BloomingPaws

Hunter LOVES going to daycare while we are at work! He dances a jig every morning as we head out the door. He especially loves the days he gets to swim! He is one tired pup when he gets home from playing with his friends. It is also nice for him to be able to get routine check-​ups and vaccines with his vet while he is already there playing during the day.

Our dog has been coming to Bloomingpaws for a weekly day of daycare for the last two years. Every time we drive up he starts to vocalize and talk with excitement. He absolutely loves coming here for daycare, and also boarding. The best part is that he comes home at the end of the day and just absolutely crashes after playing so hard each day! In addition to daycare and boarding, they have a terrific groomer who really seems to know our dog and how to pamper him, and also a vet on site. It’s super convenient to be able to take care of multiple things in one location, and to be able to do a full day drop-​off, with grooming and vet appointments when needed!

Beautiful facility — customer service leaves a great deal to be desired. I visited the facility a month before boarding my cat for 4 nights, and got a little tour of the cat room. I was impressed with the nice big window and the four deluxe cat towers (the little cages on the opposite wall seem very depressing). I was told the cats got play time outside the cages and that staff would interact with them. I had boarded my cat only twice before at the old Bloomington Cat Hospital where he actually had a fabulous time (beautiful cat room, really sweet staff, etc.). I will spare you all the examples and simply cut to the chase. The staff do not seem very experienced. When I came in to drop off my cat, he seemed terrified of the cats on either side of him (oddly, the walls are glass so the cats have to see other cats — knowing cats as I do, this seems strange). My cat’s next door neighbor was clawing at the glass and meowing and hissing and distressing my cat, but I was assured they would put up a barrier (the guy quickly tried to use masking tape to tape up a small, thin blanket that did not cover the glass, and of course it kept sliding off). He assured me they would have a barrier. My cat hid and hissed, and I asked the guy if he thought I should leave my cat. He said he’d «seen worse.» This seems to be the default. I did leave my cat, thinking he’d settle in without me fussing over him, but when I phoned later, no one seemed to know who I was or who my cat was (there are only four deluxe towers), and I was told «he was still upset,» but he wasn’t hissing and growling any more, just hiding where I had placed him in the upper shelf of his tower. That was Saturday before they closed, they are closed Sunday, and so I had to wait to phone on Monday. When I checked in, it was a repeat of before. No one knew who I was, no one seemed to know who my cat was, and I was put on hold. LONG hold. Finally, someone came to the phone and gave me a tepid, «he’s okay.» I’m not a hoverer, but since my cat is 12 and has not been boarded for at least 7 years (I usually have in-​home pet sitting), I wanted a little more detail. So I asked if he was eating and using the litter box. (It was like prying information out of them.) I was told he «isn’t eating as much as we’d like, but we’ll monitor him.» WHAT? Monitor him? I asked if he was sick. No, we’ll just keep an eye on him. An eye on him? Well, I hope he’s getting more than just a casual eye. Anyway, I didn’t call again, feeling very put off, and when I went to pick him up, the desk staff were all disorganized, and again no one seemed to know who I was or who my cat was. Finally, a guy took me back, at my request, to see my cat, and my cat was really depressed. I asked the guy if he’d gotten of the cage at all, and the guy said he thought so. He weighed him and said he had gained 3 pounds. «Do you mean ounces?» I asked. I asked if he thought things had gone all right, because I wasn’t sure about boarding my cat again. I wasn’t looking for false reassurances, I just wanted some information about how the whole stay had gone. «We’ve seen worse,» he said. «Your cat wasn’t any problem. He’s pretty low-​maintenance.» I explained that wasn’t my question, that while I was glad he hadn’t been problematic for the staff, my concern was for the cat. I never did get an answer. There’s a lot more to say, but it all adds up to this: untrained staff, who I’m sure mean well, but who don’t seem to know how to communicate with human clients, etc. We all know cats are finicky and not usually happy about change, so I was certainly willing to accept that. But I didn’t get any sense that anyone there actually cared about my cat, or even really knew anything about him. The other thing is that they never told me they charge extra to give a pill (my cat is super easy to pill). Not a big deal, but when they gave me the bill, I mentioned no one had told me this, and the woman at the counter got defensive and said they’d always charged, etc. I explained I wasn’t arguing, that I would happily pay the extra fee, but that it should have been explained when I first inquired if they gave medication (I also had asked if there was a fee and the first person I talked to had said there wasn’t). My point was simply that communication seems very poor there. So here’s the thing. Your cat will live, if boarded at BloomingPaws. The towers are nice for boarding, better than a cage, and there is a window. Given the lack of communication on the part of the staff, I hope the business gets a web cam for the cat room, just as they have for the dogs. I just don’t get the sense that any of the staff I met are «cat people.» Since animals cannot speak for themselves, we rely on caretakers to give us helpful information. I would have appreciated a simple three-​sentence report of how things went, so I can determine if he will adjust better the next time, etc. I’ll finish by quoting the staff. «I’ve seen worse.»

