AT&T

I had no problems up until recently. I went in to upgrade my phone to the new Galaxy S7 Edge. I made it clear that I wanted the Edge version. However, in the mail today I received the regular S7. The salesman had ordered the wrong phone. I got in contact with the AT&T store, and they said that if I brought the phone in, I would be charged a restocking fee because they would have to add it to their inventory. Is that a joke? The salesman screws up my order, and I have to pay to get it fixed? I will not be coming back to this location. I much prefer the Wheaton location at this point.

at&t is full of crap. the guy who sold us a phone said the phone was $ 149.99 but then when we got a bill a couple weeks later it said the phone was $ 179.99. while in the store, we didn’t even name the specific phone we wanted, we said, «We want the $ 149.99 phone.» that’s a bunch of crap. then we call, the guy says, «Well I did give you $ 5 off for tax.» (or whatever it was). Oh really? a whole $ 5 off!!! wow! yea that’s a way better deal than the $ 30 difference of the price of the phone. idiot! #attisterrible

Just a note, especially for those many of you with At & T U-​Verse:
You are no longer able to «go into the store» (Stratford Mall location) to speak to a representative or manager to address your bill concerns. They (and all locations) stopped doing this because I imagine 80% of people coming into the stores were mostly going in to complain about their service and/​or the «constant price increases» and looking for resolve. I imagine AT & T corporate took notice of this, and then put a cold-​turkey stop to it. After all, they want their employees trying to SELL products, not dealing with complaints and people coming in every few months to ask for an explanation why their bill suddenly jumped $ 20 and then another $ 12, and then another $ 14, and thus want their bills LOWERED.
Now, we all are resolved to trying our fate at contacting customer service via phone, and we all know what joy that usually brings us. AT&T u-​verse customers will know what I am talking about, unless you are totally oblivious to your monthly bills and strange/​sudden jumps-​in-​costs of things.
Just a heads up.

TERRIBLE SERVICE! My mother was in a hospital for 3 months and didn’t use her cell phone at all. The bill slipped through the cracks and wasn’t paid. We paid her land line which was also through AT&T and thought it covered both ($ 65.00 for a land line only).
I called to request if they can remove a $ 5.00 late payment fee since my mother has never had a late payment before and it was still within the billing cycle, but they said no. I’m really amazed at their lack of help or care, the two ladies i spoke with were very rude and really sounded like a robot just reading a script. I know their job must be hard and not very fun (I’ve done similar work) but want people to know if they want any kind of customer service they’re better off going with other companies. I’ve personally had Cricket and T-​mobile and both actually help their customers.
AT&T will never get my business and I’ll be cancelling our land line and telling family to change services as well.

My friend and I had an amazingly positive experience with Michelle and manager Wendy at this store. They spent over 2 hours with us as they helped us with a complicated new plan/​new phone/​new tablet/​porting my number/​processing promotional refund, and transferring photos and contacts to my new phone. During the entire time they were patient and friendly and helped us with our new devices. I’m normally underwhelmed by employees who are supposed to help me these days, but these ladies went above and beyond and were the best!