NTB – National Tire & Battery

I was a little worried about this place due to the reviews but I went in anyway because of a good deal. They got me in and started quickly. The time estimate was off by a bit (quoted an hour, it took about 2) which is why I gave it four stars. Not pushy salesman and a pretty nice waiting area.

If it were possible to give zero stars, I would. By far the worst ntb I’ve been to. Brought them two vws to align. I was turned down because they are lowered a little bit and don’t have factory wheels on them (they were factory Mercedes wheels). The tech said I don’t know what specs to use. So I told him what i would like my front camber and toe at (caster and rear are non-​adjustable). They refused because of not stock suspension. They refused to listen when I told them it is still factory adjustments for tierods and camber.

Went to the location twice and neither was a good experience. My first time I bought new tires for my truck dropping it off with them at 8 in the morning, they said it would be ready by 2. I hadn’t heard from them by 4 so I called and they said it would be ready in 30 – 45 min. I went there anticipating it to be done at 445 and it was not, they had it in a garage bay but had not even began working on it. I sat there until 630 when it was finished, oh and by the way they had left my lights on killing my battery. I talked to the manager and he gave me a coupon for a free oil change. A few months later I go in for the oil change and everything goes well. Until a couple days later I notice a small amount of oil on my garage floor and discover the oil cap was not put on properly. I will never bring a vehicle to ntb again!

I bought a set of tires from NTB in January of 2012. Bridgestone rated them for 60,000 miles. I got 30,000 and when I asked them to assist me with the warranty I was told that it was my fault. I did not have receipts from when the tires were rotated every 6000 miles. This is what I expected from them, after all, I have had other vehicles serviced here in the past. Usually because I have a coupon and the convenience of this location I made the mistake of using them. Not anymore! Once I brought my warranty situation to the attention of Discount tire in Blaine my problem was quickly addressed. They had no problem contacting Bridgestone and were able to get me a very fair refund. They had my new tires on in less than an hour. I have bought tires from Discount in the past and have always been satisfied. NTB is a joke run by incompetent management. You can do better.