hhgregg

the store is great the people are very helpful and get you what you want and a great price but there services are crap i will never have them deliver or fix my stuff again you have no say when they can come to your house then they are to call 45 min before showing up and only call when they are 5 min away when they get to my house they try to get out of the service or ask you for stuff like drinks or tip then there is there repair service never call to confirm when they come i wait 3 weeks to get your stuff fixed to have no say when they will show up i call the day before to be told they will be there at 730 am really that is crap

Been going to this hhgregg for a few years. However the new general manager Carl, He is a big fat black guy. He didn’t help my family out with our issues after we had purchased a few items. He was rude and from the looks of how he treated his employees, I can see why i felt like to take my business elsewhere. We miss the previous manager Rebecca, because she always took care of us! The assistant manager who is also named Carl, but I was told to refer him as the «bald» one was very nice and saved our business. While this whole process went down I noticed the store manager just walk away and go sit on the couch and be on his phone like he didn’t care. Me and my family will be back and will only do business with the assistant manager «bald carl». I would refer anyone to go and see him, because he truly cares about customers and how they feel.

Love every experience I have had at this store. Bought all of our personal appliances here. Needed a replacement refrigerator for our rental and got it bought in less than 15 minutes and delivery scheduled for the next day. Couldn’t ask for an easier experience. Thanks for always having top notch service!

Really poor coordination on delivery, 7.5 hrs later than promised and did not bring all the items we purchased. Then called store to hear from the manager that we ‘should’ receive the missing range during our next delivery. He was too lazy to pick up the phone and confirm anything! Also their credit card required a payment BEFORE we received anything!

We had a great sales experience in the store buying all new kitchen appliances. We went to the store WEEKS before needing our appliances to be sure we would have them on the day we needed them. I am EXTREMELY disappointed today, the day before delivery, to find out the refrigerator is out of stock and can’t be delivered. What was the point of purchasing the appliances weeks before I needed them if HHGregg can’t fulfill their promise? Everything was in stock when I ordered them. #frustrated

There was a sale for a kitchen appliance set online for a price of $ 2300. When I went to visit hhgregg to see how the units looked, I was told by a sales representative that the set did not come with the advertised refrigerator. She insisted that the refrigerator I was talking about could be added to the set but I would have to pay for the refrigerator at its standalone price. Later she said that I was right and that she would be able to provide me with the $ 2300 price. While I was waiting for her to process the purchase (which somehow took over an hour), she tried to charge me almost $ 1500 more. I showed her a screenshot of the price and she wouldn’t budge. It’s ridiculous that this establishment can’t train their employees to provide even an average level of customer service.
I’d advise any future buyer to go elsewhere.

I wanted to update that hhgreg did address the situation I had with install & deliveries-​so for that I am grateful. I’m on the fence whether I would use them or not in the future-​I could have done w/​o the aggravation from the beginning.

My wife and I needed a new bed, the lady in the bed department was friendly and helpful. The delivery guys were great, quick service and great about being sensitive to our cats when entering and leaving our residence. Hhgreg always is friendly and they deliver on the weekend which is great! Thanks for making our shopping experience a great one we will be back for more household necessities as soon as we pay off the bed!

Sales person: Ryan Stern has been very helpful in assisting us with appliances and furniture within the last three weeks. Ryan is resourceful and accurately explained t
the new technology of new appliances. He was patient with us. He understood that
we needed time to discuss the differences in appliances and what our needs were.
When we made our decision, we went back to HHGregg and requested Ryan to assist us again.
Ryan is very knowledgeable about the products available at HHGregg.
Ryan sat us down and explained the discounts we were getting and HHGregg’s
commitment to customers in obtaining the best deals.
Ryan told us when we would be contacted regarding the delivery of our appliances.
HHGregg was amazing with their communication regarding the delivery and installation of the appliances. Ryan knew what he was talking about.
The day we received the appliances, delivery and installation was done without
any problems. How wonderful to work with the people HHGregg hires.
We went back to HHGregg a week after the appliances were delivered. We had
seen a chair in the furniture section and we wanted more information. Guess who
we requested to assist us? You are correct, Ryan Stern.
The first thing Ryan asked us when he saw us, was how did delivery and installation work out. We only had wonderful comments about both.
Again Ryan impressed us with his knowledge of the product, delivery, or pickup. We purchased the chair and picked it up the next week.
Another week passed and we decided we could use yet another chair. Yes, we went
back to HHGregg and requested Ryan. We are going to pick up the chair this
week.
Thank you HHGregg for being so insightful in having Ryan Stern be part of your sales team. He is a knowledgeable young man. He knows how to treat customers with respect and patience. He demonstrated to us that he is a qualified sales person. He understands why customers need time to decide on products. He understands that customers have budgets. It was win win for us, HHGregg, and Ryan Stern.
Thank you,
Pam and Bill Cavanaugh

