Embassy Suites by Hilton Bloomington

Stayed there last night. We were informed we could not bring our own food and drinks downstairs and enjoy in the lobby area. We go back to our room and enjoy our food and drinks. When we come back down for the managers social we see another family sitting there eating, drinking and doing the same thing we were going to do. They were not asked to leave! Another family was told the same thing happened to them. We are past that now. Next my dad and I got stuck in the elevator and had to be rescued by the fire department! No one from management even acknowledged us when we were freed from the elevator. Not even a «we are sorry».
Now we are at the pool there was only 6 chairs in the pool area. There was also two or three lounger types. There were people having to stand to watch their kids swim. I think the could splurge a few hundred bucks to get some simple patio chairs.
The breakfast buffet was great as usual. Not sure if I will ever go back to this location. Plenty of other places out there.

Stayed there last night. We were informed we could not bring our own food and drinks downstairs and enjoy in the lobby area. We go back to our room and enjoy our food and drinks. When we come back down for the managers social we see another family sitting there eating, drinking and doing the same thing we were going to do. They were not asked to leave! Another family was told the same thing. We are past that my dad and I got stuck in the elevator and had to be rescued by the fire department! No one from management even acknowledged us when we were freed from the elevator.
Now at the pool there was only 6 in the pool area. There was two or three lounger types. There were people having to stand to watch their kids swim. I think the could splurge a few hundred bucks to get some simple patio chairs.
The buffet was great as usual. Not sure if I will ever go back to this location.

So I went to go see my father in law staying there the night of January 22,2016 and we went to the pool about 11pm ish. There was a couple in there with my father in law, my brother in law, my husband and me. We were all in the hot tub when a old guy in his 50’s with orange and red swim shorts on. I moved over to my husbands lap to snuggle when this guy thought it was okay to move his leg and foot over to start touching us. At first I thought it was my husband but then I pulled myself into his arms and realized it was not my husband touching me because the guy continued to touch us with his foot even after we moved over. We got out of the hot tub and went to the front desk. By the time the guard got to the pool the guy was gone but the couple was able to describe him as well. Front desk girl did not do nothing but call the guard and play on her cell phone. So now I have to call to talk to the manager to even get the room charges taken care of. No cameras anywhere in the hotel and creepy as it gets people staying there. Please always look over your shoulder staying here because something truly could happen to you. Horrible time 20. O and when eating dinner my father in laws girlfriend asked for water. Everyone got water at the table and the next table but her. Not good service.

The hotel was amazing and had great customer service. The shuttle unfortunately did not operate during the time of my flight arrival or the time of my flight departure, but the hotel was great in paying for my taxi so that was a plus. Too bad the timing of my trip didn’t really work out for their cook to order breakfast both days I was there, but I got to at least enjoy one evening reception with them. Great service and interaction. The room itself was very nice and definitely a place I would return to stay next time I’m in Minneapolis.

Con: this hotel needs to change the timing on the automatic double doors or add a wall between reception and the main room. The doors to the outside stay open waaaaay to long for a hotel in MN. The main room is always cold. And it’s not even really winter yet.
Pros:
1. The room was great. Two beautiful rooms, comfy bed, table and chairs, mini kitchen area. Outstanding value.
2. Breakfast is good. Plenty of variety, homemade omelettes. Need more tea choices, though.
3. Happy hour. Food was ok, drinks were amazing. Free wine, beer, and a good selection of harder stuff. I saw people with margaritas. Very worthwhile if you drink. We tipped a dollar a glass.

If this review would have been from my stay from July of 2014, it would have been a 5 star review. I can explain why.
There are perks that have not changed about this hotel, the free shuttle to Mall of America, the nightly happy hour, the made to order breakfast, all of these things are SO great that they should over shadow the negative. Unfortunately, for me, the negative outweighed the positive on this trip.
I went to purchase something from the small but helpful hotel shop and planned on expensing it as I travel here for business. They were not able to provide me with a receipt. This is really strange and the front desk attendant had a million reasons why she couldn’t print the receipt. I don’t mind necessarily, but I could have charged it to my room if she had been up front about what was wrong. The front desk attendant also seemed completely put out that I wasn’t paying with cash.
My first evening of my trip I started to feel under the weather, so I ordered dinner through room service. I called and asked for a cup of soup and said «I hate to be a bother, but could you please make sure that soup is extra hot?» and the person on the line said «absoloutely, I am the same way, I’ll make sure it is boiling hot for you.» Really sweet, right? No. It arrived so cold that I think she was probably mocking me with that statement. Maybe I shouldn’t have asked? I would have microwaved the soup but the container didn’t look microwave safe.
I was brushing my teeth at the sink in my bedroom and the wood cabinet came crashing down on my feet. I was totally shocked and honestly a little worried I might get in trouble and they’d think I’d trashed the room so I called the front desk. The hotel sent a maintenance employee to check it out. I opened the door and the maintenance employee rolled in knowing exactly which cabinet I meant and said «This one does this all of the time.» If that’s true, maybe come up with a more permanent fix.
I could not get hot water in my shower the entire time that I was here. After the interactions I’d had with the staff I felt strangely embarrassed to ask for more help and it was so late that I didn’t want to switch rooms, which I figured would be the only solution offered.
All in all, a pretty negative experience at a hotel I had a great experience at prior to the remodel.

