Serenity Salon and Spa

Great experience — the receptionist was super nice and booked an appointment for single process roots same day. I showed up and did wait a bit longer than expected. The receptionist was apologetic and accommodating. My stylist, Ally, matched and blended my roots beautifully while retaining my highlights. She did not try to up-​sell me. Shampoo was excellent and included a head massage. I added on a blowout. My hair came out gorgeous and I feel like a new woman. High quality service. Products were good quality.

I came here for a facial because I’d been working hard and wanted a little reward. I was going to go for a mini facial, but the woman on the phone talked me into a regular facial at a first time visit discount. It was a nice mix of upselling without being pushy. For a little more, might as well get the full experience, right?
I arrived earlier than my appointment, and the waiting area isn’t large, but they provide bagels, lemonade, and coffee, which was cool. I didn’t even have to wait that long before being called in.
I had the facial with Pauline, and she was really great. Since I’d never had a professional facial, I was picturing more like a haircut where you are at a station with a bunch of other people around, but they really create a good spa atmosphere with tranquil music and a comfortable bed to lie down on. It really becomes more than cleansing the skin but an hour of soothing and relaxing. For a once in a while splurge it was really nice!
My only con was I was expecting when I paid by card to put in the tip on the little slip the way you do at a restaurant. I don’t know if you can have them add the tip before they swipe it, but I thought I could add it in after. Since the spa area is upstairs, I luckily had enough cash and the receptionist said she’d get the tip to Pauline for me. After I left I considered that the receptionist could just pocket the tip and say I hadn’t left any. I hope that’s not true, but that’s why I like leaving a tip on the card so I don’t have to worry about having enough cash.
So overall I would recommend this place for their spa services and I’d like to try them again for their salon/​hair services as well. It’s worth the money.

I have been a client of owner Ricky Robertella for almost 40 years and he has hit a home run with Serenity! He and his professional staff know how to properly pamper their customers.

If you know me, then you are likely aware that I love taking care of my hair. For starters, I have thick long colored hair (not easy to handle). It’s been a long journey finding the right stylist but I believe I’ve found my star. Gianna!
Unilocal led me to her and both visits were quite impressive. Especially her technique of taking weight off my hair. Never seen such an art. When I asked what is the name of this technique, she didn’t have one. I said, «then, let’s call it Gianna’s technique»! She had a kool aid smile that lit up the room. Because of her skill and positive energy, I would recommend anyone to see Gianna.
As summer slowly approaches, the dream for healthy-​sexy-​vibrant hair will come true at Serenity Salon.

Recently, 19+ months after my initial review, I received a mean-​spirited notification from Gianna of Serenity Salon. In this notification she told me that I «was just one of those people looking to not pay for a service»!
I stand by my objective initial review. I invite you to read my 60+ reviews and see just how objective I am.
I did my research prior to PAYING for the services that I received. I’ll repeat: at no time in three visits to this salon was I ever told of the additional charges even though I (twice) went over prices and services IN ADVANCE OF MY APPOINTMENT.
In my opinion, Serenity Salon management needs to focus more on customer service and staff training rather than nasty retorts to old reviews.

Just had a haircut with Sheryl and an eyebrow wax with Pauline. Excellent service as always. Sheryl is amazing at short cuts.

Came here on Valentine’s Day with my boyfriend for a couples massage… so relaxing!
The message therapists were both amazing and really made us relax before our night out in Atlantic City. We had Lucille and Nicole do our massages. They have steam showers in the women’s and men’s lounge areas, I recommend going a little earlier so you can use them before and after.
I came a couple times now by myself for a microdermabrasion with Mersiha which I have to say she is amazing. Every time I leave my skin feels brand new. I glow for the next couple of days.
I’ve even become a member with their member program. Each month I get either a massage or facial and for such a cheap amount ($ 59). It is so worth the money!!! Don’t wait and become a member !!!

Went here today for a Mini Escape Facial with Pauline because I had a Giftcard. The service was 5 stars. I only wish they had a sauna. But I would definitely consider coming back for another service or facial, my skin could use it!

The name speaks volumes! The staff is professional and they make every effort to ensure each client is comfortable and welcome. Ricky is a genius! I walked in with a bad haircut and he was able to fix it without chopping my hair off, that’s a huge plus! You walk in the salon one way and leave like a rock star.

This is my second or third time getting a cut and blowout with Ally, let me just say she is ahhhh-​mazing! I have long hair and I am very finicky when it comes to getting a cut, but Ally listen to everything I told her and my cut and blowout was awesome! I have referred numerous people to her and everyone that I referred have either called or texted me saying how great she was. Ladies please do not hesitate to book your appointment with Ally!

I have been coming to Serenity since 2009 and have been going to Gianna! She’s a level 3 stylist And is the best with my hair and I never have any complaints! She’s great with her technique and fast! I always feel welcomed when I come in by the staff.
They always have great positive attitudes and make me feel beyond welcomed! The front desk always makes time for me to come in! They have a huge array of wella products and Skin Ceuticals line.
I go to Pauline for my facials. They use professional Skin Ceuticals line in their spa. The spa is on the second floor of the salon. It’s like another world in the spa area.
Always 5 stars from me! I’ve been coming here for 6 years and I keep coming back for more!

I have been going to Serenity for about 5 or 6 years, and I can’t believe it’s taken me this long to leave a review. You know how it is, if you have a bad experience, you are quick to leave a review. But here I have been having good experiences for years and keep forgetting to leave a review!
I”ve been seeing Jessica for about 3 of those years (could be 2 years, can’t remember). Jessica is amazing! She is very welcoming and always in a good mood. She knows what she’s doing too! I always get the same thing done (yeah, I’m boring): cut and full highlights. Not only does she do a great job and is nice, she is also quick!
Now on to the rest of the salon. I have only used the hair cutting/​coloring services here, so I can’t comment on their other services. The inside of the salon is very clean and relaxing. They always have water and usually have some sort of food (bagels). The people who shampoo your hair are always nice, and I love the head massage! The bathroom is clean and kinda fancy, so I can only imagine how nice their spa facilities are.