I was looking for a nice, stainless oven/​range…
One that wouldn’t try to kill my wife and I, our wonder dog «Chaps» and our visiting friends.
On that note… make sure that your batteries are operational in your CO detector, I had changed mine the week before… the fireman walked into my house with his detector and said «Wow»
OK. back to HH Gregg. I’ve been buying all of my appliances from Grands (really like them) in Naperville, but I didn’t feel like running over there for just one appliance. We are doing an addition and some remodeling, so we’ll complete the kitchen appliance purchase later. Maybe at H. H Gregg… if Ryan Stern is still working there .
I did some research online (BIG surprise there, right?) Checked Best Buy (horrible delivery times) Fry’s (bad selection) and then drove around to Home Depot, Menards and Lowe’s. I gave up on Grants years ago.
So, I walk in and am greeted quickly… told em’ I was just looking at ranges. and then a dishwasher catches my eye… we want to wait for the matching dishwasher and fridge with the concern that they could be damaged during construction. Also, we currently have a stainless fridge and dishwasher, and while they suck they are NOT trying to kill us. But I have to ask about the dishwasher anyway. «waterfall» technology. Ryan shows me the whole thing. now, Ryan’s a cool dude. but he’s obviously excited about it.
This was a Samsung Dishwasher. I’ve been purchasing and recommending their fridges for a while so I check that off as a future buy.
We start looking at 5 burner stoves with the convection feature but still a large cooking space (Had an upper end Kitchen Aid once that you couldn’t put a large pizza in)
Ryan points stuff out and then makes himself scarce so that I can think. staying close enough for me to find him with questions. He handles it just about right. I need my space and don’t need to be sold. I buy a lot of appliances.
Found a reduced floor model from Samsung and I want it. Ryan and I go over it, he finds a small scratch in the handle by the floor and gets me a few more $ off.
Delivery in 2 days. downside is that it’s not free… But wait! There’s a mail in rebate for the cost of the delivery (I hate mail in rebates!)**
So, I buy it. there’s a picture attached here somewhere…
We sit down at a desk (a little nicer than going to the register) and do the paperwork… Ryan starts to tell me about the extended warranty stuff. I tell him not to bother. he say’s OK and has me initial the page.
I pay, and…
** then he assembles the rebate stuff for me… completely fills out the form, attaches all of the documentation, has me sign the right places. then looks at me and says. «don’t wait to send this in» «I would put this in an envelope for you and put it in the mailbox if I could»
Did it today.
I would go back there and buy from him again, he carries himself well, very professional and precise. I appreciated my first buying experience with H.H. Gregg.

2÷5÷13
Went to store to buy a computer. Saw 4 sales guys talking in the middle section of the store, by the cashier, i know they have seen me. Non came and ask me if i needed help.
I saw a computer i wanted online. Came to store did not see one on display. I walked the entire store to see if the sales guy would ask me if i need help finding something. No one did, i made 2 circles around from were the computers to the left were they have the washers etc.
I left store did not buy anything.
After my visit here i stopped at best buy. Here i was asked for any help i need in all dept i visited. Cool guys. Good prices.
I would never go back here again, also hh gregg has higher prices.
Thanks

If you like people who sell your paid in full merchandise, such as a set of an LG Washing Machine and Dryer, to other patrons because those other patrons were able to take delivery of them before you were able to take delivery of them, then THIS IS YOUR PLACE TO SHOP!
If you expect that after you pay $ 1900.00 for this set of appliances, that they’re going to be there 8 weeks later, then good luck with that. What hhgregg is really going to do is that, after they find out they’re now discontinued from the manufacturer, they’re going to sell the last set or piece they have brand new in box, to someone else. Then, when you feel that because you’ve given them your money and they’ve held onto it for two months, that you should now be given the same, identical set but only in a different color because that color and same model is still readily available but not having to pay extra (no additional charge, because they’ve screwed you, not the other way around), you had better understand that YOU, as the paying customer, are wrong.
If you can agree to the above terms, then THIS IS YOUR PLACE TO SHOP.
If you feel that maybe you deserve a little more courtesy and respect, then steer clear. In fact, take your money about a 30 minute drive away to Abt in Glenview, and give them your money instead, for an ever better pair than what you PAID for, for just a few dollars more, because Abt will price match, and then some. They will understand your crappy predicament, listen, understand, and bend over backwards for you. Read THEIR reviews from their customers. They are FAR better, and actually respect your money, and your time.
hhgregg? Never again. Oh, and by the way, my requests from you to keep my business? They were pretty fair, idiots. Now I know why I don’t see that many people in your stores. It all makes sense to me now.