Having spent a lot of time at both, I favor this Embassy Suites over the nearby MSP Embassy Suites on 34^th.
The recent remodel destroyed the most distinctive Embassy Suites in the country and replaced it with the most sterile and nondescript, which is tragic. This is now one of the few Embassy Suites with no garden in the courtyard. Once you’ve stared at the two water-​walls for a few minutes, so much for the ambiance.
However, the renovation gave the facility the best breakfast buffet and the most breakfast seating you’ll find at any Embassy Suites, which is a big deal. Also, the rooms have modern radio keys instead of old magnetic keys.
In addition to beating the MSP Embassy Suites on breakfast and room keys, you can also park your car without having to go back out to put a tag in.
Two caveats, though (as of October 2015; I’ll update this if they fix it):
1. The soft drink bar offers only miniscule 4 oz. glasses, which are stingy for orange juice but downright insulting for soft drinks. You’re tempted to fill four or five of them, or just go to some other hotel that doesn’t aggressively discourage you from having a soft drink.
2. If the other Embassy Suites (MSP on 34^th Ave) starts offering affordable entrees at their restaurant, and/​or starts using the player piano to delight guests with fun songs all the time, then the MSP Embassy Suites could be an overall superior choice based on their garden & fountain lobby/​courtyard experience (at least for those who can select rooms on the north or east sides).

I stayed here on a business trip and was happy with my experience. The rooms are clean and the bar /​restaurant is very modern and food tastes very good. They also have a awesome free breakfast in the morning. In speaking with the staff they have been under construction as they upgrade the hotel and are still working to get everything done. I did not have any bad experiences with the construction while I was here and did not really hear the expressway in my room. The hotel has easy access to the expressway which is great and is close to shopping. The one thing I would change would be the pillows. They were a little firm and would then turn to mush. Had to use several to be comfortable so it would have been nice to have a few different types. I would stay here again.

Recently had my wedding ceremony and reception at Embassy Suites. Staff was great and very friendly. Our guests who stayed at the hotel all enjoyed themselves. My only critiques would be the following: We booked our wedding with them a 1 ½ prior to our date, at the time and through out the whole planning process we were lead to believe we would be able to use the lobby for photos, prior to our ceremony. Three days before our wedding I was informed, accidently, that we would not have use of the whole lobby, as there was a birthday party booked. I felt this was something we should have been informed of so if we wanted to take pictures elsewhere, we would have had the time to plan for that. All in all, it turned out fine. My second critique, we also had our rehearsal dinner the night before our wedding at their restaurant, which again they knew of well in advance. It didn’t seem as if kitchen staff were prepared. I understand there was a wedding going on that night as well, but again, they had more than enough notice. Dinners did not come out in a timely fashion. It probably took a good 45 minutes for all our guests to be served. The first person served had well finished their meal, by the time the last person was served. It was unacceptable and I was very embarrassed that the meals came out the way they did. The good news, it didn’t seem to bother our guests much, and everyone thought the food was delicious, as did I. The hotel was newly remodeled and the rooms were very spacious! There was more than enough room for my bridesmaids and I to get ready in. Thanks again Embassy for a fantastic weekend!

This is a very outdated hotel. The plumbing didn’t work well, the furniture was torn up, and the carpet was obviously old. Align this with the noise of the freeway outside that you cannot escape without earplugs.

This is a very nice suite hotel with great staff. Breakfast buffet with omelet station was really awesome touch. Nice, spacious suite with separate living and bedroom areas. This hotel is in a convent location close to airport and MOA. I would definitely stay here again if in the MSP area.

