Anytime Termite & Pest Control

This is clearly a company run by one person, and run very poorly with no organization whatsoever. I called this guy over a month in advance for a flea treatment to my carpet. One of the terms of the lease where I live is that pet owners have their carpet treated for fleas professionally after they move out as a prophylactic measure. Of course our move-​out date had to fall on a weekend, so I had to call around forever before finding someone who would do it over the weekend.
I found this guy’s listing in the phone book under Anytime Pest Control. I told him what needed to be done, he quoted me a price, and I told him the date and time we would need him to come do it. He repeated the date and time back to me and said he had me down for that date.
Fast forward to today, I decided I wanted to give him a call just to double check we were still on. Thank God I decided to do that, because he said he’d thought it was LAST Saturday we needed him to come do the treatment, and to boot, he’d lost our number. I politely informed him that no, we agreed to this COMING Saturday (I remember very clearly him telling the right date back to me, that he «had me down» for that date, and I wrote it down in my calendar and everything), and then he just said he’d have to call me back because he was on a job! Before ending the call, I reminded him of the original time he’d committed to, which was late afternoon. He said he didn’t know if he could do late afternoon on a Saturday even though he’d previous committed to that when we booked my original appointment.
Later on in the day we found another solution to our problem and so I let him know we would no longer be needing his services. I unfortunately can’t rate him on his actual work, because he wrote the date down wrong AND lost my contact information. I find that to be highly unprofessional. He needs to keep an actual ledger or something to write down appointments with clients, and also don’t make your clients who do call you feel like they’re being a burden to you because you’re «on a job» and blow them off, because then that client will decide they no longer want to give you their business.