The people are nice, but they work on commission so you get attack at the door. Prices are basically the same as other electronic stores. The horrible part is if your laptop needs repairs. Finally, when I was able to get it sent out my laptop never worked right again. It finally pooped out last night, today I will be going down the street to Best Buy! Save your gas and go straight to the good electronic stores.

Some things are not organized very well and I appreciate that the sales people are not very pushy, but they also are not all that helpful either and just sort of stare at you and are visible. Kinda creepy, actually.

We were really excited about this store opening as a different option to Best Buy. We went in once looking for a printer. As we roamed around the store, it feels like its too large of a space for the amount of inventory then actually have on the floor. I had asked about a few products, which they didn’t have and proceeded to bash when comparing it to the stuff they did have. I was stalked thru ought the store by two of the employees as we just perused about. I asked about a phone to see if they had it in stock and one of the employees actually laughed at me for asking. (They only sell a few carriers that the phone is carried under, and the one I was asking about they didn’t have in stock). I was just curious to see the products and didn’t need to be pushed towards another product that they felt was superior. One of the sales people actually started arguing on why I would choose an iOs based tablet over an android or sony tablet. REALLY?! I just wanted to see what it looked like, not be made fun of for my choices.
When we got to the printers, they tried to tell me that any printer would print from mobile devices, and clearly that is not true. We had a list of printers that were AirPrint capable and the employee proceeded to argue with me. We left and went to Best Buy, not because we wanted to, but because we were just so turned off by the employee attitude. It was desolate in the store and we just didn’t want to deal with it for a printer.
We came back a second time looking for a vacuum. We were looking for a dyson and had been pricing around to various stores. They had a sale for a close out on the dyson «animal» we were looking for. This time we dealt with the department manager and he seemed much nicer and knowledgeable. This is when we learned that the employees were commission based and the previous behavior clicked into place. We purchased the vacuum because of the price, but were pushed heavily to get a 2 year warranty from them. Dyson however offers 5 years on their products so it made no sense for us to purchase something like that from HH Gregg.
I would say its a good place to look for deals, but do your homework ahead of time and remember the employees are commission based and will make recommendations based on how much they are going to make on a sale, not on what you need or came for.

Store Review:
The second coming of Fry’s unfortunately that is not the case. I have never heard of hhgregg until recently they began to spring up all over Illinois. The weekly ads show a wide selection of tvs, appliances, video games, and laptops/​portable electronics which is perfect if you need the above items, however they are lacking the computer peripherals and other tech toys that make Fry’s the one stop shop. I was attracted by a hard drive portable deal. Luckily I showed up early as there were only 4 on the shelf. The store was not busy at all. A quick tour of the video game aisle revealed only a small selection. The prices were average for big ticket items. Your best bet is to shop around for the best price for big ticket items.
Pros– lot of big ticket appliance, not too busy
Cons– small selection of video games, limited computer peripherals/​hardware
Hidden deals– check out the weekly flyers and sign up for email updates for weekly savings

Salesperson was helpful and I did order a washer and dryer. Delivery was scheduled for today and I was told they would call first thing in the morning to let me know what my three hour window would be. No phone call and at 10 am. I called the delivery number. I was told between 11 am. and 2pm. At 3:10 pm. I called again and was told they were in Lombard, had one delivery and I would be next. It is now 6:00 pm. and I’ve called again only to be told the same thing as I was at 3:10 pm. I have tried to call the store manager and was put on hold by customer service for over ten minutes. Unless you have plenty of time in your life to wait around for a delivery, I would definitely suggest going somewhere else. Too bad I couldn’t post no stars because I would.

This place is ok. It moved into the old Circuit City location and it doesn’t seem to have enough stock to fill the store. There were at least ten employees milling about when my husband and I walked in today and no less than five asked us if we needed any help. It was starting to get a bit ridiculous.
Prices seem competitive, but I’d like to see a wider selection particularly in the video games area. I don’t believe they stock any DVDs or CDs. I hope they choose to expand and give Best Buy a run for their money since I hate BB with the fire of a thousand suns.