Bloomington Phone & Internet Authorized Dealer

I’ve got CenturLink internet service for my elderly parents 83 and 78 years old and only because we couldn’t get other providers in the apartments where they live. After we got the service, troubles for my parents just started. CenturyLink decided send my parents one of their junk modems for $ 114 even we didn’t ask them to. We sent the modem back to CenturyLink and they admitted that they received it. But then strange things start happened. CenturyLink keep sending my parents bills where they included the modem telling them that they have to pay for the modem even after they admitted they received it.
On December 8^th my mom died, but my father’s trouble with CenturyLink didn’t stop. They decided to send him a nice Christmas and New Year present, telling him that they are going to shut down his Internet account. Internet is the only think that keeps him connected to this world. My parents were married for over 56 years, after mom died my dad was severely depressed and in this situation CenuryLink keeps sending him their demands for the modem that we ALREADY RETURNED!
We couldn’t reach for them during the holidays due to their offices were closed for the holidays. So tomorrow on January 4, 2016 my dad’s internet will be shut down, and only one thing I can do about it is to write to
about the wonderful people from CenturyLink.
Thank you CeturyLink for making my father’s life at his age MISAREBLE. You really deserve a negative grade for you «wonderful» customer crevice and attitude toward senior citizens.