I adopted two kittens from the animal shelter and BloomingPAWS is one of the places I knew would do the free exam that comes with adoption. The place is very nice and remodeled and very different from when it was Canine Companions. The staff was great from the moment I walked in. Dr Victor took great care of the kittens and helped me with some advice on a behavior issue one of the cats was displaying, even printing out some articles for me to deal with it at home. I will be taking them back for their regular visits from now on.
Wes

I have used BloomingPaws (formerly Canine Companion) several times. They have a really nice facility and it’s always been a breeze dropping off and picking up. Our dog has always had a blast, and then he comes home groomed, nails trimmed and tired out from all the exercise — win for us!

My yorkie had a hair cut a few months ago, it’s kind hard to make reservation for dog grooming since place like Petco always booked up and I have to wait for 2 weeks. This place, however, can do a next day reservation which I thought was quite convenient. When I dropped my dog in the morning, it took about 5hrs to get his hair done. In the middle of the grooming, a staff called that she found my dog has a minor injury on his leg, it was okay at that point, so I just let her finish the job. After I picked his up, the staff suggested me to have a vet check and said its free at there vet, it later turned out that her word doesn’t count, they still charge us even they made our 4pounds dog bleeding. The manager was not nice, 70%rude 30% thinking I’m trouble, when we question about the whole thing. Not to say his attitude, he was like «I can’t explain this to you since you won’t understand». Come on, even I’m an international student, I still go to IUB which means I am not that stupid and I speak English okay?
In the nutshell, people, just don’t visit here.
2 stars for I’m a nice girl and the vet was a patient lady.

I took my golden doodle to be groomed for a second time even though I was not totally pleased with the first grooming performed at the spa. She will never be there again. I discussed with the groomer when dropping her off that I knew she was matted but please make an effort to leave her hair, particularly on her face and legs, as long as possible. I am horrified at what they did to her. She was shaved so closely that in multiple places her skin is showing and she keeps licking several spots as if they hurt. I strongly recommend against taking your pet to be groomed at Bloomingpaws.

These people were unhelpful & a little rude when I stopped by to inquire about purchasing a cone collar for my beloved dog. Petco & the local T&T pet store up the street were both out of the cone collar size my dog fits in most comfortably. I stopped by here in a last hope that I could locally procure a cone collar. However, after being interrogated about why my dog needs the collar I was declined the ability to purchase the collar, even though I was told that they had them in stock for $ 11. (My dog simply has occasional allergies no vet has been able to figure out & I don’t want her nibbling on herself while i sleep). So I’ll be ordering a cone collar on Amazon tonite. I just moved to Bloomington & I won’t be bringing any of my pets here or inquiring if I can buy any of their retail items or services again.

