in since you didn’t pay for the room. You need to wait,» with a rude attitude. She didn’t offer any advice on where I could go, maybe directions to a Starbucks. She didn’t even say, «by the way, the Mall of America is less than one mile away. You can kill some time there and get a cup of coffee if you want.» No. She just said I needed to wait. Not exactly the best welcome for a hotel in this price range.
After I checked in however, the room was very nice. The bathrooms are a little on the small side, but you can tell the furniture and everything had been recently updated. Very clean and large living space though. The beds were comfortable, but there were no outlet locations near the mirror in the living space which I found to be a little inconvenient. The walls are pretty thin as well and the breakfast is incredibly overpriced. Overall, we liked the hotel but since the hotel staff is not very hospitable I doubt that I would consider staying here again. Especially since there are so many other options in the area.

This place is all new. Room has huge tv and a bay window suite with lots of room. The hair dryer is 1875 watts and the front desk tonight provided excellent customer service despite me checking in @12:30am. Got room on Priceline name your price for $ 45/​night. The bathroom is smaller than expected but is fine.
I usually stay @crown plaza nearby but this hotel is much better and makes those rooms look like motel 6.
Only downside is it smells like new car but it’s not that bad. At least it’s new! Walls are thin but would stay here again for the same rate.

Free parking. Free shuttle to the Mall of America and the Airport. Clean and friendly. Nothing close by or within walking distance.

Visited midweek on business. Made my way from the airport via the hotel shuttle bus. From speaking with the hotel, the bus runs on a schedule which picks up every 30 minutes. It took three (3) calls to the hotel and over one hour to go the 2 miles from the airport to the hotel. Not a good way to start my stay. Upon arriving to the hotel, front desk staff was kind and courteous. Rachel helped calm me down after the horrible airport to hotel experience. She sould get a gold star for keeping me from canceling my reservation and staying at another of the many local hotels.
Rooms:
Long story short, hotel is under renovation. First room was like a crime scene, second room was the hallmark of a contemporary hotel room. Mr first room was on the 9^th floor. I was greeted by a nice looking room, however as i looked closer it was horrid. The sound of drilling, hammering, and grinding was clear a as a bell through the walls. The drawer handels were brokern off, draws had multiple dark stains, amd bed was a rickety hold over of springs from the 1900s. What a horrid room! I spoke to the front desk, who apologized, and gave me a new room on 12^th floor. 180° difference! Amazing! Trendy colors, fresh smell, and brand new everything. I wish i had this room from the start! In summary, remember to ask for a newly renovated room or prepare yourself for a stay akin to the likes of a cesspool of filth.
Executive lounge:
The lounge is on the 12^th floor, and offers and assortment of water and soda, plus pretzels/m&ms/snack mix all day, breakfast from 6−9am, and hot apps/​vegg/​cheese amd beer/​wine from 5−8pm daily. Breakfast is scrambled eggs, bacon, oatmeal, assorted cereal, fruits, juice, and milk. Evening beer is bud/​miller/​coors and all their Lite alternates plus a red and a white wine. Evening food is hot wings or fried chicken plus vegg/​cheese. The lounge only has 5 tables for 3 – 4 ppl each plus a couch. Every night there were more ppl than places to sit. Not good. They even ran out of plates and silverware! The final straw for me was when the staff from the lounge disappeared arpund 6:30pm, with 1.5hrs left in the service. Lucky for me management realized their fault and made accommodations for complementary dinner in the restaurant.
In summary, only stay in a room that has been renovated, and forget about the lounge!

Needs to really be updated. Stains on the carpet, broken doors, not up to Hilton standards.
I am keeping this one short — but will say — I will not be staying here again in the future.

Checked out this am.
Checked in, dropped luggage, got half a bucket of ice (5^th floor machine is out of service), changed, caught the 4:08 train at American Blvd. to downtown and Paul McCartney-​Thanks Duane for the shuttle ride.
Returned at 12:30 am. Stopped in the gift shop for an over priced snack.
Back up in the room there was still enough ice to make a drink!
Beds were extremely comfortable.
I wish the maid had not tried to enter the room around 9:30 am as I was on such a concert high after Paul McCartney that I didn’t get to sleep until around 3:30 am. She wanted to know when we were leaving!!! Check out is 11 am!!! How rude!
The room was lovely and large with the exception of the bathroom, it wasn’t cramped just smaller than one would think. There was a box fan in the closet? Odd.
There is a need for more outlets, had to move coffee maker into the bathroom.
Too many sports channels.
Let down that there is no complimentary breakfast items that you can get even at Super 8. Bananas, apples… anything to grab and go instead of the overpriced breakfast items on the in-​house menu.

Parking: free surface parking. Minutes from the airport, minutes from MoA and many restaurants.
Check-​in: breeze! I have stayed here twice– both times, I was upgraded. First time to a suite, the second time to the penthouse suite! whoo hoo!
Suite: Very spacious and well-​designed. Very clean.
Penthouse: Beautifully-​decorated. There is a wet bar, sitting area, marble foyer. Bathroom, however, is very small and narrow. The bed is awkwardly-​positioned and is very low to the ground…
Lounge: HHonors lounge is on the 12^th floor. Great view, and a pretty decent hot breakfast. (there’s always chocolate, candy, and trail mix available ²⁴⁄₇!)
Check-​out: breeze
Gym: there are 4 treadmills and 2 elipticals. There is a very small weight room with a bench and dumbbells. It’s adjacent to the bathroom, which can get smelly sometimes… The pool is large and has 2 hot tubs. Beautiful!