Kroger

Roma’s are 88cents/​lb today. Woo hoo! So friendly on the phone, too.
This Maple/​Lahser Kroger is the fanciest Kroger in the world.

The nicest Kroger in the area. They have a great organic produce section for reasonable prices. I always get excellent service when I go or call. For instance, I wanted some organic peaches and they did not have any. The man order them for me and they were there the next day. The parking lot is a mess, in terms of navigation (think Trader Joe’s in Royal Oak) but other than that I this Kroger! If the parking lot was better, I would gladly give 5 stars!

Upscale Kroger’s. Has a cafeteria style hot food area, salad area, sushi and FREE SAMPLES all the time. Kinda small store in size though.

Will not be returning to this store due to a cashier and manager’s poor interpersonal skills and lack of basic knowledge about store policies. Husband and I are both in mid-​late 20’s and stopped in for a few groceries and a bottle of wine at 4 pm Sunday. Went through self –checkout and presented my ID to the cashier, Darlene, as I was making the purchase. She then proceeded to ask my husband for his ID. We’ve shopped at Kroger in Ann Arbor for several years and were explicitly told by staff there than they only want to see the purchaser’s ID, so we felt very uncomfortable. My husband responded, «Well, I suppose, but that’s not what the law requires» and showed her his ID to complete the purchase. Darlene stated the MI State law requires her to ask everyone in a group for ID when alcohol is sold. While Darlene continue to look at his ID, my husband again stated that was not the case. Darlene then said, «You know what, nevermind» and snatched our wine out of our bag and walked away. We were extremely dumbfounded by Darlene’s behavior and asked to speak to the store manager. Rather than getting the manager for us, Darlene pointed at the customer service desk, where we waited to be acknowledged while the manager and two employees were sharing cellphone pictures. We reviewed the situation with the manager and her response was, «The cashier did the right thing.» We asked her to clarify the legal directive for the cashier’s behavior and she could not. We asked her to define the Kroger corporate policy for who gets carded when alcohol is purchased, and she could not. We asked if a family came through the line, would all individuals be carded? She stated that employees can «tell who is related by looking.» This was very surprising in an age of multiracial and blended families, and neither my husband nor I felt that this response was in line with corporate policy. We ended up leaving our items behind and going to Sav On, where our questions are always answered courteously, and where I was able to show my ID and purchase a bottle of wine to enjoy with my husband. Obviously, store policies may vary, but employees and managers need to have a basic understanding of the policies, and they need the interpersonal and verbal communication skills to explain them to customers when asked. This could have been handled SO much better, and without making two working adults feel like «criminals.» Kroger has definitely lost us as customers. If you do find yourself at this location, avoid the self-​checkout with Darlene, as she evidently takes customers’ comments personally and feels the need to retaliate for perceived slights.

Holy rudeness. I can only speak of the 3 cashiers that were working this evening because I had no interaction with management, but it blows my mind that people that ignorant can hold a job. Newsflash: cashiers should be nice and generally respectful since their job is mostly customer service. These ladies weren’t at all concerned with either of those things. The management needs to seriously rethink their front end staff. There are plenty of people out there that would love to have a job, they don’t have to settle for bottom of the barrel. Ridiculous.

It is certainly not the fault of the store that it is full of snotty, miserable b*s that wouldn’t think twice about ramming your cart as they go down the wrong side of the aisles. Can’t stand it! As for the store, the selection is minimal and the prices are high. The produce is «meh», too. The sushi guy makes the store bearable; kind and friendly with fresh ingredients.

A nice store with not-​so-​nice employees. One exception, Ray, the manager I spoke with on the phone today, was helpful and extremely polite. I had a problem with the bakery department employee that made it seem like a burden to take my order for a cake, so I called to cancel the order and alert the manager. He was apologetic and it seemed sincere, which is why I gave two stars. Smaller store (for a Kroger) that doesn’t always have what I need, no cart return in the parking lot, many cranky employees (all the time), meh.

I like the store, but it does have a few hangups. The deli, produce, butcher, sushi — terrific, fab, great.
BUT: The store is laid out strangely. The bottle room is unattached on the side of the building. You cannot go in the exit doors, even if you want to unless someone trips the door. They don’t have a ton of variety. And it is expensive.
I go there a lot, I like it okay, but if I had an alternative I would take it. Occasionally I’ll go to Hillers… The Plum across the street is unique and has lots of options (they had the rye flour I needed) but people in my tax bracket would need government assistance to afford shopping there on a regular basis.