Prior to my move to Bloomington, I did a fair amount of research to find a boarding and daycare option for my dog. Although I was hesitant, I initially settled on BloomingPaws because it was convenient, and there was a waiting list for my first choice location.
My dog’s first few daycare visits were okay. I was a little disheartened by the size and the fact that no one seemed to know who my dog was. They do not require reservations so no one even knew to expect her.
My first red flag came when I was informed that she was put in the «senior» dog group due to her impaired vision. She is a rescue and one of her eyes has been removed. However, she is 2, and no one has ever looked at this as a disability or has looked at her as needing accommodations.
At a later date, I took her for a day of daycare and grooming. When I picked her up, I saw that she was let out of a kennel, which was disappointing because I had paid for daycare. The grooming report indicated that my dog was difficult during the groom, and the groomers could not do a good job. I have received feedback from other groomers that she does not like getting her nails done, but I have never received a report like this. Everyone thinks she is an incredibly sweet dog.
As soon as we walked out of the door, I noticed that she was limping very badly. I have never seen her limp like this. The limping persisted for a few days. BloomingPaws actually called to see how she was doing because she was «so stressed» during the groom. I inquired as to what may have happened. No one could tell me. I called back again and was told that maybe her nail was clipped too short, which was impossible since the report indicated that her nails were not clipped at all.
Coincidentally, we had a vet appointment that week and he confirmed that there was nothing wrong with her nails and that she had some sort of a muscle strain. I have no idea what happened that day, and this is by far the worst experience I have had with boarding and daycare. Despite the convenience, I will never return. I now drive 30 minutes to take her for boarding, have a dog-​walker in lieu of daycare, and have tried a few other groomers in the area.

I take my German Shepherds and cats here for the vet clinic, daycare and boarding. All the services are great. The trainer has done wonders to help train me and my dogs. The dogs love the splash pool in the summer. They don’t want to come home and leave their friends.
Highly recommended.

I brought my dog in for daycare in the AM. I received a call in the afternoon indicating my dog was limping and could not put any weight on one of his paws. The staff member I spoke with said that it could be due to arthritis and the cold weather or it could be something else and asked if I wanted the Vet to see my dog. Yes, I wanted the Vet to look at my dog. I brought in my pet who was walking fine in the AM and is now apparently limping. When I picked him up at the end of the day I realized he could barely walk. The report from the Vet said there could be a tare in his leg and he needs X-​rays. It seems like this is something more than the «cold weather» and possible arthritis, although staff denied that anything had transpired during the day (ex. playing rough with another dog, etc.). The PM staff was apologetic and a staff member helped me get my dog into my car and apologized to me (which I appreciated).
However, needless to say, I am not happy about this situation and my dog cannot currently bare weight on one of his legs. I do not think I will take my dog back to Blooming Paws, as I would be too concerned with his safety and well-​being.

Dangerous. I will never bring my child into this place again.
On 7÷28÷2014 the staff at Blooming Paws brought out a German Shepard into the wating area. Even though it was on a leash, they let it run up to me and bite me. The dog drew blood from my hand and tore my pants.
My 9 year old daughter was standing at my side. I am thankful the dog did not bite her as well.
I asked to talk to the manager. They called for the supervisor to come out. I informed him of what happened. He offered to clean the cut and give me a band-​aid.
The impression I received was the supervisor was sorry it happened. He said there was nothing they could have done. They don’t really know who the dogs belong to when they bring them up and the handler thought the dog really wanted to see me.
I think they could have done better. I lost a pair of pants and my hand will be sore for a day or two. Things would have been much worse if my little girl would have been bitten.

I took my dog in for a full spa treatment. I picked her up three hours later and noticed her legs were still quite wet but it wasn’t a big deal to me and I wanted to get her home — she doesn’t like going to the groomer.
The shampoo seemed good but they seemed to neglect her head and chin area. There was still food debris around her mouth and her eyes had crusted stuff still there.
I paid extra for nail grinding and they did that but left her nails longer than necessary. There was still some visible space between end of the nail and the quick.
Included in the full spa is trimming of the hairs around the pads and feet. They didn’t do this at all.
All said and done I paid $ 50 for this appointment and got a hasty shampoo/​drying and a less than satisfactory nail trim.
I spoke with the manager, she was kind and apologetic and offered to take care of all the mistakes. I told her I didn’t want to make my poor dog go through another grooming experience right away so she offered a complimentary full spa for our next visit but I’m only visiting the area. We settled on refunding me the difference between the full spa and standard bath package prices and I was satisfied with that.
The people there seem nice, the facility is clean and impressive but in my experience the value for what you pay is not good.