I went to Serenity last Sunday to have my hair done for a wedding. I pass this salon everyday on my way tobwork and have always been curious. Since the wedding I was attending was on a Sunday and my regular salon isn’t open on a Sunday i had to find an alternative. I was recommended to Serenity by a facebook group Citizens of Bloomfield. This was a great recommendation! !! From my first phone call for an appointment and several other phone calls that I made to adjust times and possible hairstyles.. everyone I spoke with was super professional and accomodating! The person who took my appointment gave me the amazing stylist Astara! She did an absolutely amazing job and she couldn’t have been sweeter and friendly and just made me feel like a «regular».
I’m not one to write reviews but I was really impressed with my whole experience!
I’m looking forward to going back soon!!!

I’ve been coming here for years and always have a great experience ! The atmosphere is so inviting and chic. They have fresh bagels and cucumber water every day and they literally cater to you. I walk out feeling awesome every time! Definitely come to this place and check it out for yourself :)

I went to Serenity based on reviews I saw here and I was so pleased I did. The atmosphere is just what you’d want in a top notch spa. Very clean and elegant. My facial from Ursula was both relaxing and through. I had my cut and color done by Ally, who took the time to listen to me and delivered an amazing job. I’ll definitely be back.

I love this place. I’m a member of the spa, so I have monthly services waiting for me –and I can apply the credit for my monthly payment to any other service if I wish. I get facials with Pauline, massages, and haircuts and color here as well. I’ve seen both Marisa and Jessica, and they are both wonderfully talented. This is a great local place and I love it each time I walk in the door.

When I moved to this area about two years ago I researched salons and stylists bios and chose Marisa at Serenity. I left my first appointment extremely pleased. As a person who likes variety, I often change my haircut and color. Marisa always delivers with a cut that compliments my features and colors that are unmatched. Furthermore, I frequently receive compliments for my hair cuts & color.
Marisa also has many male clients, including my husband. I highly recommend the hair stylist & color specialist Marisa for both men’s and women’s cuts.
In regards to some of the comments about pricing at the salon, they are accurate. Serenity is now under different management and the pricing structure has changed. Although it is pricey, I think that the result is worth the money.

I took my wife to Serenity for a Duet Massage — which was lovely. The upstairs spa area is beautiful and peaceful; the showers are simply amazing (great steam!); the ambience is exactly what you’d expect from a day spa called «Serenity.»
HOWEVER — that oasis of serenity was surrounded by stress, confusion, and ineptitude.
FIRST — I ordered the massage on their website as a birthday gift for my wife. I paid online and printed up a gift receipt. Shortly, I received a call from Serenity informing me that they acknowledged my web purchase but that the price of the massage I purchased had recently been raised by $ 15 and I would have to pay the difference. I told the person that the website not only listed a different price than was mentioned but allowed me to purchase the massage at that price and that Serenity should honor the price I paid. I was informed that the business was under new management and the website hadn’t yet been updated to reflect changes in prices and services. YES– that sounds like «new» management, indeed!
SECOND — When we arrived we presented the front desk with the gift card printout. The employee examined it, looked at her screen to check, and told us that everything was in order and that we could head on up, our masseuses were waiting for us. After receiving the massage (which, again, was lovely), I left tips in cash and we began to leave. We were stopped on the way out, however. It seems there was still a matter of paying the taxes. I was amazed. I said, «The website quoted me one price — which I paid. I was then called and hit up with a different price for the same service — which I also paid. Are you saying that taxes weren’t charged at the point of sale?» No, they were not. There is, however, an extra charge for online ordering! I told the employee I wasn’t going to pay any more money for this service and left.
Luckily, I was there to handle the situation. Can you imagine sending someone a gift card and when they go for their massage –alone– they are asked to pay? UNACCEPTABLE.
It’s a shame that Serenity Salon & Spa has taken this lovely creamy filling of a massage experience and wrapped it in a crappy shell. In my opinion, they need even NEWER management over there.

My boyfriend brought me here for a couples massage and a full hair appointment. The massage was AWESOME and the girls were super nice and sweet and the whole spa set up was wonderful and relaxing. Im not a hair girl (meaning i dont really keep up with it like i should) so i wasn’t really sure what to do (this was all a surprise). Astara was my stylist and we spoke about different colors and we came up with something great and I couldn’t be happier! I plan on keeping it up and returning when I should. Astara was great and made the spa experience that much better. All the girls at Serenity were awesome and polite. Definitely felt welcome and their great services and customer service is what makes me want to return. And I will. Highly recommend to anyone looking for a salon/​spa day :-)

I purchased a Groupon here last year and I have been going back ever since! The atmosphere of the salon is very relaxing and modern. Lots of open space while you are getting your haircut. I especially appreciate that as before I’ve always felt I was on top of the person next to me. As soon as you walk in, you are greeted by the receptionist and the coffee and tea bar. The past two times I’ve been there, they’ve offered bagels! Yum!
My hair stylist was Jessica and she was extremely friendly and didn’t pressure me into doing anything I didn’t want to do with my hair. She offered great suggestions for my haircut and it came out beautiful. When I go out after my visit, I can’t tell you how many compliments I receive! It even stays perfect for a few days.
They have an awesome rewards program when you book future appointments and refer your friends. You can use these points for further salon services! Great idea Serenity! Come to think of it. I really need my hair cut.