Very DIRTY! Housekeeping/​maintenance needs a MAJOR overhaul! Not something to expect when you are paying $ 200.00 a night! Waited in a dirty lobby for an hour because of miscommunication of staff telling us we had rooms available for check in before normal check-​in, when we had called prior to arriving to confirm this! Lobby area had food crumbs on the carpets & a dirty rag w/​a bottle of cleaner sitting on the tables! Finally got to our room, my husband had a tile fall from the BR ceiling after just checking into the room. Maintenance arrived and was very rude asking why he was standing in the room watching! Very rude to be asking why we are in a room that we paid for! Found food & other half used beverages in our fridge! Then we had left & came back our room keys including our friends in another room did not work! Bed had flat sheet on bottom instead of fitted, also the sheets had huge holes in them! We were given cookies & milk as an apology for our long wait at check in and feel the front desk was very friendly & professional, Housekeeping on the other hand needs to be retrained or fired for sloppy work! First & last time staying here!

Stayed here on a business trip. They are in the middle of construction and didn’t mention that on their website and decided to use the gym as a storage room which was disappointing.
They have a very large breakfast buffet and a happy hour with free cocktails and snacks which is awesome.
Easy location for getting on to the highways.

This once beautiful hotel is being turned into something like a Motel6. Why is it that hotels in Minnesota that were once great are allowed to deteriorate and th3een some shabby restoration is done. Go to the Lowes for a great stay

Stayed from a Fri –Sun and overall it was a pleasant stay. We knew about the remodeling/​under construction so that wasn’t an issue. I do think the hotel should do a better job of informing their customers upon checking in but assuring them it won’t disrupt their stay.
The room was acceptable, clean for the most part. Carpet could use a good cleaning or replacement. The bed was comfortable and bathroom was in good condition.
The free breakfast was awesome, good selection to choose from and plenty of food for seconds and thirds. There was a cocktail hour available and although we didn’t partake in it, it looked fun.
All in all I would say our stay was good and the staff was very friendly.

The rooms are getting shabby and worn out. I realize that it is a hotel for families and LOTS of kids are always around, but furniture, carpet, and beds leave a lot to be desired. If you are a Hilton Honors member and not in their upper tiers, no free Wifi for you! We had a luke warm shower, at best. Front desk said… so many people showering at the same time causes this. Really?!? We love the location and suites, but the hotel really needs work.
THIS SHOULD HAVE BEEN SAID FOR THE EMBASSY ON 34^th STREET. Sorry.

DO NOT STAY HERE. the place is under construction and it’s absolutely disgusting. It’s dirty and it’s literally all under construction. We didn’t realize it would be this bad. Plus they don’t give you a comforter. There was literally a sheet on the bed. We thought it was a mistake, but not they said sorry were renovating. Yes thanks there’s no way I could miss that, but I thought we would get the most basic of accommodations. You might as well stay at a Motel Six.

Rooms are clean if not old fashioned. Definitely needs updating. Free breakfast is very good. One warning though, if you are a business person and need Internet take heed. The wireless isn’t bad at 5.50 a day but the speed is soooooo slow it’s worthless. Come one, it’s 2014. Invest in some high speed internet. Also the patio doors are sealed and so dirty you can barely see outside.

In my opinion an amazing deal. For $ 75/​night we got a 2 room suite with 2 queen beds and a pull out sofa. Great amenities with a «non continental» breakfast. Made too order omelets and all.
Nice pool but fills up with kids unless you go late at night (10 – 12 is for adults).
Older building but well taken care of. Great choice if you’re doing the Mall of America.

Nice hotel. Typical Embassy breakfast but getting a hot, made-​to-​order breakfast that’s «included» in the rate is always nice.
Room has been clean both times I’ve stayed here.

I was struggling between a two and a three star rating, but after thinking if I would stay here again… the answer would definitely be no. The quick list of pros and cons are:
Pros–
— actual room part is relatively nice
— easy to spot from the road
— near the MOA and other shops
— free shuttle to the hotel and MOA
— have a restaurant open on the first floor
— free breakfast and happy hour if you are interested in that
— restaurant food is pretty good
Cons–
— parking lot is really dimly lit and it is mildly scary at night
— inside looks like an old dilapidated Tuscan villa
— entire place smells like smoke in the common areas
— all the rooms are more like motel style versus a nice hotel
— the most frightening part of the entire stay was the fact that the doors are made up of single pane glass windows. Maybe it’s bc I was staying alone and a small female, but this was sooo scary. At any point in time someone could break the glass in the door and open the deadlock to your room. Had this not been the place of a training class I had, I would not have stayed here.

Great staff, relaxing courtyard interior ambiance, and free breakfast AND cocktail hour every day. Can’t really beat that.
Rooms are clean, and they provide additional toiletries if needed.
There is a shuttle to locations within a certain radius and also to the Mall of America.
The one gripe is that the elevators are extremely slow. You could wait a good 3 – 5 minutes for one on a normal basis.
Other than that, great place to stay if you need to be in the Bloomington area.