Pnc Bank

This location is in the Stop & Shop. I’ve never had a problem here, except for the one time one of their clerks failed to make my cash deposit right before my very eyes. Of course, this was the one time I didn’t ask for a balance, so shame on me. The result was hours of my time wasted going back and forth over the phone between the branch and the corporate office before the issue finally got resolved.

This is the worst PNC Bank Branch ever!!! They never have money for withdraw not even quarters. so if this is my bank and the same branch I open all my accounts how come you can’t serve as a costumer? If you are a small branch and can’t meet the demands of costumes then you shouldn’t be open that many hours!!! Plus your «managers» are always in Lala land don’t know what’s going on and how to treat you!

This PNC is located in STOP and SHOP. This is the worst customer service I have ever experienced in my life. Here was the situation:
I had a few things to do up North. After sitting in 2 hrs worth of traffic, I finally arrived in Bloomfield. My son was hungry and cranky. I told him we would stop at Mc Donalds (Franklin St.) I reached into my purse and realized I didn’t bring my wallet. «It’s ok I thought, PNC is right here inside STOP and SHOP. I will go here.» So its 5:20PM, I take my cranky kid and walk inside and up to the teller. NO LINE GREAT :) Then the teller tells me, «NO ONE CAN HELP YOU FOR 45 MIN, SORRY»
WHAT!!! What do mean, are you closed? (ME)
NO, some one is opening an account, and it takes 45 min. (TELLER)
SO? Aren’t you free? (ME)
No, no one is able to help you. GO to another branch in GLENRIDGE, it closes at 6, you can make it.(TELLER)
Excuse me?!! It’s 5:28PM, You want me to get back in my car with this screaming kid, speed to another branch to get $ 20.00 out? I don’t even know where GLENRIDGE IS! (ME)
YES. SORRY. (TELLER)
WOW!!! so annoyed. I couldn’t believe this!!! Why have a branch opened if you can not accommodate your patrons?!! Really you couldn’t take 3 min to help me get money out to feed my kid? I have never heard of such a thing! What if I was on foot? What if my car broke down and I needed to pay a tow truck? COME BACK LATER!!? WTBEEP!!! Really disappointed with the branch. This is not the first time something has gone wrong here either. The lines are too long, or the teller is in the back room for 20 min while the line piles high, or something is wrong with the machine, or they do not open on time… REALLY PNC GET IT TOGETHER!!!
Anyway, in a fit of panic, I had no other choice but to drive to the other branch with a crying kid who thought I wasn’t taking him to Mc Donald’s.